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English27 Reviews of Lourdes Ymson
August 15, 2023
STAY AWAY FROM THIS DEALER! !! The worst customer service from top down!! I have dealt with dozens of luxury and non-luxury dealerships in the past and BMW of West Houston by f !! The worst customer service from top down!! I have dealt with dozens of luxury and non-luxury dealerships in the past and BMW of West Houston by far was the worst, they are borderline thieves! I purchased a 2023 BMW X5 New on 3/28/23, flew from Dallas to Houston to pick the vehicle, only to be waited over 4 hours in finance department to sign the paper. There, Richard Beard, the finance manager would use delay and high-pressure tactic to sell warranty and add-ons. I was too tired of waiting and had to drive back so I agreed to buy some warranty knowing that I could cancel at later days. On 4/22/23 I called Richard to cancel the warranty and he would not response to me for days, until he finally gave in and gave me false information that I would not get the refund because the vehicle was financed with BMW. After verifying with BMW Finances, Richard finally gave in that he gave me wrong information, and his boss Lourdes Ymson said she has submitted a request for the refund on 4/28/23 and it would takes 6-8 weeks for me to get the check. I have canceled multiple warranties before and the longest I’ve waited was 2-3 weeks. Over the next 2 months, I emailed the GM Maria Alaoui and Finance Director Lourdes Ymsom multiple times, never received a single response from Maria acknowledging and only 1 single time from Lourdes with zero effort to resolve or follow up. As of today, 8/15/23, yes 20 weeks after the initial cancellation, I called BMW Financial, and they said they have not seen a check issue from BMW of West Houston. This dealership went completely silence on me and basically stole thousand of dollars from me by ignoring my request for the warranty cancellation. I have filed a complaint and has a case number with BMW Customer Care last week, I supposed to receive a call from this dealership now because it has been escalated twice, but as of today, not even a single call. PLEASE BEWARE of these thiefs!!! More
by seann.n
Other Employees Tagged: Vincent Adduci , Richard Beard
Helpful 
August 06, 2021
Excellent team! From the salesman to the finance group. Will be going back for another purchase. Will be going back for another purchase. More
by hou.jei.jei
Other Employees Tagged: Jose Martell
May 03, 2021
This is my second vehicle purchase from BWM West, both times with Tommy. Fantastic experience all around! This time Alonso helped me learn about new features of my X3. I really appreciated the time he times with Tommy. Fantastic experience all around! This time Alonso helped me learn about new features of my X3. I really appreciated the time he took to walk me through each item. Thanks! More
by Marissaarch
Other Employees Tagged: Tommy Luk , Alonso Munozcano
August 27, 2020
Amazing service... Tommy has excellent communication and was able to get me exactly what I was looking for and the home delivery was amazing... I will definitely be a return customer. was able to get me exactly what I was looking for and the home delivery was amazing... I will definitely be a return customer. More
by Misskimhop
Other Employees Tagged: Tommy Luk
July 21, 2020
Tommy luk is a great guy good salesman I will recommend Him Straight to the point no runaround thanks a lot man I’m real happy with this car first time ever buying a new car will go back once I pay this of Him Straight to the point no runaround thanks a lot man I’m real happy with this car first time ever buying a new car will go back once I pay this off going straight to Tommy More
by Demeciocruz2308
Other Employees Tagged: Tommy Luk
April 21, 2020
The Best I would like to thank you all. You are all awesome and the best! We will come back, and will recommend friends as well! Thank You, LD I would like to thank you all. You are all awesome and the best! We will come back, and will recommend friends as well! Thank You, LD More
by HKTVB10
Other Employees Tagged: Raymond Carrigan
April 09, 2020
Berj was a very responsive sales that placed my family satisfaction over just obtaining a sale. He didnt hesitate to search the country and coordinated with other dealerships to get my wife the exact car satisfaction over just obtaining a sale. He didnt hesitate to search the country and coordinated with other dealerships to get my wife the exact car she desired. More
by j.barnes5722
Other Employees Tagged: Errol Nolan, Berj Khanoyan , Juan the BMW Expert
April 09, 2020
Berj did an amazing job on delivering me my brand new 740. From the selection of vehicles price and professionalism from not only Berj but his assistant Juan and the whole team. Will definitely recommend 740. From the selection of vehicles price and professionalism from not only Berj but his assistant Juan and the whole team. Will definitely recommend BMW Of West Houston for any new or preowned vehicle to All my friends and family More
by amaglio15
Other Employees Tagged: Juan Maldonado, Charles Cannon, Berj Khanoyan , Angelo Maglio
April 09, 2020
Excellent sales and service. Every one I have worked with has been awesome. That's the place to buy a car with no problems. They take care of their customers has been awesome. That's the place to buy a car with no problems. They take care of their customers More
by toniannrobinson051979
Other Employees Tagged: Joanna Wolf, Raymond Carrigan
April 08, 2020
Great service! Great dealership! Berj and Lourdes are very easy to work with. Will Buy again from bmw of west Houston. Thanks you! Diane Hoang very easy to work with. Will Buy again from bmw of west Houston. Thanks you! Diane Hoang More
by Diane Hoang
Other Employees Tagged: Juan Maldonado, Berj Khanoyan
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