Luis Torres | Page 3

EDIT: changed 1 star to 3 stars after speaking to the manager and having some of the charges for the service refunded to me. I won't be back but at least the manager Luis will do whatever he can to make manager and having some of the charges for the service refunded to me. I won't be back but at least the manager Luis will do whatever he can to make something right, even if the service writers won't. Don't go here for service if you have a choice. I had my windshield replaced here recently and it was nothing but problems. I had to take my car back to the shop 3 times to fix things they broke. When I originally picked up my car the battery was dead on their lot (it previously had a healthy battery, according to the inspection they had just finished performing). I drove around to charge up the battery before heading home and pieces of my car's trim started falling off on the road. After getting these repaired I noticed they just didn't connect a whole wiring harness for my mirror/dash cam so I took it back to have it reattached. When I got home I realized my mirror and dash cam weren't working properly, and after looking at it more closely I saw they had cut some wires and reattached them in the wrong place. While they were up there they also uninstalled my map light cover and lost it, so I had to go back for a replacement for that too. Their service writer was rude and tried to blame me for all the issues, claiming I didn't inspect the car carefully enough before driving away. He then claimed that they knew there were issues with the installation, but they tried to hide them from me until I realized something wasn't right. They offered me a free detail for my troubles but I don't trust them with my car anymore. They should have just paid attention to detail in the first place. More

Helpful 1

Report | Print

I'm most concerned about service prices and Huntington Beach location was still affordable even in this inflation ridden economy we're in. The Cerritos location is a joke with what they charge and I rathe Beach location was still affordable even in this inflation ridden economy we're in. The Cerritos location is a joke with what they charge and I rather travel an extra 20 mi round trip to avoid them. Great job service team of Huntington Beach Mazda. More

Helpful 0

Report | Print

Manny and Greg were both very knowledgable and provided great customer service in helping me personalize my new car. Special shoutout to Luis Torres for the top tier customer experience as always, I am ext great customer service in helping me personalize my new car. Special shoutout to Luis Torres for the top tier customer experience as always, I am extremely satisfied! More

Helpful 0

Report | Print

Just letting everybody know how great they are! During the last few weeks I have gone for service, car washes, and even enjoyed a little basketball in the lounge! Just wonderful! During the last few weeks I have gone for service, car washes, and even enjoyed a little basketball in the lounge! Just wonderful! More

Helpful 0

Report | Print

The whole team was wonderful. Joe was a great sales man, took care of us very well! Joe was a great sales man, took care of us very well! More

Helpful 0

Report | Print

Super helpful and friendly, attentive to all my needs. Love the free wifi and snack area, car service peeps are also awesome. Big Joe is the man to see. Love the free wifi and snack area, car service peeps are also awesome. Big Joe is the man to see. More

Helpful 0

Report | Print

The entire dealership was first class fromJoe and the The entire dealership was first class from Joe and the finance team. They provided good and friendly service and had good pricing and communication! The entire dealership was first class from Joe and the finance team. They provided good and friendly service and had good pricing and communication! More

Helpful 0

Report | Print

Veronica is awesome! She knows how to usher a customer through the purchase process with grace and professionalism. This is noteworthy especially in today’s economy. I just bought my first new car. I love through the purchase process with grace and professionalism. This is noteworthy especially in today’s economy. I just bought my first new car. I love it and am grateful that Veronica helped me make it happen. Also, the super nice technician’s thorough demonstration of car features was essential. More

Helpful 0

Report | Print

What a wonderful experience. Would definitely recommend them to all my friends. Thanks for a great experience. them to all my friends. Thanks for a great experience. More

Helpful 0

Report | Print

HB Mazda definitely has my business for many years to come. Our overall experience there has been nothing but great. Edmundo and Jerry were awesome to work with! We’re stoked about our New 2022 CX 5! Tha come. Our overall experience there has been nothing but great. Edmundo and Jerry were awesome to work with! We’re stoked about our New 2022 CX 5! Thank you for everything Jerry and Ed. See you soon! More

Helpful 0

Report | Print