Luis Torres-Duran | Page 4

Can't thank the folks at Royal Kia enough! ! I felt the service and the location were stellar!! And Luis is the best!!! He was not only highly professional and knowledgeable but I felt he was a ! I felt the service and the location were stellar!! And Luis is the best!!! He was not only highly professional and knowledgeable but I felt he was also very kind and patient. It was my first car purchase and I was not only new to the process but worried it would be an extremely stressful and unpleasant experience! However, Luis was so amazing in helping me through the process!!! He not only made it enjoyable and as stress-free as possible, he also helped me pick just the right car. We discussed many options that would be helpful for me. I was looking for a fuel efficient car with lots of cargo space to fit my dog's mobility cart. We considered many options, test drove some cars. He even offered to make sure my dog's mobility cart fit into a better model before I decided! They were even able to help me find just the right model in my budget!! He answered all my questions in a way that I could understand and helped me learn about all the useful features in the car that would be especially relevant to me. We discussed in detail many different options and what to consider before finally deciding on everything. Once I decided, I wasn't sure how difficult or how long the process would be given I was doing everything for the first time (including getting new insurance). But the entire process from start to finish only took an afternoon! When I left, I felt like everything was complete and taken care of. And I felt much less stressed knowing I could always contact Luis and Royal Kia if I had any further questions. At the end of the day, I left with my new Kia Soul which I love! Felt happy about my purchase and confident that Royal Kia would be there if I had any questions. He spent time helping me adjust the car just right and setting up any tech I needed before driving off the lot in my new car! To make the process even nicer, I also got the most beautiful long stem roses! Which really brightened my day and was such a nice gesture. I am so glad I walked into Royal Kia and found Luis! Luis, Beto, and Royal Kia not only made my first car buying experience amazing, the location is beautiful and there is a service center right at the back. Everything seems to be very well organized and what I liked most was very high tech. There is even a beautiful waiting room with refreshments and snacks for those waiting for servicing or paperwork! Above all, I felt like Luis and their customer service were exemplary!! More

Helpful 0

Report | Print

My experience was amazing. Everyone was welcoming and nice. I was greeted with a smile. I never felt pressured during my entire experience. Luis was also amazing. Explained eve Everyone was welcoming and nice. I was greeted with a smile. I never felt pressured during my entire experience. Luis was also amazing. Explained everything to me about the car. Seemed to love his job. He also came in on his day off to help me out. Left there feeling happy with my choice. Would recommend Royal Kia to all my friends. Thanks again Kia Family. More

Helpful 1

Report | Print

My husband and I stopped in at Royal Kia for the first time just to look at vehicles and ended up purchasing one that day! Luis was our salesperson. He was friendly, courteous and knowledgeable. There was time just to look at vehicles and ended up purchasing one that day! Luis was our salesperson. He was friendly, courteous and knowledgeable. There was no pressure from Luis or anyone else at the dealership. I highly recommend Royal Kia and Luis for an enjoyable car buying experience. More

Helpful 0

Report | Print

Marilyn and I are very happy with our experience @ Royal and especially enjoyed Luis, his mannerisms, patience, and knowledge. He was excellent and Royals operation is first class — we’ll run. and especially enjoyed Luis, his mannerisms, patience, and knowledge. He was excellent and Royals operation is first class — we’ll run. More

Helpful 0

Report | Print

I had such a wonderful experience buying a car from Royal Kia as a first time buyer. Everyone was so helpful and super kind and flexible. I left on Saturday with my ideal car and an awesome experience. They Kia as a first time buyer. Everyone was so helpful and super kind and flexible. I left on Saturday with my ideal car and an awesome experience. They made it so much easier than I anticipated. More

Helpful 0

Report | Print

My husband and I bought 1917 and 1918 Sportages from Royal. We were never disappointed in the sales or service departments and loved the vehicles. When my husband recently passed, I traded both for a 20 Royal. We were never disappointed in the sales or service departments and loved the vehicles. When my husband recently passed, I traded both for a 2023 Seltos and am very happy. Luis Torres was just the salesperson I needed at this difficult time. He was empathetic, caring, knowledgeable and walked me through the entire process with ease and transparency. Thank you, Luis. I am so grateful! More

Helpful 0

Report | Print

Luis Torres was amazing. Kia royal was transparent experience followed with great genuine character from Luis. Super thankful and love our new Kia stinger Kia royal was transparent experience followed with great genuine character from Luis. Super thankful and love our new Kia stinger More

Helpful 0

Report | Print

Royal and Dylan were helpful every step of the way. Finding the car I wanted was super easy and the communication was great throughout the entire process. Finding the car I wanted was super easy and the communication was great throughout the entire process. More

Helpful 0

Report | Print

I am new to Tucson and wasn't sure where to go to purchase a used car. Someone told me about Royal Kia so I went there first and was glad I did. I ended up buying a fantastic used car that fit me and purchase a used car. Someone told me about Royal Kia so I went there first and was glad I did. I ended up buying a fantastic used car that fit me and my budget. And one great benefit was the Forever Warranty I got with the car! Luis Torres was a great salesman who treated me with respect and answered the many questions I had. Kevin Cravo, General Sales Manager and Keith Pratt, Sales Manager, were both very helpful. I would encourage anyone to check out Royal Kia! More

Helpful 0

Report | Print

As far as I’m concerned there is ONLY one place to consider a Telluride. Royal Kia of Tucson on Speedway. 💪🏼 Luis Torres was fantastic professional. consider a Telluride. Royal Kia of Tucson on Speedway. 💪🏼 Luis Torres was fantastic professional. More

Helpful 0

Report | Print