Lucas Sorensen

My issue with the service is being charged $200 for just plugging the car into a computer for an error code. I think it's a very excessive charge. I also question the quality of the car put in the lot that plugging the car into a computer for an error code. I think it's a very excessive charge. I also question the quality of the car put in the lot that I purchased. I've had multiple check engine codes since I bought the car 10 MONTHS ago on a car that has less than 60,000 miles on it. I will NEVER buy a car from you again. I feel likely I am being hustled to pay for equipment failures that are a QUALITY issue with the car specifically and unfortunately Ford's overall product quality as of late that I shouldn't have to pay for with a vehicle with low mileage as mine. More

by steven.sadowski Verified Customer Verified Customer

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I call to make an appointment and the next day they pick up my vehicle and return it when services are complete. I don't have to worry about taking the vehicle to Lake Ford and finding a rise home because o up my vehicle and return it when services are complete. I don't have to worry about taking the vehicle to Lake Ford and finding a rise home because of this service they offer. More

by V Verified Customer Verified Customer

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Excelente service the advisor very polite and helpful the work well done I am delighted work well done I am delighted More

by Jimmytran251 Verified Customer Verified Customer

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did a good job lucas sorensen was very helpful i think lake ford should give him a raise. lake ford should give him a raise. More

by DSMIKO Verified Customer Verified Customer

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Very Friendly Advisor and explained things in details. I would choose they same advisor again. I would choose they same advisor again. More

by noreldonnelly Verified Customer Verified Customer

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Great place to get your vehicle serviced. Service writers are kind. Even washed my dirty vehicle. Service writers are kind. Even washed my dirty vehicle. More

by DESPITZ1 Verified Customer Verified Customer

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Great service writer. Got job performed and done in a timely manner. Even washed my vehicle. Got job performed and done in a timely manner. Even washed my vehicle. More

by DESPITZ1 Verified Customer Verified Customer

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The service was quick, convenient, above & beyond, & friendly. It was completed much faster than I expected, & I love that they offer pick up & drop off. friendly. It was completed much faster than I expected, & I love that they offer pick up & drop off. More

by abbylindsay719 Verified Customer Verified Customer

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Very disappointed to find all my belongings thrown on the floor in the trunk. It's a huge mess, i don't know where anything is, and it feels like a huge disrespect to me and my belongings floor in the trunk. It's a huge mess, i don't know where anything is, and it feels like a huge disrespect to me and my belongings More

by Ajorgensen0 Verified Customer Verified Customer

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Lucas is always on top of it! Scheduling is super easy, pick up is super easy, everything is simple thanks to Lucas!! Scheduling is super easy, pick up is super easy, everything is simple thanks to Lucas!! More

by brandon.sze Verified Customer Verified Customer

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