Luis Cue | Page 12

There is never a loaner offered and my car was at the dealership for 4 days without a car and it was just to change out a tire. In fact, there’s a lack of communication and no comparison to other Maserat dealership for 4 days without a car and it was just to change out a tire. In fact, there’s a lack of communication and no comparison to other Maserati dealerships around the country. Then, once I picked up the car, the steering was off and then had to go back in the following day and paid for it and waited for them to do the work. Michael was great but before him, it was a mess. More

by EDDY_COMPASS Verified Customer Verified Customer

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Not happy about a crappy rent a car I was given as a loaner. If I wanted that I’d buy a Honda loaner. If I wanted that I’d buy a Honda More

by RUSS.SLOTNICK Verified Customer Verified Customer

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great dealership great service always on time richard was attentive and always available car returned on time was attentive and always available car returned on time More

by MXDEMO Verified Customer Verified Customer

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Very unresponsive. My car was taken there for service and it took about 10 calls from my side and over a week for me to get status update. Car problem was not even fixe My car was taken there for service and it took about 10 calls from my side and over a week for me to get status update. Car problem was not even fixed and I have contacted the service advisor to send my car back and still had not receive an answer. More

by RCENTURION1 Verified Customer Verified Customer

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Luis Cue service was excellent. Prompt service, reliable and great communication. Car was delivered clean and ready Prompt service, reliable and great communication. Car was delivered clean and ready More

by REGALADOC Verified Customer Verified Customer

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Luis Cue is a total professional that always gets the job done with excellent communication. He is an asset to Ferrari Maserati. done with excellent communication. He is an asset to Ferrari Maserati. More

by YHUNT0 Verified Customer Verified Customer

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The service was very thorough, helpful and professional. The loaner car was also very nice. The loaner car was also very nice. More

by JOANNALEELEVINE Verified Customer Verified Customer

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Excellent experience from the moment I purchased the car, scheduling an appointment, loaner, concierge service, actual service and car return. Very special thanks to Luis for always having a smile on his voi scheduling an appointment, loaner, concierge service, actual service and car return. Very special thanks to Luis for always having a smile on his voice, follow ups on service, and providing service details. If I could give 10 stars I would :) Kudos to all technology used to make it easy & efficient for the customer. Love the inspection videos! More

by dgarcia Verified Customer Verified Customer

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Luis is very efficient! The whole experience from beginning to end was seemless and convenient. The whole experience from beginning to end was seemless and convenient. More

by cgray329 Verified Customer Verified Customer

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Long time customer. Purchased my Ferrari with you guys in 2021. I also had a Gran Trurismo 2018, and recently bought an 2008 Quattroporte at Auction. Recent visit f Purchased my Ferrari with you guys in 2021. I also had a Gran Trurismo 2018, and recently bought an 2008 Quattroporte at Auction. Recent visit for 08 Quattro. Terribly disturbing. Car was there for 7 days. Nothing was repaired. Two items: steering shaking at 40-50 mph, 2 dummy lights on for fogs/alarm. I was asked to pay $798 to diagnose issue. Not to fix, just to diagnose. These are both MINOR issues and should not have to pay this amount to diagnose. Refused Service. Then had a problem with lower trim cover, front of vehicle. Was damaged during parking. Dealer could not locate parts with an Estimated Arrival Time. Was asked to pay $600 for part with no commitment on ETA. Asked to remove the damaged one on the car, and was charged $205 to remove 6 screws. THEN after all of this I received a 30 point inspection from the dealer, which flagged the 'dummy light fog/alarm issue' and a litany of other items plus service needed; charges would be $6900. This is no way to run a 'customer friendly' business. For loyal customers who have purchased a Ferrari from you, and have serviced 2 of their Maserati's with your dealership. After 7 days without my vehicle, absolutely NOTHING was resolved. Sorry -- but you asked for my opinion, so you got it. Frank Carus PS>. Not Luis' fault, I am assuming this is Dealership Policy which I do not agree with. It is not just about making money! Also, he could have spent more time locating the part for my car from someone who could provide an ETA. I found the Scuderia Parts in 10 minutes on the internet. All the parts are in stock and could be available w/ shipping in 2 weeks! More

by CARUSFR Verified Customer Verified Customer

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