"Lucy and the dealership provided us timely communication..."
- Richard Burroughs
Lucy and the dealership provided us timely communication without pressing too hard throughout the entire buying process. We were able to arrive, test drive, and purchase in 45 minutes. Lucy’s professionalism was the reason for this - easiest car purchase we have made. The thoughtful personal gifts were a great touch as well.
Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
March 27, 2021
"Lucy was a pleasure to deal with. She made the car buying..."
Lucy was a pleasure to deal with. She made the car buying process enjoyable and made sure a few minor cosmetic issues were corrected to our satisfaction. I would highly recommend dealing with Lucy.
Hi, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Owings Mills so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
March 02, 2021
"Lucy is an amazing and professional saleswoman! She was..."
Lucy is an amazing and professional saleswoman! She was accommodating, kind, funny, and very knowledgeable. I told her a thousand times this was the best car buying experience I’ve ever had, and I genuinely mean it. Thanks for making the process so comfortable!
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Owings Mills! We hope you continue to choose us for all your automotive needs! Take care!
February 22, 2021
"Took less than 2 hours for new car buying experience. No..."
Took less than 2 hours for new car buying experience. No haggle straight up price. Andy had to come out on off day to complete the transaction due to my busy schedule, but he made it happen without any questions! Highly recommend! You will get a better car buying experience than Hunt Valley MB or Catonsville MB.
Hi, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
February 16, 2021
"My dad negotiated this with the sales manager on the..."
- First Real Car
My dad negotiated this with the sales manager on the phone since we lived so far away. The manager Robert was very attentive and professional He worked the deal out with my dad. He was very nice and kept in contact with the dad during the whole process. When we got to the dealer there were no surprises and the car was just like Mr. Rob described. They tested us like we were buying a hundred thousand dollar car even though we only spent about 11000. Thanks again. You folks are great.
Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
February 10, 2021
"I have to mention about the seller, Andy Ji. He works..."
I have to mention about the seller, Andy Ji.
He works great. Smooth communication and very professional!!I highly recommend AndyJi.
Don't waste your time and money for searching cars from others. He is the one you want to work with!!
Also, thank you Lucy Yun for your kindness.
Gina, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future.
Mercedes-Benz of Owings Mills
February 08, 2021
"I had a wonderful experience with Lucy. I came to the..."
- Monique W.
I had a wonderful experience with Lucy. I came to the dealership with a vehicle in mind and a price in mind, and Lucy made it happen for me. She was patient with me, and even checked up on me to make sure that my new Mercedes was everything that I wanted. As a new Mercedes owner, you definitely need Phaeng to go over all the bells and whistles of your new vehicle. She is very knowledgeable! It's like a quick class on all things related to your car so that you are on the road safe and you understand all the perks of being a Mercedes owner. I highly recommend this team!
Monique, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! We hope you continue to choose us for all your automotive needs! Thank you and take care!
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