Louis Kaissieh | Page 9

Buying a car I was not bombarded by overly-zealous sales people upon entering the showroom. After reading about two different models and exploring the interior of I was not bombarded by overly-zealous sales people upon entering the showroom. After reading about two different models and exploring the interior of each, I approached the receptionist and requested to speak with a salesperson. I was introduced to Ralph Kurland. He was accommodating and proceeded to suffer my indecision by encouraging me to test drive the models in question. We then searched the lot for my perfect car. Decision at last! More

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Never thought buying a car would be this easy and enjoyable! As a mother of an almost 2 year old; my main priority is safety for my child and myself, but also something that we can grow into as a family. I had b As a mother of an almost 2 year old; my main priority is safety for my child and myself, but also something that we can grow into as a family. I had been toying around with the idea of getting an SUV for a while but wasn't sure exactly what I wanted. When I walked into Subaru of Kennesaw was greeted with a warm smile and a handshake from Colin. This was a welcomed change from the other dealerships I went to where they wait outside for you like vultures. I explained my concerns to Colin and told him that I wasn't looking to purchase today; but I wanted to narrow down my options when it came time to make my final decision. Colin was more than gracious to give me not only answers to each and every one of my questions/concerns but he also gave me his undivided attention. Never did I feel like I was being pressured into anything. I have to say...I'm IN LOVE!!!! I ended up purchasing the 2017 Forester 2.0XT Touring edition for me and my family!! Even though I wasn't initially looking to make a purchase today, I have ZERO regrets! This was the easiest, most enjoyable, and professional car buying experience I have ever had. From Colin (sales) to Joseph and Louis (financing/management), I would recommend Subaru of Kennesaw to anyone looking to purchase a vehicle! More

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The BEST dealer for what you pay!! I got my Subaru Brz limited here. The way we started was very smooth and friendly business of the car i needed the Most. Ralph/Louis/John were at ther I got my Subaru Brz limited here. The way we started was very smooth and friendly business of the car i needed the Most. Ralph/Louis/John were at there best and made me very comfortable with the price I was expecting. Really a wonderful car buying experience. Got the Blue Brz(Only blue color available in Entire GA). Thanks Subaru of Kennesaw. I recommend them 200%. More

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Been coming here for six years Very happy with the staff and service! Most of the staff know me from the six years of owning my 2010 outback, so it's always pleasant to be welcomed Very happy with the staff and service! Most of the staff know me from the six years of owning my 2010 outback, so it's always pleasant to be welcomed warmly. More

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The best...period Not kidding...I have purchased 20+ cars from Subaru of Kennesaw and Troncalli Subaru in Cumming. The best people, the best service, the best cars. P Not kidding...I have purchased 20+ cars from Subaru of Kennesaw and Troncalli Subaru in Cumming. The best people, the best service, the best cars. Period. Wouldn't want to go anywhere else. More

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Fantastic great salesman helpfull finance manager I just purchased my 3rd Subaru from this dealership and I couldn't be more pleased. They have very honest employees working there. I recommend anyone I just purchased my 3rd Subaru from this dealership and I couldn't be more pleased. They have very honest employees working there. I recommend anyone looking for a car to make that your first stop. More

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Best dealership I like the dealership location where there are a lot of nice restaurants and cofe shops close to it. And the staff are really friendly. I like the dealership location where there are a lot of nice restaurants and cofe shops close to it. And the staff are really friendly. More

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One person, does not a dealership make. Let me tell you a bit of story: I walked into this dealership with ~$28k in my hand and a gleam in my eye--this was the first brand new car I had ever Let me tell you a bit of story: I walked into this dealership with ~$28k in my hand and a gleam in my eye--this was the first brand new car I had ever bought and I intended to walk out with a fair price. I met with the salesman (this one remains anonymous, I'll give names of the latters*) and metted out a price I was satisfied with. During our time, however, he acted disinterested (especially after I beat down his initial offering price that was over 3k what Edmunds would place the value of the car at). In fact, during the latter parts of the selling process, he even tried to close me with some sexist xx about my "wife allowing me to make this decision"! You may be asking yourself, "Then, why in xxxx did you give these people your money? Why are you giving them a great review" Bear with me, this is a Cinderella story, because I sure as xxxx didn't expect what's coming. I was pissed--unbelievably so. The more I thought on it, the more it grated at me...still, I got a car that did what I wanted, at a fair price, right? WRONG. In his eagerness to close, and my eagerness to secure a price I thought I'd not get elsewhere, he moseyed right over my questions regarding the capabilities of the car, and I ended up with a neutered vehicle, with the capabilities I wanted sitting behind ANOTHER pay gate, and in some cases, not even being POSSIBLE on my model. My "pissed"-ness mutated at this point into vindicated fury, and I hammered out a rather scathing email to the Sales Manager, Johnny Poole and the General Manager, Louis Kaissieh. As it turned out, they had no clue how my sale went; nor how frustrated I was with the result. They had heard nothing, other than that the sale had been closed, and that was that, despite my intentions to be heard. And this is where they earned my business: upon hearing of it, they dropped EVERYTHING and went to work making this right. Louis, after I recounted my story to him, was downright offended that a customer had walked out of his building as I had, mentioning to me that it would be equally unacceptable for someone to simply "not love their car", as it had been for me to be as disappointed as I was. In his eyes, the two are the same. So often are these dealerships concerned, so much, with their bottom line that they neglect their duty to the customer, and thus, cripple their ability to expand their business, via organic growth. After all, any sales professional knows that organic growth is the key to success in the business, and organic growth only comes from "wowed" customers. Louis, and his team, get that. But it doesn't stop there, no matter how well-intentioned, this is all still just platitudes. They continued earning my business by knowing their people--Louis deftly selected Joseph Ball to be my point of contact (since the volume of business continued to pull him from dealing with me directly), and I could not have been more impressed with the man. While I can only speculate at his choice, I couldn't help but notice that Joseph, by contrast to my original salesman, was technologically adept(I had debunked 3 of the first guy's assumptions about my original model within the first 20 minutes), humble (prideful does not begin to describe my original salesman), exceedingly polite, and incredibly attentive--stopping the sale frequently to make certain that he still had a bead on what it was that I was looking for. Joseph even went to the extent of researching the history of a particular technology, to ensure that the exact model of Clarion head unit found in the 2016 Crosstrek Limited that I settled on would be compatible with it, testing it on 3 separate Samsung Galaxy systems, to ensure compatibility. I have not had that level of service at a Best Buy, or a damned Lexus dealership, before. In the end, Louis' attention to the capabilities of his people and his focus on resulting in a positive customer experience, Johnny's exemplary communication response time, and Joseph's exceptional dedication to providing the customer with the best of all possible experiences and being an upstanding, ethical, and powerful sales force turned this phenomenally aggravated customer into someone who will recommend Subaru of Kennesaw anytime I hear of someone looking for nearly any type of car. Granted, I'll likely warn them away from the original guy, but hey, one person does not a dealership make; and while the initial was rocky, the correction was absolutely FLAWLESS. Well done, SoKsaw; Well done, indeed. *I've a little more than a decade in sales myself, and I know the impact of negative reviews on a salesman. While he DID xxxx me off to no extent, it's not worth it, nor called for, to impact his livelihood anymore than the removal of my sale from his numbers would--after all, the team's work to correct it satisfied me immensely, and that's what matters to me, at the end of the day. More

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Very Merry Christmas with 2016 Outback It's so nice to walk into a dealership and the staff remembers you. GM, Louis Kaissieh, assisted me almost 5 years ago when I was trading in my Baja It's so nice to walk into a dealership and the staff remembers you. GM, Louis Kaissieh, assisted me almost 5 years ago when I was trading in my Baja for the 2011 Outback. I was in a few days ago to get my 60k service scheduled with Lucy in service and Louis came over to wish me a Merry Christmas. To make a long story short, I met a very nice sales rep, Ralph Kurland, who showed me the new 2016 model and I fell in love. Ralph and Louis worked with me to get a deal I could not refuse. Carlos Torres made the financial piece easy, fast and still explained everything. I have been coming to this dealership for years (service, purchase accessories) and I will continue to do so. More

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Awesome / excellent customer service! This would be my third Subaru purchase with Subaru of Kennesaw. As always, I've been treated very well with the highest level of customer service by This would be my third Subaru purchase with Subaru of Kennesaw. As always, I've been treated very well with the highest level of customer service by all. Best dealership by far! Fair pricing, excellent quality vehicles! More

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