Lou Horger
Lou Horger at Taylor Ford

Lou Horger | Page 2

New and Pre-Owned Sales & Leasing

Taylor Ford

13500 Telegraph Road
Taylor, MI 48180

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4.8
76 Reviews

Thank you for your business! Because of your continued support, you have helped make Taylor Ford one of the Top 10 Dealers in the Nation. I am very proud to be a Product Specialist at Taylor Ford. I have been at Taylor Ford for the last 12 years and would appreciate the opportunity to work with you. If you are in the market for a new or used vehicle or if you know anyone that is please contact me at 313-216-1528.

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4.8

76 Reviews

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76 Reviews of Lou Horger

February 02, 2024

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Everyone was very knowledgeable and polite I would choose Taylor ford for your car buying service. More

by VAUGHNTOKARZ11
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Arrowood

January 23, 2024

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Lou Horger gave me very good service. This was my second time leasing a vehicle from him at your dealership and I was very pleased with his assistance. (I don't know who Jerry Arrowood i More

by SUNNYJEN21
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Recommend Dealer
Yes

January 19, 2024

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Absolutely one of best dealerships I have done business with, top notch customer service and service More

by KEVIN.JONES52
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Louttit, Mike Hayes, John Kovach, Nick Isom, Jerry Arrowood , Chris Baxter, Jamie Bowling, Dan Higdon, Jim Lutsey

October 06, 2023

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Excellent experience withe purchase of my new truck. The salesman Lou Hoerger was extremely helpful. More

by TAYLORAARONTHOMAS
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Recommend Dealer
Yes

August 17, 2023

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Very helpful staff and easy transaction. Answered all my concerns and gave direction to complete everything. And…I trust your service dept.. More

by JDGOHL
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Recommend Dealer
Yes
Aug 21, 2023

Taylor Ford responded

Hello, Thank you for sharing your positive feedback about your experience with the staff at Taylor Ford! We're delighted to hear that you found our team to be helpful and that your transaction was easy and straightforward. Addressing your concerns, providing clear directions, and building trust in our service department are important aspects of our customer service approach. We're glad to know that you had a positive experience in these areas. If you have more feedback to share or if there's anything else you need assistance with, please don't hesitate to reach out. We're here to ensure your continued satisfaction and provide excellent service. Thank you for choosing Taylor Ford, and we're excited to serve you again in the future!

August 17, 2023

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I always have had an outstanding experience when dealing with Taylor Ford. Whether it's for service or sales I have never had a bad time. Great people, great service, Great dealership! More

by Dale Groh
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Recommend Dealer
Yes
Aug 21, 2023

Taylor Ford responded

Hello Dale, Thank you for sharing your outstanding experience with us at Taylor Ford! We're thrilled to hear that whether it's for service or sales, you consistently have positive interactions. Providing great people, great service, and maintaining a positive dealership experience are our priorities, and we're delighted that your visits have reflected these qualities. If you have more feedback to share or if there's anything else you need assistance with, please don't hesitate to reach out. We're here to ensure your continued satisfaction and provide top-notch service. Thank you for choosing Taylor Ford, and we look forward to continuing to provide you with exceptional experiences in the future!

August 01, 2023

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Louis Horger and Taylor Ford appreciates my business. I have been to other Ford dealers and this one is the best. More

by CMAROSIF250
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Recommend Dealer
Yes
Aug 02, 2023

Taylor Ford responded

Hello, thank you so much for your praise and kind comments about Louis! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

July 28, 2023

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Inventory allows many options to choose. Staff helpful & knowledgeable. I liked having the option to get new plates at dealership. More

by CHANTALMONTALVO
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Recommend Dealer
Yes
Jul 31, 2023

Taylor Ford responded

Helllo, thank you for this fantastic feedback! It brings us so much pride to see that our team exceeded your expectations with their high-quality service and attention to detail. We will be sure to let everyone know their hard work was appreciated, and we hope you have a wonderful rest of your day!

July 22, 2023

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Been leasing with FORD since the 80s, was sold an EcoSport, because they "were out of cars" it's 7 months old and it's now been towed from in front of my house. It's been in the shop for 6 days now, More

by youlldonothin313
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Recommend Dealer
No
Jul 24, 2023

Taylor Ford responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Jul 26, 2023

Taylor Ford responded

Hello, thank you for leaving us your honest review. We are disappointed to know that your experience with us was anything less than stellar. A member of our management team will be reaching out to you soon. However, if you would prefer to reach out to us, please contact Mandy Friday 313-216-1607 at your earliest convenience. Thank you and we look forward to speaking with you.

July 13, 2023

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Dealership was mid. No one cares about these reviews anyway. Customer service was okay, but not great. More

by KARLYIS1727
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Recommend Dealer
Yes
Jul 14, 2023

Taylor Ford responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Jul 18, 2023

Taylor Ford responded

Hello Karl, thank you for bringing your recent experience to our attention. We want all our customers to leave feeling like they have received the utmost in customer service. Please contact Jerry Arrowood at 313-216-1520 so we can investigate this for you.

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