Lucia Chavez Lopez
Lucia Chavez Lopez at Manly Honda

Lucia Chavez Lopez | Page 5

Service Advisor

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

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4.6
219 Reviews
4.6

219 Reviews

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219 Reviews of Lucia Chavez Lopez

August 22, 2024

Dealership Rating
Employee Rating

Lucy was amazing as always! Knows her job and gives you an excellent guest experience. She gets a five star review. I was a bit disappointed with the tech as during the insp More

by DANALEAVITT71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Carpenter

Aug 22, 2024

Manly Honda responded

Hi DANALEAVITT71, Thank you for being the best part of Manly Honda. We value you and your business. I'm glad to hear your experience with Lucy was excellent. I'm sorry that our technician missed and did not replace the driver-side rear brake light bulb. We strive to always make it a five-star experience. My name is Jose Rocha, Customer Experience Manager, and I want to make sure we take care of that for you. You can reply to the dealer rater, or my contact information is 707.535.1163 or jrocha@manlyauto.com Can I please get the six-digit work order from that last service visit or the best contact telephone number to reference? Hope to hear from you soon. Best, Your Manly Honda Service Team

August 18, 2024

Dealership Rating
Employee Rating

This review is for Lucia who wonderfully walked us through this service experience - and not for J who was at the checkout only when payment made. Lucia did everything right, when the system didn’t More

by BELA.SZENDRENYI
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

June 24, 2024

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Employee Rating

I could not be more happy about the service. Manly Honda did for mim, the people was friendly and helpful, through the entire process. I am very please to choose Manly Honda in Santa Rosa ca. More

by ALIRIODECARVALHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Boryszewski

June 17, 2024

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The service personal was courteous. They explained the need of my car. They informed me for future services. More

by CLEMENCIOFLORES1
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 17, 2024

Manly Honda responded

Hi CLEMENCIOFLORES1: Thank you for taking the time to share feedback - I'm glad your service visit was a pleasant one - we strive to provide a five-star experience every time. that each time and I see that we fell short of making that happen. My name is Jose Rocha, and I am a customer experience manager. I'd love to hear how we can improve to ensure you always have a five-star experience. I can be reached at 707 535 1163 and or jrocha@manlyauto.com Best, Your Manly Honda TEam

June 13, 2024

Dealership Rating
Employee Rating

I would highly recommend Manly Honda for all of your car needs. Everyone is friendly, informed and answers all questions. Manly Honda goes above and beyond to please the customer. I am seventy years old and More

by afolabikathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Rocha Jr, Zach Roberts

Jun 13, 2024

Manly Honda responded

Hi afolabikathleen, Thank you for being the best part of Manly Honda. Your experience satisfaction is #1. Thank you for taking the time to share feedback. Until next time! Your Manly Honda Service Team!

May 12, 2024

Dealership Rating
Employee Rating

Jacob Knight was wonderful to work with, but every time I deal with Manly Honda I remember why I don’t know like Manly Honda. Purchasing the vehicle was easy. Getting my accessories installed was another iss More

by KDGENZMOORE
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No

Other Employees Tagged: Juan Meza, Jacob Knight

May 13, 2024

Manly Honda responded

Hi KDGENZMOORE, Thank you for taking the time to leave a review; your feedback is greatly appreciated and valued. Could you kindly provide me with your best contact number or the six-digit work order number at the top of your receipt? You can reach me at 707.535.1163 or via email at jrocha@manlyauto.com. We aim to deliver a five-star experience, and unfortunately, we did not meet this goal during your visit. I look forward to hearing from you soon. Best regards, Jose Rocha, Customer Experience Manager

May 13, 2024

Manly Honda responded

PS, I am back in the office tomorrow after 9 am.

May 09, 2024

Dealership Rating
Employee Rating

I had my previous Honda Pilot serviced at Manly Honda and found the service to be efficient and professional. I recently bought a 2025 Pilot from Manly and was assisted through the purchase process by Upgrad More

by vickdggan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jhaylyn Hall, Carlos Martinez

May 04, 2024

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Employee Rating

They did a very good job in the oil change, we didn’t have to wait that long. More

by Flrroges
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

May 03, 2024

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Employee Rating

So far, always good service at Manly. Nice reception area, friendly staff. This is my 2nd car from Manly More

by JM
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 08, 2024

Manly Honda responded

JM, Thank you for choosing Manly Honda and for sharing your recent service visit experience. We appreciate you taking the time to do so. We look forward to continuing to be of service to you in the future. Best, Your Manly Honda Service Team!

April 22, 2024

Dealership Rating
Employee Rating

Agents are courteous and knowledgeable. I have always gotten the service I need. Just wish they would call me by my correct first name. More

by JERILU7544
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Svetlana Tara-Browne

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