Liz Frohling | Page 8

Very happy with Ray Chevrolet in Fox Lake. they always give me great service and take care of all my needs with my equinox they always give me great service and take care of all my needs with my equinox More

by ALDERSONL Verified Customer Verified Customer

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When I came in for an oil change, my tires were rotated. When I left the dealership, my low pressure tire sensors were going off that my tire was basically flat. I brought my car back in the following week When I left the dealership, my low pressure tire sensors were going off that my tire was basically flat. I brought my car back in the following week (it was now the weekend and the service center was closed). They “fixed” the issue. One day later, the sensor went off again. I was not offered an immediate appointment, instead, days later. Once again, I brought my car on and waited almost two hours for them to fix it. I understand things happen, however, after 3 visits, and a total of 5.5 hours at the dealership, I was not offered anything, not even an apology for the inconvenience. A free oil change would have been nice, at least something. I’m pretty unhappy with this level of service. More

by Haschak Verified Customer Verified Customer

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Rupee is the best salesman I have had the pleasure to work with over the past 20+ years. My family combined has purchased about 10 cars from him over those years. He is attentive, knowledgeable and alway work with over the past 20+ years. My family combined has purchased about 10 cars from him over those years. He is attentive, knowledgeable and always finds the best car at the right price for our needs. More

by josephtalles Verified Customer Verified Customer

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They are always there to accommodate you in you in every way!!!! They are awesome!!! way!!!! They are awesome!!! More

by INFO@EXSTINK.COM Verified Customer Verified Customer

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Ray does have the best service department of all dealers I’ve ever dealt with. And the best people I’ve ever dealt with. And the best people More

by KUNKSTER9390 Verified Customer Verified Customer

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Overall, it was good. However, they told me I would have to get a new oil pan at my next oil change because threads were worn. After talking to my brother, he said that However, they told me I would have to get a new oil pan at my next oil change because threads were worn. After talking to my brother, he said that means whoever was changing the oil stripped the threads. The only place I have taken my car for an oil change since I bought it is Ray Chevrolet in Fox Lake, IL. They should be the ones that pay to replace the oil pan, not me. They are the ones that stripped the threads, not me. They are responsible for this. More

by ndlgraphics Verified Customer Verified Customer

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Always a great experience, service is excellent and Service Advisors are great especially T J Thanks Service Advisors are great especially T J Thanks More

by ocedar Verified Customer Verified Customer

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As always Ray Chevrolet takes excellent care of any repairs and maintenance I bring my truck in for. Plus their staff is very courteous and keeps you informed of the progress. repairs and maintenance I bring my truck in for. Plus their staff is very courteous and keeps you informed of the progress. More

by Dannyb011 Verified Customer Verified Customer

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Horrible customer service and workmenship, regardless of countless requests to have service manager call me asap, I still have heard nothing but crickets. Multiple attempts to reach LIZ (service manager) a countless requests to have service manager call me asap, I still have heard nothing but crickets. Multiple attempts to reach LIZ (service manager) and yet she chooses to ignore failed services which took three times to complete a simple oil change on a suv. Not for schedule reasons, but because of failed quality assurance protocols. Twice vehicle was leaking oil, once from the filter they put on, next from oil cap not put on correctly and oil exploded under the hood. The only person I have respect for at this time is Luis, who was the service writer, whom tried to appease the situation. Again, horrid service department, there was more to the story that went wrong and how we were left hanging with no vehicle and no updates by close of business. If this company really stands behind their service dept, then an owner or district manager should reach out to me More

by gordon.asher Verified Customer Verified Customer

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always ready to help on any of my questions or needs. They have kept my vehicle in great shape They have kept my vehicle in great shape More

by ettubru Verified Customer Verified Customer

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