MATTHEW JARDINE | Page 2

This is our third BMW purchase through Niello Elk Grove. We appreciate the sales staff and their thoroughness. We appreciate the sales staff and their thoroughness. More

by SDCBWOODS Verified Customer Verified Customer

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The test drive was easy to set up, the sales rep, Matt Jardine, was easy to work with and knowledgeable. Finance process was fast and easy - really like the web based paperwork signing. Overall great ex Jardine, was easy to work with and knowledgeable. Finance process was fast and easy - really like the web based paperwork signing. Overall great experience More

by MANNYVILLA05 Verified Customer Verified Customer

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it was a good experience but when it came down to having the car delivered i had to go back and pick it up after 3 days of waiting the car delivered i had to go back and pick it up after 3 days of waiting More

by FBUENO58 Verified Customer Verified Customer

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Try to sell you additional products than car and also will sell you third party warranty claiming as BMW will sell you third party warranty claiming as BMW More

by SMARTHBEHL Verified Customer Verified Customer

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Matt helped me with my first purchase from a dealership and expedited the process. I finished the deal in the same day and expedited the process. I finished the deal in the same day More

by Han Verified Customer Verified Customer

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Good dealer! My first BMW! I was in and out in less than one hour! Finance staff was very helpful! My first BMW! I was in and out in less than one hour! Finance staff was very helpful! More

by SIMAR Verified Customer Verified Customer

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My wife and I had a phenomenal experience picking up our new car. I would highly recommend anyone who is looking to get a BMW to check out this dealership. new car. I would highly recommend anyone who is looking to get a BMW to check out this dealership. More

by AHALL5383 Verified Customer Verified Customer

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Matt made my dream car purchase come true with streamlined service and financing low rate streamlined service and financing low rate More

by SAMANTRAVOX Verified Customer Verified Customer

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Elisa was so easy to work and her customer service was outstanding! She was able to move the vehicle I was interested in from Sacramento to Elk Grove for us and ultimately made the purchase easy with no s outstanding! She was able to move the vehicle I was interested in from Sacramento to Elk Grove for us and ultimately made the purchase easy with no stress. More

by RPANELLI Verified Customer Verified Customer

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I purchased a used BMW X3 from Niello last month and have to say I am beyond disappointed in their service. During the purchasing process, I took the vehicle to be inspected by a third party. All was well as to say I am beyond disappointed in their service. During the purchasing process, I took the vehicle to be inspected by a third party. All was well aside from the brakes measuring at 3-3.5mm. I returned to Niello stating that selling a vehicle that was so close to needing new brakes was simply not good business practice and was walking the line of what is legal for used car sales in California. They assured me they would not sell a vehicle with less than 4mm, took the car, and checked it over. Still, they insisted that the third party was incorrect and the brakes were at 5mm. I decided this hiccup was not worth voiding the sales process and kept the vehicle. Unfortunately, within 3 weeks the brakes were squealing and clearly in need of replacement. I would expect slimy behavior like this from a run of the mill small dealership but not from a branded dealership. I have learned my very expensive lesson and would highly recommend against buying from this dealership. More

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