Loan Pham | Page 4

They were fast and friendly. They worked hard to fix the problems with my truck. They worked hard to fix the problems with my truck. More

by jonathan.sears Verified Customer Verified Customer

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2016 Colorado power steering went out. Diagnostic and battery replacement in February for $800 did not fix the issue. Happened 5 more times. Chevy rep told us to have the dealer do the 201 Diagnostic and battery replacement in February for $800 did not fix the issue. Happened 5 more times. Chevy rep told us to have the dealer do the 2015 recall repair with good will pricing. Dealer refused to do the recall repair replacing the torque box cover. Jim Ellis wanted to replace the entire power steering rack for over $2000. We have since worked with another dealer who has helped us work with Chevy to cover the entire cost. More

by Deborah-g-allen Verified Customer Verified Customer

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My car was broken into and stolen and luckily recovered. The insurance claims adjuster decided to have it sent to Jim Ellis Chevyrolet in Dunwoody to have the antitheft reset and keys changed up. The police The insurance claims adjuster decided to have it sent to Jim Ellis Chevyrolet in Dunwoody to have the antitheft reset and keys changed up. The police report from the recovery has pictures, and the claims adjuster has pictures of the vehicle with no damage on it. The reason for this was the car was locked and my keys would not work on the vehicle. We had to call a locksmith to get the door open as the service tech said that they had no way of opening it. The chevyrolet dealership can not lockpick a chevyrolet car. After the locksmith unlocked the car, they went out to work on it some and then called me that they LOCKED it and could not get back in. Had to have a locksmith go out a second time. When I went to pick it up, the car had been damaged as if something was backed into it. Damage from the front passenger door all the way back to the rear wheel well bening bent back on itself. The service people seems confused when I went to talk to them about it as they couldn't even determine what car I was talking about. Me and the insurance adjuster had to walk them out to the car and point at the damage When confronted about the damage they claimed it had been that way the whole time and that they in no way they caused the damage. The service person we were working with stated every car that is received in is photographed, but then said they did not have any photos and if they did would not provide them. They would not check cameras. They provided me with the final bill on 06/03/24, (which was different from the quote) I forwarded it to the insurance claim adjuster and they said they would be wiring me the money. Then on the same day (Still 06/03/24) the service tech said I had to get my car off the lot and implied they would tow it and have it impounded if it was not removed. After picking up my car, the brake assist feature is broken, the center dash entertainment system is giving error codes, and I have 7 maintenance codes. I just got my vehicle exhaust done and there was not problems. More

by darkheroikky Verified Customer Verified Customer

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Rep is worth more than you could ever pay. Positive, approachable, friendly, informative, smart and truthful. Oh and yes, the BEST! Recommend that you give her a raise of at least 20% Positive, approachable, friendly, informative, smart and truthful. Oh and yes, the BEST! Recommend that you give her a raise of at least 20% More

by PSUMNER Verified Customer Verified Customer

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I am very pleased with the service I received from Loan with Jim Ellis Chevrolet! with Jim Ellis Chevrolet! More

by CARLOSB6235 Verified Customer Verified Customer

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I was kept informed the whole time I was at the shop about the progress of the work about the progress of the work More

by Dexter Verified Customer Verified Customer

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Loan Pham was an excellent coordinator for auto repairs on my 03 Chevy Malibu. Your shop did an excellent job repairing the electrical problem! Thanks! on my 03 Chevy Malibu. Your shop did an excellent job repairing the electrical problem! Thanks! More

by moushegianr Verified Customer Verified Customer

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I presented a problem with the turn signal switch and requested repair or replacement. The requested service was resolved quickly and satisfactorily. requested repair or replacement. The requested service was resolved quickly and satisfactorily. More

by jays-beltway.0u Verified Customer Verified Customer

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Luis was very helpful. Dealership they’re not interested in us as a customer I won’t come back Thank you Dealership they’re not interested in us as a customer I won’t come back Thank you More

by Acastanedaess Verified Customer Verified Customer

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Service Agent was courteous and professional. Called me as promised to keep me updated. While I was disappointed that the service department was about a week behind, they informed me upfront of Called me as promised to keep me updated. While I was disappointed that the service department was about a week behind, they informed me upfront of the delay. More

by darrell_cooper Verified Customer Verified Customer

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