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Lori Gong
Lori Gong at Heiser Toyota

Lori Gong | Page 6

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
130 Reviews
4.7

130 Reviews

Write a Review

130 Reviews of Lori Gong

January 16, 2025

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Employee Rating

I went and got an oil change and tire rotation. I was told that it was going to take an hour to an hour and a half but it took over two hours. I’m not sure that it is worth the free oil change. More

by antzk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lori met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 16, 2025

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Heiser meets my needs! As well as the staff is warm professional and friendly. Thank yoy! More

by BARBARAAMBROSE7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Tom Lowther , Matt Foti, Peter Miszewski, Joshua Porter

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Jan 16, 2025

Heiser Toyota responded

Thank you, Barbara! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 15, 2025

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Lori was great. She let me know the quote for various repairs that I might need. It was late afternoon and she had a great attitude. Will be back for other servic More

by johnneuburg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 16, 2025

Heiser Toyota responded

John, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lori and our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 13, 2025

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Was so grateful the they got me in right away and take care of problem More

by Dbld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther , Matt Foti

Print
Jan 14, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 13, 2025

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Employee Rating

Van went in for 5,000 mile check. Service people were courteous and knowledgeable. Sales people helped me regarding some accessories I didn’t know how to use. More

by kbhruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 13, 2025

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 10, 2025

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Employee Rating

Good service and wonderful people clean facilities and fast service not hard to make appointments More

by Teddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor

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Jan 10, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us, Teddy. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 10, 2025

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Took about 3 hours for a tire rotation and alignment. Said it was going to take an hour and a half. More

by MEIERK87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Foti

Print
Jan 10, 2025

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 09, 2025

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Employee Rating

Lori is spot on with her customer service. She made me feel welcomed, and she explained how I would get an oilchange and she made everything clear so I understood what was happening. She was More

by lucasdarlene31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 10, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Lori and our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 09, 2025

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Employee Rating

The people at the service center are always a pleasure to work with. I highly recommend them More

by cameronmvalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

Print
Jan 10, 2025

Heiser Toyota responded

Thank you for taking the time to share your feedback with us, Cameron. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

January 09, 2025

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Employee Rating

Very quick and easy setting up the appointment, dropping off the car, and picking it up. Clear communication. More

by AHMED.JIHAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Tom Lowther , Matt Foti, Peter Miszewski

Print
Jan 09, 2025

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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