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Luke Burfield
Luke Burfield | Page 36
Finance Manager
Luther Bloomington Hyundai
4801 American Boulevard West
Bloomington, MN 55437
752 Reviews
Languages Spoken
English
752 Reviews
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752 Reviews of Luke Burfield
July 03, 2021
We are overall happy with the paperwork process. However we purchased a vehicle that they weren't willing to budge on the price at all so that was fine but then we get in the car and at least expected a ful we purchased a vehicle that they weren't willing to budge on the price at all so that was fine but then we get in the car and at least expected a full tank of gas and a oil change... not the case. Oil change had 26% life left and the vehicle had a quarter tank, not the kind of service that I would come back for. More
by SHAMMES408
Verified CustomerOther Employees Tagged: Romelo Carter, A.K. Abdi , Jake- sales
June 29, 2021
I Bought a car and 2 hours later it broke down. And not a priority to fix it for me. Don’t recommend this dealership, priority to fix it for me. Don’t recommend this dealership, More
by NICOLEANN
Other Employees Tagged: Nate Drobnick, Nancy Ogrezovich
June 28, 2021
They found the vehicle that I was looking for, the got it in on the day that they said it would be in. They called and kept me up to date. The sale process was quick and effective. Couldn't be happier in on the day that they said it would be in. They called and kept me up to date. The sale process was quick and effective. Couldn't be happier More
by Tomi
Other Employees Tagged: Brandon Zimmerman
June 28, 2021
Out of the four dealerships I visited in the three days, this was by far the best—cleanest cars, best selection, salesperson willing to work with me on price, finance guy was honest and worked with me. this was by far the best—cleanest cars, best selection, salesperson willing to work with me on price, finance guy was honest and worked with me. More
by MSchutz
Other Employees Tagged: Tracy DeBruzzi
June 25, 2021
Before you even think of buying a car at Luther Bloomington Hyundai, read my horror story and take heed. This is the absolute worst car dealership I've ever worked with. I live in Minneapolis so I Bloomington Hyundai, read my horror story and take heed. This is the absolute worst car dealership I've ever worked with. I live in Minneapolis so I helped my daughter (in Memphis, TN) to buy a Certified Pre-Owned Hyundai Sonata from this dealership. It's been almost an entire month and the nightmarish process is ongoing. We paid $800 to get the $21,000 car shipped, but the car sat on the lot for a week without pick and the dealership blamed truckers. After some research, we learned that the dealership was offering only a fraction of that money for drivers to pickup the vehicle in Minnesota and transport it to Tennessee. That's why nobody would take the car. Once we told the dealership that we knew they were the reason the car hadn't been delivered, they got it shipped. The car that arrived was definitely not in Certified Pre-Owned condition. It had a broken bumper and dents. The damage upon delivery to my daughter was documented by the truck driver. When we spoke to Paul Stahkne, a sales manager, he said they had no way of verifying if the shipper or dealership caused the damage and the dealership wouldn't pay for repairs if the shipper wouldn't take responsibility. He said the best he would do is offer a $300.00 check- take it or leave it. He said they also wouldn't refund her money or take the car back. The dealership breached the contract since the purchase agreement was not for a damaged used vehicle. The agreement was to pay a premium for a CPO vehicle. Paul said that if the car was in-state, he would have somebody tape and glue the bumper together and then paint over it. Unbelievable! When a Tennessee bodyshop called Paul to share their repair estimate, Paul tried to convince them to tape and glue the bumper. They were clear that it needs to be replaced due to the placement of the break. At this point, Paul and everyone else at the dealership stopped returning our calls. It's a nightmare. We're crafting a formal complaint to the state attorney general's office but that should not be necessary. There's a complete lack of professionalism at Luther Bloomington Hyundai. The used car sales managers (Mike and Paul) in particular are extremely rude and condescending. Paul even hung up in my face when I called to verify his last name for the complaint letter. I wouldn't recommend this dealership to anyone. Our salesman (Chi-cori) was very very pleasant, but things went downhill from there. We even had problems with the finance department refusing to return calls and emails once we elected to use a credit union instead of their financing partners. They treated my daughter horribly and she couldn't do much about it from Tennessee. So I left work at least 5 times to show up at the dealership. My daughter now has four days left to get the proper titling paperwork from the finance department or she will not be able to legally drive the newly purchased car. This experience is absolutely awful. I love Hyundai CPO cars and I will continue to buy and recommend them; but I absolutely recommend AGAINST Luther Bloomington Hyundai. I had nothing but exceptional experiences with Buerkle Hyundai in Saint Paul, so service quality is very dealer-specific. More
by Nea
Other Employees Tagged: Luis Duran, Mike Baack, Paul LiCalzi, Paul Stahnke
June 25, 2021
Andy was fantastic!! Friendly, knowledgeable and a great guy. He was incredibly helpful to us. Thanks Andy!! guy. He was incredibly helpful to us. Thanks Andy!! More
by TOM.SIGNOR
Other Employees Tagged: Andy Jones
June 25, 2021
I had an bbsolutely fantastic experience. Wonderful honest and graceful staff! AK Abdi was a wonderful salesperson and so easy to work with. honest and graceful staff! AK Abdi was a wonderful salesperson and so easy to work with. More
by alexjohnsonphoto
Other Employees Tagged: Nate Drobnick, A.K. Abdi
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