Lori Bonner
Lori Bonner at Mccord's Vancouver Toyota

Lori Bonner | Page 2

Customer Relations Manager

Mccord's Vancouver Toyota

10455 Ne 53rd Street
Vancouver, WA 98662

4.1
15 Reviews
4.1

15 Reviews

Write a Review

Dealership Experience

2 yrs, 5 mos

Industry Experience

21 yrs, 7 mos

15 Reviews of Lori Bonner

August 08, 2026

Dealership Rating
Employee Rating

Very friendly. Very efficient. Very prompt and they do amazing work. They always listen to my concerns and take care of any issues i have. If im needing basic servi More

by salehbatroukh88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 08, 2026

Mccord's Vancouver Toyota responded

Your mention of our shuttle service and the smooth rental process highlights how we aim to make Toyota Grand Highlander Hybrid maintenance as convenient as possible. We’re glad the team listened closely to your concerns and provided prompt, thorough care. Hearing that you leave every visit satisfied means a lot to our service department.

Aug 08, 2026

Mccord's Vancouver Toyota responded

Your mention of our shuttle service and the smooth rental process highlights how we aim to make Toyota Grand Highlander Hybrid maintenance as convenient as possible. We’re glad the team listened closely to your concerns and provided prompt, thorough care. Hearing that you leave every visit satisfied means a lot to our service department

July 28, 2026

Dealership Rating
Employee Rating

Lori gave me great customer service, She was supportive, respectful, and took care of my needs. More

by thamamyers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 29, 2026

Mccord's Vancouver Toyota responded

Thank you so much for your kind works and five star review! We appreicate you as a customer. Thank you, Lori Bonner Customer Relations Manager

July 28, 2026

Dealership Rating
Employee Rating

The worst customer service i have ever had. After going to the dealership 3 times, I was told they needed my car half a day. I got home on day 3 and went to Ace hardware. Ace hardware had amazi More

by Robert
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Jul 29, 2026

Mccord's Vancouver Toyota responded

Robert, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it is when a service takes significantly longer than anticipated, especially when you've planned your day around the estimated timeframe. We appreciate you sharing your experience, and we've since addressed this matter internally to help improve our communication and processes going forward. Thank you again for your feedback. We wish you the very best moving forward. Lori Bonner Customer Relations Manager 360-360-4758

July 09, 2026

Dealership Rating
Employee Rating

At my last oil change, the oil cap and skid plate were not reinstalled. I had to return where a manager replaced them at no charge. BIG imposition. More

by IFFLY2
Workmanship
Service Time
Recommend Dealer
No

Other Employees Tagged: Robin Del Rio

Jul 09, 2026

Mccord's Vancouver Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Sincerely, Lynn Quiding Customer Relations 360 253 5403

July 09, 2026

Dealership Rating
Employee Rating

I have always received friendly, helpful, very knowledgeable support from Mc Cords...their work & repairs on my car has always been excellent. More

by walktheway3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 09, 2026

Mccord's Vancouver Toyota responded

Hi, Thank you for sharing your review and experience with us, we are glad you had a good experience with us! We appreciate our customers here at McCord's Vancouver Toyota. Sincerely, Lynn Quiding Customer Relations

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