Maggie Matir | Page 116

It was bad The reason I’m giving this rate it’s because I spend the whole day there and the return my car but nothing was done... The reason I’m giving this rate it’s because I spend the whole day there and the return my car but nothing was done... More

by aocasio71 Verified Customer Verified Customer

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Horrible Purchased my car from this dealership. Car was purchased new. Less than 3000 miles later car would not start. Called and had car towed to dealersh Purchased my car from this dealership. Car was purchased new. Less than 3000 miles later car would not start. Called and had car towed to dealership. Dealership said they would have a service rep call and confirm arrival and discuss details as the car was still under warranty. Received no call so I called and left a message as nobody was available. Saturday no call dispatcher did confirm that the car was there and I should be hearing from a service rep. Saturday no call. I called and was told service department was closed. I then told them I would be there to have my car taken to another dealer. The dispatcher told me service department would be closed however she would let the manager know as he can authorize the release. I get there and the manager said she was not informed of the matter however he would call the manager of service who was off duty at this time. (This person did not call or return calls when he was on duty) Big surprise he did not answer or return the calls made by the manager. After waiting three hours I was told I would not be able to move my car until the manager came in on Monday. Went for my car Monday at 5pm. The car had been sitting there and not even touched by service . No apologies no reasoning why things went so wrong just was given the keys so the car could be removed. Never ever will deal with these people again and plan on letting as many people as possible know. BEWARE !!!!!!!!!! More

by mary.holmes3 Verified Customer Verified Customer

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Great Service Advisors! I once again had a great service experience. My advisor was Margaret. She checked me in and let me know about how long I would be there. She kept me i I once again had a great service experience. My advisor was Margaret. She checked me in and let me know about how long I would be there. She kept me informed and came to the lounge and got me as soon as the work was complete. I have had the pleasure of dealing with Margaret, Rob, and recently Kayla. All three are top notch and go out of their way to make you feel welcome and appreciated. They don’t over sell maintanence service or steer you to services that aren’t needed. Great group of advisors! More

by James McPartland Jr Verified Customer Verified Customer

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Excellent I’ve purchased two vehicles from this dealership and I’ve done all services to my vehicle at this dealership. The professsionalism from the minute yo I’ve purchased two vehicles from this dealership and I’ve done all services to my vehicle at this dealership. The professsionalism from the minute you enter the service department to the waiting area is second to none. I’ve recommended Eastchester Chrysler Jeep Dodge Ram to friend and will continue to do so. More

by vrj929 Verified Customer Verified Customer

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Horrific! Maggie was professional and courteous. I have worked with Rolando Vargas and he is unprofessional and deceitful. He lied to me about the status of the Maggie was professional and courteous. I have worked with Rolando Vargas and he is unprofessional and deceitful. He lied to me about the status of the JEEP that I purchased. I have had to make numerous trips to the dealership to have repairs done. Initially, I was lied to several times by the service dept about the condition of my vehicle and given a horrific deal by the finance dept who conducted a bait and switch of the vehicle. I realize they have tried to clean the place up, unfortunately, I am stuck with a lemon due to lies from the previous team. So, I have nothing good to say about Eastchester. I would not recommend this place to my enemies! More

by smalloy65 Verified Customer Verified Customer

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