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Lou Alfano
Lou Alfano at Arlington Heights Ford

Lou Alfano | Page 4

Service Advisor

Arlington Heights Ford

801 W. Dundee Rd.
Arlington Heights, IL 60004

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4.9
146 Reviews
4.9

146 Reviews

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146 Reviews of Lou Alfano

December 24, 2024

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Employee Rating

The used car selection is pretty decent, and the service/ repair department is usually very good More

by Bikrchik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Mike Waddle

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Dec 27, 2024

Arlington Heights Ford responded

Thank you for your review! We appreciate your feedback on our used car selection and our service/repair department. It's great to hear that you had a positive experience with Arlington Heights Ford. We look forward to seeing you again soon!

December 07, 2024

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Employee Rating

I am grateful for the thoroughness of the Service Department. If there were one thing to dislike it would be how I did not receive a status update during my service appointment (oil change + a recall More

by S.Martinelli
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 10, 2024

Arlington Heights Ford responded

Thank you for your feedback. We appreciate your kind words about the thoroughness of our Service Department at Arlington Heights Ford. We understand the importance of communication during your appointment, and we regret that you did not receive timely status updates regarding your oil change and recall service. Your experience is important to us, and we are continuously working to improve our service standards. If you would like to discuss this further, please feel free to contact us. We hope to serve you better in the future! Sincerely, The Team at Arlington Heights Ford

December 03, 2024

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Employee Rating

Service was prompt and customer service was great. Thank you for the taking care of my car. More

by Donna.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 05, 2024

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our prompt service and customer care at Arlington Heights Ford. We're always here to take care of your car. We look forward to seeing you again! Sincerely, The Team at Arlington Heights Ford

November 14, 2024

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Employee Rating

They always get me in very quickly and get it ready for me on time More

by Gfink
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Wojciechowski

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Nov 15, 2024

Arlington Heights Ford responded

Thank you for your wonderful review! We're thrilled to hear that you appreciate the quick service at Arlington Heights Ford. We strive to make every visit smooth and timely for our customers. We look forward to seeing you again for your next service! Sincerely, The Team at Arlington Heights Ford

October 27, 2024

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Employee Rating

Really quick and friendly customer service. Waiting area clean and comfortable, good coffee machine. Highly recommend. More

by daur.tashkenbayev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Burzawa

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Oct 29, 2024

Arlington Heights Ford responded

Thank you so much for your kind words! We're thrilled to hear you had a quick and friendly experience at Arlington Heights Ford. We take pride in maintaining a clean and comfortable waiting area for our customers. We appreciate your recommendation and look forward to welcoming you back soon! Sincerely, The Team at Arlington Heights Ford

October 26, 2024

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Employee Rating

Quick, friendly and courtiers customer service. Waiting area clean and comfortable. Most of all convenient location. More

by Elizabeth.Razny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2024

Arlington Heights Ford responded

Thank you for your wonderful review! We're thrilled to hear that you had a quick, friendly, and courteous experience at Arlington Heights Ford. It's great to know you found our waiting area comfortable and our location convenient. We appreciate your feedback and look forward to welcoming you back soon! Sincerely, The Team at Arlington Heights Ford

August 29, 2024

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Employee Rating

Everytime I bring my car in for service, I'm greeted by a service advisor that is always friendly and professional. They always give me updates and my vehicle is always returned clean. AH Ford is the best More

by RedST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Hood, Ikram "Ike" Alam , Trevor Metling

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Sep 04, 2024

Arlington Heights Ford responded

Thank you for your kind words! We truly appreciate you taking the time to share your positive experience at Arlington Heights Ford. It's wonderful to hear that our service advisors have made a lasting impression with their friendliness and professionalism. We pride ourselves on maintaining high standards, and it’s great to know that your vehicle is always returned to you in top condition. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

August 13, 2024

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Employee Rating

Service was prompt and accurate. Changed appointment to a mobile service a day earlier than was scheduled. Mobile service was excellent. More

by rjerspamer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony, mobile service technician

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Aug 14, 2024

Arlington Heights Ford responded

Thank you so much for your generous review! We're thrilled to hear that your mobile service experience with Arlington Heights Ford was prompt and accurate. Our team strives to provide excellent service, and we appreciate your recognition of their efforts. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

July 20, 2024

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Employee Rating

Great service ! I called that morning to setup an appointments for an oil change and tire rotation and was able to get in the same day. They took me on time and I wa More

by mszurgot
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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June 15, 2024

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Always a very courteous service dept. I have been a customer for over 20 years. More

by Kathy
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Recommend Dealer
Yes
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