Luis Osawa | Page 5

Overall I had great sales experience!Good Overall I had great sales experience! Good service Finance Manager Arturo was fast and straight to the point. Will recommend a hundred percent to a Overall I had great sales experience! Good service Finance Manager Arturo was fast and straight to the point. Will recommend a hundred percent to anyone. 💯 More

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MBOTW stands apart. Luis went beyond just selling you a new Mercedes Benz, He personally followed up on all issues after the sale. He is a exceptional sales person. Luis went beyond just selling you a new Mercedes Benz, He personally followed up on all issues after the sale. He is a exceptional sales person. More

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outstanding customer service by Luis Osawa We expected the best and we got the best from Luis Osawa. He was very patient with my 15 years old daughter. He showed her all the options, explained We expected the best and we got the best from Luis Osawa. He was very patient with my 15 years old daughter. He showed her all the options, explained all the features. He was such a nice salesperson that now my daughter wants to come with me to visit Luis every time I wash the car. EXCELLENT!!!!! More

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Excellent Experience with MB of The Woodlands Great experience. Conveniently located just off I45 in The Woodlands. My first MB since the 90s. Well taken care of, professional sales staff (Lu Great experience. Conveniently located just off I45 in The Woodlands. My first MB since the 90s. Well taken care of, professional sales staff (Luis and Michael), first class facility, clean, spacious, customer friendly, great service waiting area with snacks and drinks, very professional. Excellent and quick run through with Finance and paperwork. Would definitely recommend to anyone who is in the market for a new or a second hand car. Ended up with a great GLE43Coupe. Just regret I did not get the GLE63Coupe. I have dealt with BMW, Audi and Volvo over the years. This place is at the top. I would definitely come back. Note: I was not paid to say this. More

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Very good buying experience The team in The Woodlands spent quite a bit of time with us, ultimately leading to us purchasing a beautiful new 2020 GLE. We drove a number of vehicl The team in The Woodlands spent quite a bit of time with us, ultimately leading to us purchasing a beautiful new 2020 GLE. We drove a number of vehicles that day before making our decision, but did not feel pressured to close the deal before we were ready. Ultimately, we weren’t out of the dealership until several hours after closing time, but never felt rushed. Overall, we were impressed with this store and would recommend to anyone considering a new Mercedes. More

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Best dealer team in the USA Just bought a GLS at the Mercedes Benz of the Woodlands, the team that took care of my wife and I, was Arturo Gutierrez and Luis Osawa. I have been bu Just bought a GLS at the Mercedes Benz of the Woodlands, the team that took care of my wife and I, was Arturo Gutierrez and Luis Osawa. I have been buying cars for over 30 years all over the USA, and this team helped us during the process in a very efficient and knowledgeable way. They took the time to explain and answer all of our questions, and any doubt we might have was solved with really in depth explanations. Thanks to Mercedes Benz of the woodlands for having the best team in the USA, Arturo Gutierrez and Luis Osawa, represent the best this industry has to offer. More

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Great place!! I visited this dealership to work on a lease for an E450 Sedan. I can't say enough great things about this dealership. Ultimately I decided to hang on I visited this dealership to work on a lease for an E450 Sedan. I can't say enough great things about this dealership. Ultimately I decided to hang on to my current vehicle a bit longer. But when the time is right I will go right back to MBOTW before anywhere else. Luis the salesmen is kind, patient and KNOWLEDGABLE. Justin & Michael the sales managers are a pleasure to work with. All involved are there to earn your complete satisfaction. If you want to buy a Mercedes-Benz or a quality pre-owned vehicle I can't say enough good things about the people here. The experience and treatment I received has made an impact I won't forget about. I will be sure to tell all of my friends about the A+++ experience I had with each and every person I met at Mercedes-Benz of The Woodlands. More

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Purchased a 2018 (new) GLS 450 with a 2015 C300 Trade-in My girlfriend and I were assisted by salesman Luis Osawa who went over and above in helping us decide what vehicle would be the best for her/us and th My girlfriend and I were assisted by salesman Luis Osawa who went over and above in helping us decide what vehicle would be the best for her/us and then helped us find that vehicle and negotiate an excellent price while helping us to receive the best trade-in value for out current 2015 C300. Michael Lilley closed the deal and was very pleasant and professional. Harry St. Clair completed the paperwork and was informative, thorough and efficient in getting us out the door with our new vehicle. More

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Best Car Buying Experience EVER!!! My wife visited the dealership earlier in the week and worked with Luis. She looked at several cars and drove at least one. Luis stayed in contact w My wife visited the dealership earlier in the week and worked with Luis. She looked at several cars and drove at least one. Luis stayed in contact with her by sending her more information about the car she was most interested in. He was not a pest but rather just giving her extra information. When I had a chance to go to the dealership on Saturday they were quite busy and Luis was helping another customer. He got his team member, Shane, to help me. I took a test drive and then worked on what car to purchase. I decided which car I wanted to purchase and Shane got me a good deal and we got the paperwork going. Due to the volume of customers ahead of me, I was offered a snack and allowed to watch college football in the conference room while I waited to see Paula to complete the purchase. Anthony taught me about the features of my new vehicle. The car was detailed and filled with gas before I left. I was made to feel important and was treated like a special individual rather than as a number. It was the best experience I have ever had buying a new car. All of the associates I worked with and spoke to were friendly and professional. I will be a repeat customer when it is time to replace a vehicle in the future. More

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Amazing Knowledge and all the information clear about the car, security and convenience. I recommend this dealer ship and most of it because the speak Spanish Knowledge and all the information clear about the car, security and convenience. I recommend this dealer ship and most of it because the speak Spanish so for me is easy to understand everything. More

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