Luis Arce

Natalie was amazing, she went above and beyond .would definiatly recommend to family and friends even provided a loaner free of charge and covered my tolls on the loaner

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This was my first time purchasing from a big dealership and it was an awesome experience. I dealt with Tony Patrizzio for about two months until I found exactly what I wanted in a vehicle. He was beyond grateful, I told him what I wanted, he took notes, and most importantly he had great communication. This experience went super smooth all because of him. I will definitely recommend anyone wanting to purchase a car to go to Tony! He even gave some life advice lol. The day I purchased my car was awesome! I met Luis Arce and I told him I really wanted that car and he made it happened. He listened and was a great help. Now when I had to hand over my money to you guys, lol I spoke with Edwin Acevedo and another great help! He was patient and explained everything perfectly. He did would he could to get me in that car and I really appreciate it. So thank you Tony, Luis, and Edwin for helping me get the exact car that I wanted! I really appreciate their help and will always be thankful for this experience. They all deserve a raise. lol. :)

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Me ayudo con absolutamente todo. Lo recomiendo ampliamente. Me aclaro todas mis deudas desde que me contestó el teléfono por primera vez! Mil gracias por él servicio.

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Excellent customer service, all the employees treat you like family, great inventory on cars and a impressive, comfortable showroom!!! If you're looking for a great deal, visit SPORT MAZDA OBT.

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Every time I come to get my car for service they receive me with a smile. They take the time to go over everything my car is going in for and if it needs extra service they let me know.....

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Ernest and Luis were wonderful to work with and helped answer all of my questions regarding my most recent least experience. Ernest was friendly, professional and dedicated to making it a smooth transaction and Luis went above and beyond. Everyone I came in contact with, including Edwin from finance, helped with the process and I would definitely recommend this Mazda dealership to others!

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The dealership had great selection of vehicles to choose from and we found the perfect vehicle that's right for our family. The staff members were friendly and helpful. We saw what we were looking for, had a quick negotiation on the price and the trade-in and next thing you know, we were driving out of the dealership happy.

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I've been buying cars for more than 50 years. However, this is the first time I actually enjoyed my time spent at a dealership. For several days prior to visiting Sport Mazda, I used the internet to find dealers within driving distance of Ocala, FL that had one or more Mazda CX-9's that matched my requirements in terms of color, trim level and price. I then visited or called several of the dealers closest to my home, including one dealer where the sales staff showed me a 2018 CX-9 Touring model that was priced thousands of dollars above the list price while trying to convince me that all Mazda dealers tacked on items not listed on the manufacture's sticker. My most satisfying telephone inquiry was the one I had with salesman Alexander Falcon and his sales manager Luis Arce on Tuesday. They assured me that there were no hidden items on the 2018 CX-9 Touring unit I saw on the Sport Mazda web site, and backed that up within half an hour by sending me detailed quote that was significantly below the price I saw on the web site. I called on Wednesday and spoke once again with Alex, and arranged to drive to Orlando to negotiate a price for my trade in. We agreed to met two days later. That appointment was the only snafu. I called Alex the next day about a minor calcification but he was not at work. Instead I was transferred to Earnest Evens, who answered my question, and then said my appointment was for 11:30 the same day, rather than for the following day. Yes, the only confusion in the entire process! The sales computer listed my appointment as being on the 11th of October rather than on the 12th. How rude :-) So in drove down to Orlando a day earlier than expected. Earnest met me at the front door. The car I wanted was parked a few yards away from where I parked my 2017 Ford Escape. From the moment I met Earnest, I was impressed by his courteous nature, and how he quickly validated the quotation that had been sent to me via e-mail. Every person I dealt with, including the sales manager on duty that day, the financial manager, the lady who got my insurance transferred to my new car, and the very knowledgeable lady who briefed me on the various features of the car -- all where a pleasure to deal with. In fact, perhaps the only frustration I experienced was the amount of time the finance manager and I spent waiting for my bank to verify that the check I wrote for the balance I owed was more than covered by the funds in my checking account. First time in my life that I've felt sorry for the finance and closing person at a car dealership. My thanks go to all those who worked on my purchase, and my apology to any people I forgot to mention. Dennis Mills

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I’ve actually been to this dealership trying to buy a new MX-5 more than once and it took a couple tried but ended for the better. I even had an issue with the car I bought where the alignment was off and they took care of me right away. Between the few people that helped me out and even the financing gentleman that cared about me having the right information down, I would absolutely recommend this place for anyone looking to get a new Mazda

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Valentina Jeorge together with the Sports Mazda Sales Team did a terrific Job finding me the perfect car. Valentina was very accomodating. I never felt any pressure and with the team's help I got the car I wanted. Thank you!! . D. Glover

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