Lucia Chavez Lopez | Page 6

Nothing but a big help. He was kind, understanding, and a great communicator. He not only explained what services were done, but explained the reasonings behind his suggesti He was kind, understanding, and a great communicator. He not only explained what services were done, but explained the reasonings behind his suggestions on why the parts needed to be fixed (the necessary fixes were already things I knew needed to be fixed-- so no, he was not trying to rack up my bill). Overall, he was great, and very knowledgable about Honda's. Very personable; I would recommend going strictly to him if you are in need of support. More

Report | Print

Awesome team, went in stressed and needed a smaller vehicle and they were there to help! Between Tom Henschel, Sean Lumibao and Jhaylyn Hall..they were all there to help me and my family, we have been vehicle and they were there to help! Between Tom Henschel, Sean Lumibao and Jhaylyn Hall..they were all there to help me and my family, we have been a customer of Honda for over 10 years and they have always been there for us, we have had life changes and gone from a few different cars with them and my experience I have always left happy. Santa Rosa California Honda went above and beyond for my family and I, I would highly recommend Honda for anybody who wants to purchase a vehicle, THANK YOU SO MUCH!!!! More

Report | Print

Complete rip off changing a starter. Part was outrageously expensive. Labor absurd. Never go to a dealer for service. Part was outrageously expensive. Labor absurd. Never go to a dealer for service. More

Report | Print

I called to get a new key fob and the receptionist said i had to get the recall done at the same time by law. Unbelievably inconvenient, especially when I get there and I'm told there is no recall!!! My serv had to get the recall done at the same time by law. Unbelievably inconvenient, especially when I get there and I'm told there is no recall!!! My service advisor. Lucia, was super nice and helpful Update: Based on the incredible response from Manly about my complaint, I am changing my review from 1 star to 4 stars, because I could tell how much Jose cared and wanted to make this right. Very rare these days to get such excellent customer service!! Thanks, Jose!! More

by LOTUSBLOSSOM379 Verified Customer Verified Customer

Report | Print

New car, less than 2 weeks old! Service review. Sat night: 2 flat tires. Called Honda roadside assistance (RA)-> assured me car could be delivered that evening to dealer despite le Service review. Sat night: 2 flat tires. Called Honda roadside assistance (RA)-> assured me car could be delivered that evening to dealer despite letting them know Manly locks their gate at night. Tow truck arrives in timely manner-> drives to Honda, gate locked-> tow truck driver decides to store car in tow yard (appreciated). Says will deliver to Honda on Sun Sun: receive call asking if tow truck arrived. After saying yes, receive text message stating "your roadside service request is noted as complete." Karr GPS Manly sold me shows car in tow yard. Call Honda RA-> they call towing and tell me the car is at Manly Honda and recommend I call Manly Honda to confirm despite service being closed as it should be obvious if a tow truck drives up (per the RA person.) Call Manly Honda-> sales person tells me I have to talk to the person who sold my car to me (?!). I tell them they do not work on Sun. Transfers me to "sales manager"-> goes to voice mail-> leave a message asking for a call back to confirm vehicle arrived/not. Call Honda RA-> tell me again the car is at Manly Honda but they will call the tow company and will call me back. Receive text saying "your request for tow has been received." Call Honda RA-> person says will call the tow company (3rd time!)-> confirms car in tow yard and updates plan for car to be delivered to Manly service on Mon. Never received call back from Manly "sales manager" Mon: Receive text stating "your roadside service request is noted as complete." Call Manly Honda-> person who answers phone says she does not know if the car arrived or not because she is in a different building. After pleading she transfers me to a man who confirms car arrived and my service advisor will call back. Service advisor Lucia calls and says I have two flat tires and need two new tires. I ask why are the tires flat? Says I need two new tires. I said let me make a phone call and will call back. Lucia says she will text me a number with her direct number to call. I do not receive a text. Call the general service number back within 20min, message goes to voice mail, leave a message for service advisor by name. Call again in 10min, no answer. 1.5 hours later call general service number and person answering transfers me to Lucia's voicemail-> leave message with request for her to call me back. Voicemail recording states her direct phone number. 30min later call Lucia's direct phone, goes to voicemail-> leave message requesting her to call me back. 45 min later call Lucia's direct phone line-> goes to voicemail. Send text message to that phone number requesting call back. 45 min later receive a text message answering one of the questions I had left on voicemail. 30 min later call again to Lucia's direct phone line-> goes to voicemail, leave a message asking for a call back. 5 min later (>4h since 1st voicemail) finally receive a call back from Lucia. I ask what is going on with the car? Lucia says she has been waiting for my authorization for new tires. I state I have called/left several messages asking for a call back. Response "you did nothing wrong." I ask if she can at least tell me why I need new tires ie. is there a nail/tear/etc, and tires be repaired? Told tires are flat, don't know why, cannot repair because walls are compromised. Need two new tires. Ask if rims okay? Told won't know until new tires are on, need 2 new tires. Agree to tires (did not seem there was any other option) which will come the next day. Receive email request to review service that evening. One star given for poor communication and lack of diagnostics before recommendations. Tues: Receive message from customer experience asking to discuss. Called number-> voicemail. Received call back from Jose. Communication improved significantly. I was informed/shown reason for flat tires. Tires replaced and car delivered as promised. 5 star service. Hoping Honda puts processes in place to avoid the frustrations I experienced. More

by UAEHAU Verified Customer Verified Customer

Report | Print

Excellent service I feel welcomed with a friendly way treat always great good people nice service it always nice to be there treat always great good people nice service it always nice to be there More

by LILA.KC51 Verified Customer Verified Customer

Report | Print

Friendly staff. Great offers. Informative. And nice facility to land...especially if you have a 2 hour unexpected service needed. Great offers. Informative. And nice facility to land...especially if you have a 2 hour unexpected service needed. More

by tara Verified Customer Verified Customer

Report | Print

The customer service is over the top. Friendly and willing to help at all cost. I give them my highest recommendation. Friendly and willing to help at all cost. I give them my highest recommendation. More

by KITTO Verified Customer Verified Customer

Report | Print

Advisor Lucia was great and very thorough. Kept me inform as I was waiting. I would like to work directly with her as she made me feel comfortable. Kept me inform as I was waiting. I would like to work directly with her as she made me feel comfortable. More

by MLTOMIN48 Verified Customer Verified Customer

Report | Print

Nice people, overall. Great parts department. Were not willing to be transparent and give Me a transmission replacement quote initially, when knowing full well they coul Great parts department. Were not willing to be transparent and give Me a transmission replacement quote initially, when knowing full well they could not replace or rebuild it. Hugely overpriced quote for replacement with a used transmission having no warranty. ($10,000) They wasted my money recommending a AT fluid flush I did not need for a failed transmission. The actual service I got to replace brake pads and rotors was fine. A local shop is completely rebuilding it for $4500, and gave Me that quote up front. More

by TYRONEARNOLD Verified Customer Verified Customer

Report | Print