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Luis Lainez

Overview Reviews (131) Inventory (271)

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Luis Lainez

Luis Lainez | Page 10

Finance Manager

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9

131 Reviews

Overview Reviews (131) Inventory (271)

Dealership Experience

11 yrs

Industry Experience

11 yrs

4.9

131 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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131 Reviews of Luis Lainez

August 20, 2024

Dealership Rating

Employee Rating

Alex and Luis Garcia did a fenomenal job. They took good care of us and provided top notch service!! They took good care of us and provided top notch service!! More

by jgvr777

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alex Garcia , Mike Tran

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Aug 20, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for the fantastic rating! We're so glad you had a great experience and can't wait to assist you again!

August 15, 2024

Dealership Rating

Employee Rating

Ted was attentive very helpful also very very patient with me. I appreciate his kindatten with me. I appreciate his kindatten More

by lettingo99

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Hunter Hall , Ted Cruchley

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Aug 16, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for sharing your review with us! We're glad Ted was able to help make your visit with us better. If there is anything else you need, let us know!

August 12, 2024

Dealership Rating

Employee Rating

They had what I wanted. And I was in and out of there in a reasonably time. And I was in and out of there in a reasonably time. More

by Karen.lounsbury

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Jorge

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Aug 12, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your positive feedback! We hope to work together again soon.

August 11, 2024

Dealership Rating

Employee Rating

Im unhappy because i was miss lead with too seperit amounts foured in to paying more. Dealer can not be trustd. Please read your contact fully amounts foured in to paying more. Dealer can not be trustd. Please read your contact fully More

by mddmcga

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: Ivann Garcia, Samuel Martinez, Michael Momoli-Davoust, Mason Nguyen

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Oct 23, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're disappointed to read about your sales visit when you bought your new-to-you Volkswagen, mddmcga. If you have any further questions or concerns, please contact us online. Thank you, and congratulations on your car!

August 01, 2024

Dealership Rating

Employee Rating

Always excellent service, every time. Friendly staff from greeter/front desk, to service, to sales! Friendly staff from greeter/front desk, to service, to sales! More

by yessie.vaca

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Clayton Einck, Ivette Rodriguez , Ivann Garcia

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Aug 01, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thanks for your glowing review! We're here for you if there is anything else you need!

July 04, 2024

Dealership Rating

Employee Rating

Everything went well. Nothing to complain since there wasn't anything unexpected on my part and everything took less time. Nothing to complain since there wasn't anything unexpected on my part and everything took less time. More

by Sydney

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Barry Luke

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Jul 05, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're happy to have exceeded expectations, Sydney! Thank you so much for your review.

July 01, 2024

Dealership Rating

Employee Rating

Luis was great! Friendly, quick, and responsive to everything I had to ask. He made the process a breeze. Friendly, quick, and responsive to everything I had to ask. He made the process a breeze. More

by damianchuor

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nick Diakatos

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Jul 01, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your great review! We're glad that Luis ensure you had a 5-star experience!

June 08, 2024

Dealership Rating

Employee Rating

Not sure they complied fully with Costco policy as I learned later after speaking with Costco In the end, got a fair deal. learned later after speaking with Costco In the end, got a fair deal. More

by mjd

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Abarca, Grady Carter

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Jun 11, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We apologize for any confusion. We always strive to adhere to policies and ensure our customers receive fair deals. Thank you for your feedback, and we're glad you ultimately had a positive experience with us.

June 05, 2024

Dealership Rating

Employee Rating

Everyone at the dealership was really nice and willing to help. They even brought someone who could translate for my dad. help. They even brought someone who could translate for my dad. More

by christiannunez180

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Hunter Hall , Jonathan Abarca, Grady Carter, Mason Nguyen, Reymond Nguyen, Connie Perea

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Jun 06, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled we could provide assistance and accommodate your needs. Your satisfaction is our priority, and we appreciate your feedback.

June 04, 2024

Dealership Rating

Employee Rating

The staff is professional and pleasant, work is completed in a timely manner, the service team makes sure I understand what was done and answers my questions in a professional manner. in a timely manner, the service team makes sure I understand what was done and answers my questions in a professional manner. More

by Cathy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony Lagos , Jonathan Abarca, Emily Dickerson, Daniel Joo, Reymond Nguyen, Connie Perea

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Jun 06, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our team. Your satisfaction is our top priority, and we look forward to serving you again in the future.

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