Robin Del Rio

Mccord's Vancouver Toyota responded

Thank you for taking the time to talk with me yesterday to go over this concern, and thank you for taking the time to share your experience. I sincerely apologize for the frustration and confusion you encountered while trying to use your Tire and Wheel Protection Warranty. That is not the experience we want our customers to have. After reading your review, I spoke with Robin about what happened. He admitted that he was confused about the difference between your coverage and the road hazard warranty that we have when you buy tires from us. He realized that once your husband explained the coverage was part of the protection plan purchased when you bought the vehicle. At this time it became clear to him where the misunderstanding occurred. Robin sincerely apologized for the mix-up and now understands how to properly look up and verify this type of coverage in the future. I also met with the rest of our service team to review this process so that everyone is on the same page and knows how to identify and verify these warranties correctly. Our goal is to ensure no customer has to go through this type of confusion again. Additionally, I have added a priority note to your account so our team is aware of your warranty coverage and previous experience. If you ever have any questions or concerns in the future, please don't hesitate to reach out to me directly. I'll be happy to assist you personally and help ensure your visit goes as smoothly as possible. We appreciate you bringing this to our attention and giving us the opportunity to address it. Your feedback helps us improve, and we truly value your business. Thank you again for speaking with me, for your patience, and for allowing us the opportunity to make this right. We look forward to providing you with a much smoother experience the next time you visit us. Thank you, Lori Bonner Customer Relations Manager 360-360-4758

Mccord's Vancouver Toyota responded

We appreciate your continued trust in our Toyota service department. We’re pleased our team provided honest recommendations and professional, timely care for your RAV4. It’s great to know our waiting area and refreshments helped make your visit comfortable.

Mccord's Vancouver Toyota responded

Thank you for noting how we accommodated your schedule and special needs. We’re happy maintenance on your Toyota was completed faster than expected.

Mccord's Vancouver Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Sincerely, Lynn Quiding Customer Relations 360 253 5403

Mccord's Vancouver Toyota responded

Thank you for sharing your experience and I am happy to hear that your service was done in a timely manner. Sincerely, Lynn Quiding Customer Relations

Mccord's Vancouver Toyota responded

Thank you for taking the time to share your feedback!We appreciate your comments regarding service intervals and understand your preference for time-based maintenance. Our service recommendations follow the manufacturer’s guidelines to help ensure your vehicle’s performance, reliability, and warranty compliance. However, you are always welcome to service your vehicle as often as you feel is necessary based on your personal driving habits and preferences.We truly value your business and look forward to serving you again in the future! Sincerely, Lori Bonner Customer Relations Manager Vancouver Toyota 360-360-4758