Luis Rivera
Luis Rivera at Ray Chevrolet
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Luis Rivera | Page 23

Service Advisor

Ray Chevrolet

39 U.S. 12
Fox Lake, IL 60020

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4.9
244 Reviews

Hello my name is Luis, I'd like to tell you a little history of myself. I was born and raised in the city of Waukegan Illinois. I started working at the age of 15 with my father, who owned a landscaping company. At the age of 18 i started working for an aftermarket parts store, in which i worked for 17 years. I was able to start off as parts driver and moved myself to managing the parts store for the last 14 years I was there. I was trained and driven in customer service since I was in an affluent north shore area. I then started working at a dealership as a parts counter man. It wasn't my calling to just take orders and price items out. I had the need to help the customer. I asked for the chance to be an adviser in October of 2013. I moved to Ray Chevrolet in August of 2015. I can truly say that I have not worked any where, that is more driven in customer service as Ray Chevrolet is. I would love to have the opportunity to help you in your service needs. Thank you.

Dealership Experience

8 yrs, 11 mos

Industry Experience

27 yrs, 8 mos

Specialties & Trainings

Se habla Español

4.9

244 Reviews

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244 Reviews of Luis Rivera

February 21, 2017

Dealership Rating
Employee Rating

Service and a wonderful experience Came in for an oil change and asked if they could give me a quote on buffing a couple scratches. Louie not only took care of my cars needs but also he More

by Mooseman410
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jose service porter

Feb 28, 2017

Ray Chevrolet responded

Thanks Mooseman! We're pleased to hear that Luis and Jose were so helpful and accommodating, and made sure your vehicle was well taken care of. We're glad Luis was able to address the scratches, and that you got your car back in great shape! We appreciate your business and hope to work with you again in the future. Regards, Ray Chevrolet

February 08, 2017

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Employee Rating

Considering a dealership that wants to build relationships? Been buying cars at Ray for almost 20 years. It has always been a good experience all around. Sales Consultant Ed Dembski has been my guy for almost More

by JWierz
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ed Dembski, John Lesniak , Francisco Aguirre, Tony Ruiz

Feb 14, 2017

Ray Chevrolet responded

It's great to hear from you, JWierz! We're so glad that you continue to have such excellent experiences with John and Ed, and that they always make sure that all of your needs and expectations are met. We appreciate your recommendation and look forward to working with you again in the future! Regards, Ray Chevrolet

February 06, 2017

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Employee Rating

Great Heath was my service advisor. And he couldn't have been more friendly kind or helpful. As well as the rest of the staff.lm vary satisfied and happy wi More

by Chevy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jessica Holland, Kyle Miller, Liz Frohling , Brian Abercrombie, Rob Chavez, Heath

Feb 08, 2017

Ray Chevrolet responded

Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your car is ready for its next service. Sincerely, Ray Chevrolet

Feb 11, 2017

Chevy responded

I also tried to wright in my first review but site would not accept. Is that the owner Mr. Ray scarpely is one of the kindest jenerous persons I know and deserves all the credit that can be give to a person. He is agreat leader and community member and cares about our community and people. Sincerely Mr. Ramberg

January 31, 2017

Dealership Rating
Employee Rating

Service/Sales I bought a vehicle and there was a vast amount of attention to detail and great staff. I will recommend this dealership to anyone I know More

by Gio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Ruperto Ayala , Chris Wasek

Feb 02, 2017

Ray Chevrolet responded

Thanks for the 5-star rating, Gio! We're pleased to hear that you had a great experience with Ruperto, Luis, and Chris, and that they made sure you were well accommodated from start to finish. We appreciate your recommendation and hope to work with you again in the future. Regards, Ray Chevrolet

January 31, 2017

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Employee Rating

Without question, best place to buy a car From start to finish, the best car buying experience I've ever had. Not only did Luis H. Get me what I wanted, but he also made sure to explain to the More

by GetMiggyWitIt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Borke , Luis Herrera, Tony Ruiz

Feb 02, 2017

Ray Chevrolet responded

Thanks for the great feedback! We're happy to hear that you had such a pleasant experience with Luis, and that he was so helpful and accommodating from start to finish. It's wonderful to know that all of your questions and concerns were addressed, and that you felt so confident in your purchase! We appreciate your business and hope to work with you again in the future. Regards, Ray Chevrolet

January 30, 2017

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Employee Rating

Great place to buy a used vehicle. Thank you Brian Moran for helping me find the right vehicle for me. Your patience is greatly appreciate. You were very helpful and not to pushy . Than More

by Tmoreno1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ryan Borke, Jessica Holland , Patrick Hoban, Brian Moran, Tony Ruiz

Feb 02, 2017

Ray Chevrolet responded

Thanks Tmoreno1! It's wonderful to hear that you were so well accommodated by Brian, and that he made sure you found the car that was right for you. We're glad all of your needs and expectations were met, and that you felt confident with the customer care that was extended to you. We appreciate your business and hope to work with you again in the future. Regards, Ray Chevrolet

January 30, 2017

Dealership Rating
Employee Rating

New car purchase Visited ray Chevrolet for the first time and was surprised by thier service. I was helped by Arnold and he was very patient and not pushy at all, he m More

by Strawberrykiwi_102
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Arnold Hernandez

Feb 02, 2017

Ray Chevrolet responded

Thanks for the 5-star rating, Strawberrykiwi_102! We're happy to hear that your first experience with us was so pleasant, and that Arnold was helpful and accommodating from start to finish. We appreciate your business and hope you're enjoying your new car. Regards, Ray Chevrolet

January 24, 2017

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Employee Rating

Exceptional This was our 5th car/truck that we have bought fromTony Jensen Tony along with all the good people at Ray Chevy make us keep coming back. More

by gnowak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jessica Holland , Tony Jensen

Jan 25, 2017

Ray Chevrolet responded

Thanks gnowak! We're happy to hear that you have had another successful car buying experience with Tony, and that he continues to make sure you're well accommodated through each process. We appreciate your business and look forward to working with you again in the future. Regards, Ray Chevrolet

January 18, 2017

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Employee Rating

Awsome Truck Went there with my girlfriend. I was looking for a truck and bumped into Sean Runions ,he helped me find the perfect truck, one that will work for my More

by haley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Sean Runions

Jan 19, 2017

Ray Chevrolet responded

Thanks Haley! We're happy to hear that Sean was so helpful and attentive, and worked with you to find the truck that was perfect for you. It's wonderful to know that you were well accommodated, and we appreciate your recommendation! We hope to work with you again in the future. Regards, Ray Chevrolet

December 07, 2016

Dealership Rating
Employee Rating

You're the best! = ) Adam made things happen and genuinely acted like he cared and knew what I wanted and didn't and he helped me out so much, have bought two cars now fro More

by Bridget
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Adam Walker

Dec 09, 2016

Ray Chevrolet responded

Thanks for the 5-star rating, Bridget! It's wonderful to know that you had a great experience with Adam, and that he made you feel well accommodated and at ease throughout the process. We appreciate your business and hope you're enjoying your new car! Regards, Ray Chevrolet

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