Lucius Ulett | Page 2

Great customer service without the over bearing sales pitches. Erica listened to what I wanted and then called when it arrived. I love my TLX. I would refer Acura of Berlin to friends and family. pitches. Erica listened to what I wanted and then called when it arrived. I love my TLX. I would refer Acura of Berlin to friends and family. More

by suelopes937 Verified Customer Verified Customer

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Excellent and responsive sales rep in Erica. Dealership is professional and courteous Would recommend it to any potential customer Dealership is professional and courteous Would recommend it to any potential customer More

by pscarrozzo Verified Customer Verified Customer

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Love this place especially Jim p. everyone was amazing from the minute I walked on the lot. everyone was amazing from the minute I walked on the lot. More

by Carrieroberts703 Verified Customer Verified Customer

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Worst car buying experience ever. I walked in ready to put a $7000 down payment on top of trading in my car. I sat down and agreed on an monthly payment that made sense for me.I then I walked in ready to put a $7000 down payment on top of trading in my car. I sat down and agreed on an monthly payment that made sense for me.I then asked that they do not run my credit through multiple banks and that I only authorize my credit to be ran through the current bank that I have my car with already. They agreed and I was asked to give a $3500 deposit and to come back the next morning with the other $3500. 30 mins later I get a call from the sales guy saying to come back in the morning with an additional $6800. While he was asking me to come back with more money I started getting notifications that my credit was ran through 4-5 different banks. I told the sales rep I will not be coming back with no more money and to give me my money back. That was August 29th it is now September 12 and I still have not gotten my money back. Then I called on sept 7th to speak with a manager regarding my refund just to get met with an attitude by her and then be told that I couldn’t come to “her dealership” because there won’t be any fights at “her dealership”. When asked who was fighting ? I want the money that I spent for a service I didn’t receive. She says we will mail it and then hangs up in my face. This place is bad business and I know that I could’ve picked the check up on site but instead to further inconvenience me they decide to mail it. Now here I am 2 weeks later still waiting for the money they took in 5 mins. I don’t know what shady illegal business they have going on but my $3500 shouldn’t be used to do it! I want my money back before I pursue legal action. More

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Very professional and staff is attentive I always get great service at Acura of Berlin great service at Acura of Berlin More

by Jeffpaul60 Verified Customer Verified Customer

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I received excellent service with Lucius with the car sales, and the service dept. Thank you so much! sales, and the service dept. Thank you so much! More

by LADWINA57 Verified Customer Verified Customer

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The dealership is spotless all sales personnel are very friendly and knowledgeable willing to go out of there way to help customers also they know there equipment in the cars and explain things so a layman friendly and knowledgeable willing to go out of there way to help customers also they know there equipment in the cars and explain things so a layman can understand More

by DFORGIONE55 Verified Customer Verified Customer

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Best experience yet buying a car! I wasn’t sure if I’d be committing to a deal but they were able to give me the max trade in value for my car and extra money back to sweeten the deal I wasn’t sure if I’d be committing to a deal but they were able to give me the max trade in value for my car and extra money back to sweeten the deal! More

by AnastasioJo Verified Customer Verified Customer

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Great customer service! ! I appreciated the transparency but still believe Acura should give customers a welcome package if they buy a brand new car. ! I appreciated the transparency but still believe Acura should give customers a welcome package if they buy a brand new car. More

by sbowers20 Verified Customer Verified Customer

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Clean, staff is friendly and welcoming. Kids friendly. The sale representative walked me through the process Kids friendly. The sale representative walked me through the process More

by JEN GONZALEZ Verified Customer Verified Customer

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