Lyn Ford

As always Lyn was great to work with. The service department did a good job with the service. The service department did a good job with the service. More

by BIJUTHEKKINIYAN Verified Customer Verified Customer

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My Service Advisor, Lyn has always been great, but I am having serious doubts about the techs, their ability to diagnose issues, and comprehend customer's concerns. I brought my V90 in for a noise emanatin having serious doubts about the techs, their ability to diagnose issues, and comprehend customer's concerns. I brought my V90 in for a noise emanating from underneath the car - this is clearly a loose shielding or exhaust hanger that causes a rattle when going over bumps. The tech attributed this to the broken bushings on the driver side upper and lower control arms. Photos verified that they were deteriorated, but not horrible. I did have them replaced and a few other things addressed - all for about $4500.00 out of pocket. When I picked up my car and drove it off, the same noise was there. I took it back not once, but twice and the the issue persisted. I had to leave for a flight and was unable to stay and get it resolved. Now I am questioning if the $4500 I spent was even necessary or if I was just a chump who got extorted. I've built a long relationship with Crest's Service department over the years and would have continued to have my car serviced there until the wheels fell off, but this experience has definitely tarnished my opinion and may have lost them a life-long customer. More

by Cwoodward2006 Verified Customer Verified Customer

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Always happy with the service from Crest Volvo. Lyn is an excellent service advisor. Having worked with him for 5 years, I have confidence in his opinion and recommendations. Lyn is an excellent service advisor. Having worked with him for 5 years, I have confidence in his opinion and recommendations. More

by Dwduerk Verified Customer Verified Customer

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You are the best in the business. The service is outstanding and always very helpful. Lyn Ford, has taken care of our SUV's and 850 for several years. We go with his recommendations The service is outstanding and always very helpful. Lyn Ford, has taken care of our SUV's and 850 for several years. We go with his recommendations to take care of our Auto's. The service department is really great as they take care of our older SUV which is 20 years old and continues to keep going. We want to thank everyone that works on our cars for what they do for us. My daughter will moving down in late June will be using Crest for her XC60 service. Crest is the best place to go. More

by MQUEST Verified Customer Verified Customer

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The communication was smooth and I really appreciate the detailing of the car. It was better than expectedly detailing of the car. It was better than expectedly More

by sabkerael Verified Customer Verified Customer

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Lyn has set a new standard of service for me. He scheduled my follow-up service appointment, arranged my loaner car, helped me retrieve important documents from my car while in the service bay, a He scheduled my follow-up service appointment, arranged my loaner car, helped me retrieve important documents from my car while in the service bay, and kept me updated at all times. I very much appreciate Lyn's commitment to outstanding customer service. More

by jrstover Verified Customer Verified Customer

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My service was done quickly and with no surprises. I was provided with a loaner car for the duration. I was provided with a loaner car for the duration. More

by FRAUBETH Verified Customer Verified Customer

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Exceptional Service in a Challenging Situation In early March, we purchased a used car from Crest Volvo that unfortunately experienced a major engine failure less than 800 miles later. While this was a fru March, we purchased a used car from Crest Volvo that unfortunately experienced a major engine failure less than 800 miles later. While this was a frustrating and unexpected situation, the team at Crest Volvo went above and beyond to assist us. Once the car was declared unrepairable, they worked diligently with us to ensure we found a suitable replacement. Over the course of several days, we explored multiple options and eventually settled on a car that met our needs. Throughout this process, Jeremy and Brandon, along with the entire team, were incredibly helpful, courteous, and empathetic to our predicament. Their professionalism and attentiveness turned what could have been a stressful experience into one filled with care and understanding. We truly appreciate the team’s commitment to customer satisfaction and wouldn’t hesitate to recommend Crest Volvo to anyone seeking exceptional service and dedication. More

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It was an amazing experience. Lyn and all members at the dealership were friendly, easy to work with, and efficient. Thank you for your help. Lyn and all members at the dealership were friendly, easy to work with, and efficient. Thank you for your help. More

by GAVIN.SALDANHA Verified Customer Verified Customer

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Always quick, simple, and easy. Great staff all around, from service to sales. Everyone is helpful and kind. Great staff all around, from service to sales. Everyone is helpful and kind. More

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