Lucas Wilson
Lucas Wilson at Mark Kia
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Lucas Wilson | Page 3

Sales Manager

Mark Kia

3333. N 89th ST
Scottsdale, AZ 85251

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46 Reviews

I believe with every fiber in my being that if you focus on helping others get what they want, you will always have what you want. I enjoy people and the energy of a crowd. Making people laugh is my specialty, there is nothing like the feeling I get when I can make someone smile when they absolutely do not want too! I try to leave any situation better off then when I arrived, always putting the needs of others in front of my own. I served our country in the US Navy and take the disciplines from the service and apply it to every task I have in front of me. I am honored to work for a family centered company like Mark Kia.

Dealership Experience

5 yrs, 9 mos

Industry Experience

15 yrs, 3 mos

not yet
rated

46 Reviews

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46 Reviews of Lucas Wilson

December 30, 2019

Dealership Rating
Employee Rating

Dishonest Finance Department, Poor Customer Service Johnny was very good, but the finance department is dishonest and the customer service is poor. The finance employee makes you initial your acceptance More

by Andrew Chavkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: David Fattaleh, Johnny Borboa

Sep 12, 2019

Mark Kia responded

Andrew - I'm very sorry that your experience didn't live up to our five-star standards. We want to be straightforward with our guests and it sounds like we could have been more communicative here. I also apologize for the delay in your check. Thank you for sharing this feedback and safe driving in your new vehicle. Michelle Freese - Customer Service Manager - michelle.freese@markkia.com - 480-425-5300

December 28, 2019

Dealership Rating
Employee Rating

Great place was busy but everyone was extremely nice and kept asking us if we were okay and updated us on where we were on waiting time More

by Adazen32
Recommend Dealer
Yes

Other Employees Tagged: Felix Ocana, Jamie George

Dec 30, 2019

Mark Kia responded

Thank you so much! We are so happy to hear that you received attentive care from the Mark Kia team. Have a great week!

December 22, 2019

Dealership Rating
Employee Rating

Pablo was great!!!! Pablo greeted us and began helping right away. He got my daughter into a new Forte at a great price. Lucas and David were as helpful. No pressure gre More

by D from Texas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: David Fattaleh , Pablo Quirindongo

Dec 23, 2019

Mark Kia responded

Thank you for the 5-star review! We are happy to hear that Pablo and our sales team got your daughter into a great new Kia Forte. We will be sure to share your kind words with Pablo, Lucas, David, and our team! We hope to see you again!

November 27, 2019

Dealership Rating

Hazing very helpful Johnny was so amazing salesman and his c Johnny was amazing, whole team help tremendously and made the whole deal help full and friendly. Customer service was above and beyond expected. I wil More

by gdayao68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maricella Moraga, Johnny Borboa , Peter Meyerhoff

Nov 27, 2019

Mark Kia responded

Thank you so much for sharing the great experience you had working with Johnny! We appreciate the endorsement and we thank you for shopping with us at Mark Kia.

November 21, 2019

Dealership Rating
Employee Rating

Good experience I love my new Kia Niro! The staff is very friendly and willing to work with you. No pressure sales environment, I would definitely recommend to a frie More

by alysoncruz35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maricella Moraga, Johnny Borboa

Nov 21, 2019

Mark Kia responded

It means a lot to all of us here at Mark Kia that we earned your recommendation! We always love to hear that we provide a no-pressure sales environment for our customers. Enjoy your new Kia Niro!

November 12, 2019

Dealership Rating
Employee Rating

Excellent service and great timing. Most questions asked with perfect timing and respect. Will go there again and buy my next vehicle there. For sure. More

by Kyle R.
Recommend Dealer
Yes

Other Employees Tagged: Brandi Cunningham, Jasmine Ramirez , Kevin, Matt

Nov 12, 2019

Mark Kia responded

It's wonderful to hear that you enjoyed your recent service visit with us at Mark Kia! Thanks so much. We can't wait to assist you in the future, whether for your auto purchasing or servicing needs.

November 05, 2019

Dealership Rating
Employee Rating

Making it good After a rough start with a salesman and some miscommunication Pablo and Lucas stopped up to the plate and made things happen. They did not only sit an More

by Patti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joey Giancola, Pablo Quirindongo

Nov 06, 2019

Mark Kia responded

Hi Patti - We appreciate you working with us and are so glad that Pablo and Lucas were able to step in to ensure you are a satisfied customer. It's especially wonderful that Pablo walked you through the features of your Kia Sportage so you can feel confident out on the roads. Thank you so much for sharing this feedback!

Nov 26, 2019

Patti responded

I had faith in this dealership and believed in them. But let me tell you about what happened after they i wrote this review.It took me days to get a copy of the docs that I signed. Then once I went over them they did not give me the same deal. I requested that they removed the GAP and Warranty because you can get it cheaper elsewhere. And they removed only $936.79 when they charged me $2,890.00 on the deal they were suppose to match. I know they don't stand by their word. So if you read this Gap is cheaper through you auto ins. and financial institutions offer warrantes. So check that out before you buy through any dealership. And hopefully you won't have the same experience i did.

Nov 27, 2019

Mark Kia responded

Patti - I sincerely apologize that there wasn't more we could do to assist here. It was not at all our intention to mislead you but I do understand your frustration. We will use this as a learning experience and improve our service moving forward. Thank you for your feedback.

October 15, 2019

Dealership Rating
Employee Rating

Great salesmen! The first car we bought didn't work out so well, but Lucas and Manny worked hard to make it so we could trade in our 2 Souls for new ones. They made i More

by Soul lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 15, 2019

Mark Kia responded

We are happy to hear that Lucas, Manny, and Maricella made your trade-in and buying process go smoothly! Thank you very much for coming back to Mark Kia. We appreciate your continued support and look forward to working with you in the future.

September 08, 2019

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Employee Rating

Excellent customer service Johnny was very helpful and he made a tedious process bearable. Thank you Johnny for helping us find a car in our price range and lifestyle. More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnny Borboa

Sep 09, 2019

Mark Kia responded

We understand that the car-buying process can be challenging but it's great to hear that Johnny made it as easy as possible! Thank you very much for choosing Mark Kia and writing us a wonderful review.

September 01, 2019

Dealership Rating
Employee Rating

Fantastic dealership Everyone there was so helpful especially Johnny and Lucas..worked with us on price and we got the car of our dreams..great place and great service More

by Joe z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Johnny Borboa

Sep 03, 2019

Mark Kia responded

Joe - Nothing makes us happier than hearing our guests are driving home from Mark Kia in the car of their dreams, congratulations! Thank you for the excellent review. We hope we have the opportunity to work with you again in the future.

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