Mackenzie Albin
Mackenzie Albin at DePaula Ford

Mackenzie Albin | Page 6

BDC Manager

DePaula Ford

799 Central Ave
Albany, NY 12206

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4.8
141 Reviews

Dealership Experience

8 yrs, 8 mos

4.8

141 Reviews

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141 Reviews of Mackenzie Albin

January 04, 2023

Dealership Rating
Employee Rating

We have purchased two vehicles through them so far. We are very satisfied with them. Everyone we have dealt with there has been great and they don't mark up cars like shady dealerships. More

by nickfisherdn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Halse, Tracie Johnson , Shuhab Noory, Don't know the last name, but Nick who works at the front desk was the guy who helped set up my truck. He is fantastic.

December 20, 2022

Dealership Rating
Employee Rating

I had shopped hard for the best deal. Drove 140 miles to get it, yes it was that good. So you figure with a low price is would pretty bad experience. Boy was I surprised, great people f More

by tpicciuti
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Rosamino , Nick

December 15, 2022

Dealership Rating
Employee Rating

Great quick response time went out of their way to make sure I was taken care of. Chance was beyond exceptional and helpful More

by rwise12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Bissonette, Justin Dwyer, Chance

November 13, 2022

Dealership Rating
Employee Rating

Sales staff was more than helpful and competent , and the financing department went out of there way too assure me the best possible rate and deal for my money ! More

by goldenbuilders
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Qasim Dawood, Jon DePaula, Josh Halse , Huey Ali, Justin Dwyer

September 30, 2022

Dealership Rating
Employee Rating

Awful service false promises, no communication and multiple lies I would never recommend to anyone More

by Taylor88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jayson Newell, Allen Powell, Kara DePaula-Lynch, Jon DePaula, Jim Rosamino , Huey Ali, Ron Bissonette, Justin Dwyer, Jay Yudzevich

Sep 30, 2022

DePaula Ford responded

Hi I just saw this review come through. Was hooping for a little more info on what happened. Thank You

September 02, 2022

Dealership Rating
Employee Rating

I would like to commend Auto Tech Harold Parker for his courteous & thoroughness in handling of my services More

by JJFIORINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Glenn Cummings, Jon DePaula , Ron Bissonette

June 08, 2022

Dealership Rating
Employee Rating

DePaula are extremely professional I’ve never dealt with car dealership that treated me like family they went out of their way in every respect The employees were very courteous and very informative he More

by Samuel Crispi
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon DePaula, Jim Rosamino, Josh Halse , Justin Dwyer

Jun 09, 2022

Samuel Crispi responded

DePaula are extremely professional I’ve never dealt with a car dealership that treated me like family they went out of their way in every respect. The employees were very courteous and very informative helpful making correct decisions to make the vehicle perfectly tailored to my needs kudos to them

May 27, 2022

Dealership Rating
Employee Rating

Totally impressed with the professionalism and courteous I received during my visit for maintenance. This was my first time here at DePaula, but it will not be my last. Great outfit and great job by all inv More

by POLOGROUNDS41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Josh Halse , Justin Dwyer, Marlon Mickle, Also Zachary Mohan (Five Stars)

May 27, 2022

DePaula Ford responded

Hi. thanks for the great review. The comments made everything sounds great but the reviews came through as a 1 star. If it was all as positive as the comments would you mind changing to 5 stars please? We greatly appreciate the review! Have a great weekend

May 27, 2022

DePaula Ford responded

that's happened to us before, it always seems to be on the cell phones it doesn't go through as the 5 star sometimes it has to be re done. Thanks again for the review we appreciate it

May 27, 2022

POLOGROUNDS41 responded

Actually I put through five stars and it shows on my phone as such. Not sure what happened.

May 21, 2022

Dealership Rating
Employee Rating

DePaula Ford is the only place I will get my F150 and Mustang serviced. They value me as a customer, and are always willing to go the extra mile to accommodate me. Crystal and Justin and all the techs ar More

by PBURGDORF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jayson Newell, Lenny Farnam , Ron Bissonette, Crystal Blackman, Justin Dwyer

April 26, 2022

Dealership Rating
Employee Rating

Bought my explorer in January and the process was seamless. Jay & Shannon were great and found me the car I wanted while also keeping it within my budget. Luis was great as well with getting me set u More

by MARCUSHEPP21
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon DePaula, Tracie Johnson , Crystal Blackman, Shannon Yingling, Jay Yudzevich, Luis Blackman

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