Lucas Luchsinger | Page 4

Holm Buick GMC responded

Thank you for the wonderful review, Buffy! We are so pleased to hear that we have been very good at fixing the issues that have come up with your Chevy Colorado. Our team is determined to provide you with the highest Quality work possible. We will be sure to share your kind words with Lucas, Derek, and Josh. We appreciate your business and look forward to your next visit. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the wonderful review, Barney. We are so pleased to hear that, after the initial confusion, you feel this is a great car and that our team treats you with such respect. It is our mission to create meaningful relationships with our clients based on Trust, and your feedback is a testament to that. We will be sure to share your kind words with Jamie, J.R., Lucas, Tim, Derek, Clark, Josh, and Adam. We appreciate your business and your loyalty! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for sharing your feedback. We sincerely apologize for the confusion regarding the documentation for your 15,000-mile service. We understand why receiving documentation for only an oil change would be frustrating when you specifically requested a tire rotation as well. We strive to provide transparent and clear communication, and it's clear we fell short in this instance. We are glad we were able to speak with you directly and explain that the tire rotation was, in fact, performed as requested. We have noted this in our system and will ensure our documentation is more thorough and accurate for all future services. Our goal is to create meaningful relationships based on Trust, and we appreciate you giving us the opportunity to correct this and earn back your confidence. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for taking the time to leave such a wonderful review! We are so glad to hear that you enjoy your visits with us and that our team, including Lucas, Derek, Ethan, and Josh, was helpful and informative. Excellent communication and teamwork are key to our core values, and we're proud that our staff works together to provide you with a great experience. Your high ratings on our service and workmanship show that our commitment to Customer Care is making a difference. We appreciate your business and look forward to your next visit! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for the fantastic review! We are so glad to hear that you had a great experience with the first service on your 2025 Buick Envista. It means a lot to us that our reputation led you to purchase your vehicle here. Our team, including Lucas, Derek, Ethan, Jaron, and Josh, is dedicated to working together to provide quick, friendly, and outstanding service. We believe this commitment to Teamwork and Customer Care is what sets us apart. We appreciate you choosing us for both your purchase and service needs! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your excellent five-star review! We're thrilled to hear you received great service and that we were able to get you in and serviced so quickly. It's also wonderful that you recognized our parts guys for their great work. Your feedback truly highlights our team's commitment to Customer Care and our dedication to efficiency. We pride ourselves on being quick and doing a thorough job, and we're very willing to be concerned about your wants and needs. This seamless experience is a result of the teamwork from employees like Lucas Luchsinger, Derek Duncan, Clark Fritz, Josh Sare, and Adam Scott. We appreciate you choosing Holm Buick GMC for your service needs! Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your wonderful feedback! We're so pleased to hear that our facility was clean and modernized and that our service staff was proficient, efficient, professional, knowledgeable, friendly, and courteous. This truly speaks to our core values of excel and industrious, as we strive to set the standard for automotive dealerships through our actions and achievements. We appreciate you recognizing Lucas Luchsinger and Ethan Hodges for their contributions to your positive experience. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that you found our staff very helpful, the service great, and our team knowledgeable. It's wonderful that you also appreciated our selection of vehicles. Our commitment to customer care and ensuring our team excels in their professional growth truly shines through in your feedback. We look forward to assisting you again in the future! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We're so glad we could work you into our schedule, especially since you were just passing through! Providing that kind of support and flexibility to travelers truly reflects our dedication to Customer Care and our Concern for Others. It's wonderful to hear that Lucas, Derek, Ethan, and Josh could be so helpful. We hope your journey continued smoothly! Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

We love hearing this! It's fantastic to know that Derek Duncan is "the best one" for you and consistently fixes everything your truck needs. His dedication to excellent workmanship truly highlights our commitment to Quality and ensuring outstanding Customer Care. We're proud to have him on our team! Sincerely, the Holm Automotive Team of Salina