Logan Demel
Logan Demel at Biggers Mazda

Logan Demel | Page 5

Service Advisor

Biggers Mazda

2100 N. Randall Road
Elgin, IL 60124

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5.0
113 Reviews
5.0

113 Reviews

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113 Reviews of Logan Demel

May 03, 2026

Dealership Rating
Employee Rating

Very professional and friendly. Highly recommend this dealership. Efficient and prompt service. Salesman very knowledgeable. More

by rocky1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 12, 2026

Biggers Mazda responded

Thank you for the excellent 5-star review! We’re happy to hear you had a professional, friendly, and efficient experience with our team. It’s great to know your salesperson was knowledgeable and that you received prompt service throughout your visit. We truly appreciate your recommendation and thank you for choosing Biggers Mazda!

April 30, 2026

Dealership Rating
Employee Rating

Excellent service as always! Efficient and thorough as I have to expect due to past experience! More

by jpilkin622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2026

Biggers Mazda responded

Thank you for your business. Have a great day.

April 29, 2026

Dealership Rating
Employee Rating

Everyone working there that I've interacted with is very easy to talk to and attentive to my needs. The only complaint I have is being asked to do these surveys every time I get service done. More

by kevinpmenendez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clemente Sanchez

Apr 30, 2026

Biggers Mazda responded

We appreciate your business and we will see if we can stop these types of surveys going forward. Have a Great Day.

April 27, 2026

Dealership Rating
Employee Rating

I've been very satisfied with all the people at Biggers that I have worked with. Logan personifies people skills, willingness to listen and answering questions. More

by pegart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Biggers Mazda responded

Thank you for the kind words and thank you for your business.

April 27, 2026

Dealership Rating
Employee Rating

Logan was very professional. He made the experience very easy and enjoyable. Logan is an asset to your staff! More

by phalez16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2026

Biggers Mazda responded

Thank you for the positive review. Happy Motoring.

April 25, 2026

Dealership Rating
Employee Rating

Their service department has always been honest and never suggested any work be performed when not necessary. More

by rbarrington1501
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Apr 28, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 23, 2026

Dealership Rating
Employee Rating

Franco and the Biggers staff is very friendly and easy to work with. I will definitely make my next car purchase from Biggers Mazda. More

by m-ries0508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lukas Lazauskas

Apr 28, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 14, 2026

Dealership Rating
Employee Rating

Franco and the Biggers staff is very friendly and easy to work with. I will definitely make my next car purchase from Biggers Mazda. More

by ppagliuco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 15, 2026

Biggers Mazda responded

Thank you for your business. Happy Motoring.

April 04, 2026

Dealership Rating
Employee Rating

Not great, I usually have good service but the other day you guys never texted me with what was wrong with my vehicle and I ended up waiting an extra 1.5 hours with no one that checked on me or anything. Yo More

by Gregsoltess0
Recommend Dealer
No

Other Employees Tagged: Logan Demel

Apr 09, 2026

Biggers Mazda responded

We’re very sorry to hear about your recent experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide, and we understand how frustrating it must have been to wait without updates or support. We’d like the opportunity to make this right and better understand what happened. Could you please provide your name or the name your vehicle is registered under so we can review your visit and follow up with you directly? Thank you for your patience, and we hope to restore your trust in our service.

April 01, 2026

Dealership Rating
Employee Rating

Very good customer service and great communication. The car was repaired in a timely manner. More

by NEETZ12
Recommend Dealer
Yes

Other Employees Tagged: Logan Demel

Apr 02, 2026

Biggers Mazda responded

We’re thrilled to hear that you experienced very good customer service and clear communication from our team. Logan will especially appreciate the shoutout! It’s great to know your vehicle was repaired in a timely manner—we always aim to make the service process as smooth and efficient as possible. We truly appreciate your recommendation and look forward to assisting you again whenever you need us. Safe driving!

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