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Luis Jimenez

Overview Reviews (343)

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Luis Jimenez

Luis Jimenez | Page 4

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5

343 Reviews

Overview Reviews (343)

4.5

343 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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343 Reviews of Luis Jimenez

October 07, 2024

Dealership Rating

Employee Rating

They were very professional and work was done fast and everything was great! Cashier was very friendly! everything was great! Cashier was very friendly! More

by DMCCLURE318

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Oct 08, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Dmcclure! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

September 28, 2024

Dealership Rating

Employee Rating

They gave excellent service including good communication and helpful approach. I felt well taken care of. and helpful approach. I felt well taken care of. More

by erictheiss

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Vincent C

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Oct 01, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to review our business and for your kind words regarding our service department. We are happy to hear that we have met your expectations and look forward to serving you again soon.

September 28, 2024

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Employee Rating

Took too long. Kept in delaying without providing good reasons. Will not go back to them Kept in delaying without providing good reasons. Will not go back to them More

by ADSFORRAJ

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller

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September 16, 2024

Dealership Rating

Employee Rating

No No no no no no no no no no no no no no no More

by DEBORAHMCKECHNIE

Verified Customer

Recommend Dealer

Other Employees Tagged: Luis Jimenez

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Sep 17, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Deborah, we are sorry to learn you weren’t satisfied with our dealership. We’d like to know more about your situation so we can help. Please feel free to call us at (610) 492-7109 and ask for a manager so they can understand your situation. Thank you for your feedback.

September 12, 2024

Dealership Rating

Employee Rating

Service department was very accommodating when I needed to reschedule service appointment. People were friendly. The whole process from beginning to end was very efficient. to reschedule service appointment. People were friendly. The whole process from beginning to end was very efficient. More

by Than111

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller, Brianna Holmes

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Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Than! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

September 12, 2024

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Employee Rating

They did a great job servicing my Hummer EV SUV, putting on the D ring on the D ring More

by PDSTANCIL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 16, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We appreciate you taking the time to write us a review, Pdstancil! Please let us know if we can do anything else to help!

September 01, 2024

Dealership Rating

Employee Rating

Leslie is the best, all the people are friendly and willing to help with anything I ask, like retrieving my phone out of my car. Great group of people. willing to help with anything I ask, like retrieving my phone out of my car. Great group of people. More

by Munchkin

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston, Bernard Gunn, Rusty Miller, Brianna Holmes , Michelle

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Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad that you enjoyed the experience and the efforts we have made to make your wait for service as comfortable as possible. Thank you so much for sharing.

August 31, 2024

Dealership Rating

Employee Rating

Leslie is the absolute best. She is the only reason I keep returning. Give that woman a raise She is the only reason I keep returning. Give that woman a raise More

by TAYLOREDWARDSPMM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Sep 04, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review, Taylor! We really appreciate it! Don’t hesitate to contact us if there is anything else we can do for you!

August 24, 2024

Dealership Rating

Employee Rating

Very happy with the service I get here. I feel very valued as a customer. They take extra steps to resolve issues. I feel very valued as a customer. They take extra steps to resolve issues. More

by jec2669

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Bernard Gunn

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Aug 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

We're so glad to hear it! Thank you for the great review, jec! We're always here to help if anything else comes up!

August 23, 2024

Dealership Rating

Employee Rating

Great experience dealing with Vince. He was professional and showed exceptional knowledge and understanding. Awesome He was professional and showed exceptional knowledge and understanding. Awesome More

by GTONY0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Bernard Gunn, Rusty Miller , Vincent

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Aug 26, 2024 -

Faulkner Buick GMC West Chester, INC. responded

Thanks Gtony, for the 5-star review. We are happy that you are happy. We are looking forward to your next visit. Whether you want to get an oil change, tire rotation, wheel alignment or any other tire and auto services done, remember we are here to help.