Lorena Barker
Lorena Barker at Randall Reed's Planet Ford

Lorena Barker

Customer Service Drive Manager

Randall Reed's Planet Ford

19000 Highway 59 North
Humble, TX 77338

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4.7
161 Reviews
4.7

161 Reviews

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161 Reviews of Lorena Barker

January 27, 2026

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Employee Rating

Staff was friendly and did well with communicating my vehicles status and needs. Service was performed in a timely manner as promised. More

by jtkennedy87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Silva, Walter Vickers, Scott Morrison, Amanda Wade, Mike Reed, James Kyle, Adrian Allen, Kelli Campbell , Elderly gentlemen that worked on the service drive in the kiosk did an excellent job.

December 31, 2025

Dealership Rating
Employee Rating

The service department is awesome and especially thanks to Mr. Shane who got my car out quickly. Also many thanks to the management. Mrs. Heather I believe made a cup of coffee and showed me to the custome More

by BGAMBLE2026
Recommend Dealer
Yes

December 27, 2025

Dealership Rating
Employee Rating

Great service for Seniors. Had technician come to house and perform service. Couldn't be better. More

by BANDIT58
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

December 21, 2025

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Excellent service and great time to accomplish everything. To making the appointment until the work was done. Thank you More

by TCYKALA
Service Price Transparency
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Recommend Dealer
Yes

November 23, 2025

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Un exelente servicio para todo y muy dispuestos a cualquier momento 10 de 10 se lis recomiendo More

by 2006paloma06paloma06
Service Price Transparency
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Recommend Dealer
Yes

November 13, 2025

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Great service was provided by all from sales to finance really loved my sales person More

by bettiwiggins
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Barcenas, Ken Riley

October 05, 2025

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I had a great experience. I took in my Bronco for service and a couple of concerns and they called me two days later that it was ready. More

by CA_AGUILAS2003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Alvarado

July 21, 2025

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Employee Rating

Called up to the dealership and was able to get an appointment same day, speedy and efficient. Appreciate it More

by mlambert55
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Todd Silva , Mike

July 09, 2025

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Employee Rating

Great job repairing and replacing the brakes on my 2014 ford mustang. Truly appreciate the communication and professionalism during the process. More

by spill61
Service Price Transparency
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Recommend Dealer
Yes

July 07, 2025

Dealership Rating
Employee Rating

Great service. Jose is always so attentive and kind. The team got me out as soon as possible. More

by WZDERAS
Service Price Transparency
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Recommend Dealer
Yes
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