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Luis Lainez

Overview Reviews (136) Inventory (179)

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Luis Lainez

Luis Lainez | Page 11

Finance Manager

Norm Reeves Honda Superstore - Huntington

19131 Beach Blvd
Huntington Beach, CA 92648

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4.9

136 Reviews

Overview Reviews (136) Inventory (179)

Dealership Experience

11 yrs, 3 mos

Industry Experience

11 yrs, 3 mos

4.9

136 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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136 Reviews of Luis Lainez

July 04, 2024

Dealership Rating

Employee Rating

Everything went well. Nothing to complain since there wasn't anything unexpected on my part and everything took less time. Nothing to complain since there wasn't anything unexpected on my part and everything took less time. More

by Sydney

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Barry Luke

Jul 05, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We're happy to have exceeded expectations, Sydney! Thank you so much for your review.

July 01, 2024

Dealership Rating

Employee Rating

Luis was great! Friendly, quick, and responsive to everything I had to ask. He made the process a breeze. Friendly, quick, and responsive to everything I had to ask. He made the process a breeze. More

by damianchuor

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nick Diakatos

Jul 01, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your great review! We're glad that Luis ensure you had a 5-star experience!

June 08, 2024

Dealership Rating

Employee Rating

Not sure they complied fully with Costco policy as I learned later after speaking with Costco In the end, got a fair deal. learned later after speaking with Costco In the end, got a fair deal. More

by mjd

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jonathan Abarca, Grady Carter

Jun 11, 2024 -

Norm Reeves Honda Superstore - Huntington responded

We apologize for any confusion. We always strive to adhere to policies and ensure our customers receive fair deals. Thank you for your feedback, and we're glad you ultimately had a positive experience with us.

June 05, 2024

Dealership Rating

Employee Rating

Everyone at the dealership was really nice and willing to help. They even brought someone who could translate for my dad. help. They even brought someone who could translate for my dad. More

by christiannunez180

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Hunter Hall , Jonathan Abarca, Grady Carter, Mason Nguyen, Reymond Nguyen, Connie Perea

Jun 06, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled we could provide assistance and accommodate your needs. Your satisfaction is our priority, and we appreciate your feedback.

June 04, 2024

Dealership Rating

Employee Rating

The staff is professional and pleasant, work is completed in a timely manner, the service team makes sure I understand what was done and answers my questions in a professional manner. in a timely manner, the service team makes sure I understand what was done and answers my questions in a professional manner. More

by Cathy

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony Lagos , Jonathan Abarca, Emily Dickerson, Daniel Joo, Reymond Nguyen, Connie Perea

Jun 06, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled to hear about your positive experience with our team. Your satisfaction is our top priority, and we look forward to serving you again in the future.

June 04, 2024

Dealership Rating

Employee Rating

Grady and James Nguyen provided exceptional service. They listened to what I needed and processed transaction quickly They listened to what I needed and processed transaction quickly More

by thelonelyrobot

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Grady Carter, James Nguyen

Jun 06, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for sharing your experience! Grady and James take pride in delivering exceptional service and efficiency. We appreciate your feedback and look forward to serving you again in the future.

May 31, 2024

Dealership Rating

Employee Rating

Everyone was so helpful in making my search for a new lease the easiest possible! I can’t thank this team enough for helping me choose out a great car for my new phase of life in OC! lease the easiest possible! I can’t thank this team enough for helping me choose out a great car for my new phase of life in OC! More

by courtney66.smith

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alex Garcia , Jonathan Abarca, Grady Carter, Ivann Garcia

Jun 03, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled to hear that our team made your car search easy and enjoyable. Enjoy your new car and welcome to the OC community!

May 24, 2024

Dealership Rating

Employee Rating

I got the great service from Mason Nguyen. Will refer him for my next purchase. Will refer him for my next purchase. More

by domy19822

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Barry Luke, Mason Nguyen

May 30, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for your kind words! We're thrilled to hear about your positive experience with Mason Nguyen and look forward to assisting you with your next purchase.

May 23, 2024

Dealership Rating

Employee Rating

Joe, the used sales manager was amazing. Sales and finance staff were a huge help! I would definitely buy a car from here again. Sales and finance staff were a huge help! I would definitely buy a car from here again. More

by trevorinc702

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Roberto Arreola, Emily Dickerson, Jenny Vo, Carlos and Joseph

May 24, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience with Joe and our team. We look forward to serving you again in the future!

May 17, 2024

Dealership Rating

Employee Rating

Luis did a fantastic job helping me through the entire buying process and made it stress free buying process and made it stress free More

by aaliyah.demery

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

May 21, 2024 -

Norm Reeves Honda Superstore - Huntington responded

Thank you for the glowing review! We're delighted to hear Luis provided you with a stress-free buying experience. We'll be sure to pass along your kind words to him. We appreciate your support!

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