Luis Alberto | Page 8

They are help to resolve I was working with luis for bargain but they strict fix price which is very reasonable price i check all around market but Philly they are best price. I was working with luis for bargain but they strict fix price which is very reasonable price i check all around market but Philly they are best price.ford fusion 2018 And luis no 1 sales person. And help to customer other paper work. And steven very expertise with finance and the owner well smile good look gentleman.i recommend phily auto they have big nice inventory.finaly they buy with cheep price and they sold less then market.zahid malik More

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Luis is the best dealer That I know!! I was looking Mercedes Benz 1 week ago, I was so tired and I found Philly Auto but the best part is I met Luis Alberto the best dealer ever, he is so I was looking Mercedes Benz 1 week ago, I was so tired and I found Philly Auto but the best part is I met Luis Alberto the best dealer ever, he is so professional and he knows what really you want and he will show you what are you looking for, I bought my Mercedes Benz before to see 20 MB, the He showed me the right one my car of my dreams, He advices very good and his reward is to see you happy and satisfied. More

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DO NOT BUY YOUR CAR FROM HERE!!! DO NOT PURCHASE A CAR FROM HERE!!!! On 12/28/2018, I'm from OHIO and I went to purchase a Chevy Impala 2019 from Philly Auto In Philly, PA. I was issu DO NOT PURCHASE A CAR FROM HERE!!!! On 12/28/2018, I'm from OHIO and I went to purchase a Chevy Impala 2019 from Philly Auto In Philly, PA. I was issued a temporary 60 day PA plate by the dealership. As I was checking over my paperwork, my sister noticed a discrepancy and she told the manager Derell, he proceeded to get agitated and stood up in my sisters face, Aggressively telling her he wasn't going to fix the paperwork. That it will be fine. I was told by the manager Derell Jenkins that once they receive the payment from USAA they will send my information to the OHIO Title & Reg for processing of my OHIO Plates & Title. USSA sent them payment right away. Almost 30 days past and I still haven't received my title. I called the dealership on Jan. 24th and spoke to a man in the finance dept (with a heavy accent) he proceeded to tell me that it's not his problem once the car is sold it can't be returned. He said, "YOU'RE WASTING MY TIME". After his unprofessional comment, I requested to speak to the person in charge of the title. He rudely transferred me to Luisa in the title the dept. She noticed that my paperwork hadn't been processed & told me that she is going to send the information to the Ohio DMV, and that they are going to send the Ohio plates to them & she would OVERNIGHT ME the plates by the next week. A week & a half later I called back because I never received anything from Luisa. This time I had my lender USAA on the phone on 3 way to figure out what's going on. Its Seems USAA never received my title from the dealership either. By the end of that call, the dealership told me that they processed the title thru a third party (they did not supply the name) & that it would take time. USAA told me that I have to stay on top of them to make sure they do their part. Its February 8th, I still have not received my Ohio title or plates. I called them today & spoke with Derell who told me finance could give me that info, but then refused to give me the Info to the "third party" stating that they (the dealership) cant contact them. There is something really shady going on and if they fraudulently sold me a car that didn't have a title, there's going to be serious consequences to be dealt with. SIDE NOTE: UNPROFESSIONAL MANAGER, UNPROFESSIONAL STAFF IN FINANCING, MY SALES PERSON LOUIS ALBERTO didn't know the first thing about processing my paperwork or about the car he was selling me, he was trying to rush us through the signing. Once you leave the lot with the car they wipe their hands of you. I live in Ohio so trying to contact them about my issues has been more work then any client should go thru. No one answers half the time you have to tirelessly call to get someone to pick up the phone. Then when they answer they are rude and deflect pointing fingers, pushing the buck off to someone else. This is a very shady establishment. If you don't want the headache I'm dealing with right now, I would stay clear of this place. Spending the extra money at a real accredited dealership eX: HONDA, CHEVY, Subaru is worth more than going through all the bullst I'm? going thru right now with these scam artist. More

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I recommend Philly Auto and Luis Alberto and Leo Koz I am a first time buyer I have very poor credit. Luis and Leo worked hard to get a bank to approve me. They are very curtious and patient . I was ap I am a first time buyer I have very poor credit. Luis and Leo worked hard to get a bank to approve me. They are very curtious and patient . I was approved at a reasonable rate. I am very pleased with my new car. I went in within 3hrs i drove home in my new family car. Thank you Luis & Leo More

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Good, friendly service I purchased a Cadillac SRX from Philly Auto. I made an appointment to get inspection, detailing, and four new tires. The staff was very nice and did e I purchased a Cadillac SRX from Philly Auto. I made an appointment to get inspection, detailing, and four new tires. The staff was very nice and did everything they said they would do. I've read some bad reviews about Philly Auto but I can't say that I saw or experienced anything negative for the time I was there. The staff answered all of my questions, and I was able to watch them deal with other customers. They treated everyone with respect and showed potential buyers the carfax report. I highly recommend this dealership as they were honest and responsive. They were helping customers search for affordable insurance rates, too. I wish I knew everyone's name from that day. I do recall that Luis, the guy who took pictures of all cars for sale, worked very hard the entire day. I respect his work ethic. Everyone was personable and ready to take care of their customers. This dealership was busy all day, so I know they are known around town as the place to go for real deals without sales pressure tactics. Great experience! More

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Previously Rated Philly Auto 5 Starts Once you're out the door, beware. They don't assist you at all. Our vehicle was purchased with the promise of it being inspected. We had to drive 2 Once you're out the door, beware. They don't assist you at all. Our vehicle was purchased with the promise of it being inspected. We had to drive 2 1/2 hours out of our way to get it inspected by appointment, just to tell us they were out of inspections stickers. But it's ok, they would "mail it to us". Which, we didn't know, is completely illegal. After several phone calls and promises, they never mailed our sticker. Not only that, they put the emissions sticker where the safety inspection sticker should be, so now, not only do we have to pay for and inspection, we have to pay for the emission inspection as well. Daryl was rude on the phone and had an attitude like he could care less. Plus, the check engine light came on in our 2015 BMW...so we have to get that fixed before we can even get it inspected.We swore we'd buy a car from them again, but after this, no way. BEWARE. More

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Great dealership They try to get everyone approved. Great dealership. The employees are very personable. Good quality selection of cars and they have the best prices. They try to get everyone approved. Great dealership. The employees are very personable. Good quality selection of cars and they have the best prices. I recommend. More

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Excellent Service Good morning. I would like to thank Luis for extending exemplary customer service to me. From the moment we came in contact with each other he has bee Good morning. I would like to thank Luis for extending exemplary customer service to me. From the moment we came in contact with each other he has been the ultimate professional. He is so lovable and kind. He went out of his way to pick me up in the rain to bring me to the lot. He kept reassuring me that "we will take care of you and you will be very happy". He was right. He did and I was. Thank you Luis!! I love my vehicle. Shout out to office manager Darryl and the whole Philly Auto team. I RECOMMEND EVERYONE BUY THEIR CARS THERE. More

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Amazing and helpful staff Louis was extremely helpful in finding me a car that fit my budget and needs! His expert knowledge and customer service was more than I could have hop Louis was extremely helpful in finding me a car that fit my budget and needs! His expert knowledge and customer service was more than I could have hoped for! This place is definitely worth the visit for their awesome selection and great prices. More

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start to finish I called in to philly auto because they are well known for helping people with bad credit I just recently had a repo and they were able to get me into I called in to philly auto because they are well known for helping people with bad credit I just recently had a repo and they were able to get me into a 2016 honda accord . Darryl Luis Paul all amazing reps and I was in and out in no time . I will recommend to everyone ... More

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