Lou Horger | Page 3

Inventory allows many options to choose. Staff helpful & knowledgeable. I liked having the option to get new plates at dealership. Staff helpful & knowledgeable. I liked having the option to get new plates at dealership. More

by CHANTALMONTALVO Verified Customer Verified Customer

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Been leasing with FORD since the 80s, was sold an EcoSport, because they "were out of cars" it's 7 months old and it's now been towed from in front of my house. It's been in the shop for 6 days now, EcoSport, because they "were out of cars" it's 7 months old and it's now been towed from in front of my house. It's been in the shop for 6 days now, I haven't received a single phone call about it, said it could take up to 6 months to be fixed, 2 months to be "diagnosed", can't get a rental until its "diagnosed", I've already missed work, about to lose my job. I'm paying $500 a month for a BRAND NEW car, that I can't even drive! I've started running up credit cards, I can't afford to take an UBER to work 2 times a day WHICH I SHOULDN'T HAVE TO.. because I JUST LEASED A BRAND NEW CAR, I was better off finding a used dealership, which I was talked out of doing, by the dealer at Taylor FORD. Terrible customer service, I would never leave a loyal 25+ year customer out to dry with NO vehicle!!! Thank You Taylor FORD for making the last week of my life a complete living xxxx! Wouldn't suggest this place if it were my last days on Earth, which I hope it is!! More

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Dealership was mid. No one cares about these reviews anyway. Customer service was okay, but not great. No one cares about these reviews anyway. Customer service was okay, but not great. More

by KARLYIS1727 Verified Customer Verified Customer

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Excellent service. Staff very friendly and helpful. Been with my salesman for 22 years . Always a pleasure to be there Staff very friendly and helpful. Been with my salesman for 22 years . Always a pleasure to be there More

by RTEXAN.RV Verified Customer Verified Customer

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I have been coming to Taylor Ford for almost 27 years. Lou Horger is my salesman and is awesome!! I have lived in Grand Rapids for 7 years but always come back to Taylor Ford for my vehicles!! You guys ar Lou Horger is my salesman and is awesome!! I have lived in Grand Rapids for 7 years but always come back to Taylor Ford for my vehicles!! You guys are great!! More

by CONDOLADY2701 Verified Customer Verified Customer

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Always great to deal with Mike Sareini and his staff. Everything was A ok. Thank you Everything was A ok. Thank you More

by ALLENGAWALL Verified Customer Verified Customer

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They completely messed up my special order F150 and they also ordered my wife's Edge wrong. After years and 12 plus vehicles there was no excuse and no attempt to compensate. Thats why I am done with Tayl also ordered my wife's Edge wrong. After years and 12 plus vehicles there was no excuse and no attempt to compensate. Thats why I am done with Taylor Ford More

by JIMBAKER10 Verified Customer Verified Customer

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Thoroughly enjoyed the experience. The Taylor Ford team bent over backwards to satisfy our needs. The Taylor Ford team bent over backwards to satisfy our needs. More

by JOHNWMFARRELL Verified Customer Verified Customer

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Lou was a great help coukdnt go any were else, would like tobhave the option to order more accessories than just wheel well covers and bed covers tobhave the option to order more accessories than just wheel well covers and bed covers More

by JOEMARKER90 Verified Customer Verified Customer

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Everything went good until I offered to put more money down and lower my payment. Cooke told me that putting $2000 more down was going to be a chore. He seemed like he was ready to go home more than he wa down and lower my payment. Cooke told me that putting $2000 more down was going to be a chore. He seemed like he was ready to go home more than he was ready to help. More

by GRACESONKELLEY Verified Customer Verified Customer

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