Malcolm Rooks
Malcolm Rooks at Casey Chevrolet

Malcolm Rooks | Page 4

Used Car Sales Manager

Casey Chevrolet

11700 Jefferson Avenue
Newport News, VA 23606

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39 Reviews
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39 Reviews

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39 Reviews of Malcolm Rooks

November 14, 2019

Dealership Rating
Employee Rating

Had the pleasure of working with Willie Goodman and Kendrick Jackson while purchasing a Malibu. Would definitely recommend there services if you’re looking for a new/used car. More

by rsmith-1974
Recommend Dealer
Yes

September 30, 2019

Dealership Rating
Employee Rating

Willie was amazing, honest and stayed with me till the end. I came in looking to trade my car for another used car due to mechanical issues. I was afraid I wouldn't be able to trade it in. Willie and D More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Willie (JR) Goodman , Damon Barron

January 21, 2019

Dealership Rating
Employee Rating

Excellent Customer Service The staff really worked well with me accommodating my needs and time. I don't live in the area. And I work pretty late hours. Shout out to Jarrel Stu More

by LClark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jarrel Sturgis

August 16, 2017

Dealership Rating
Employee Rating

Great customer service from Malcolm and Toby Great customer service overall! Pending another purchase soon! I would recommend these two to anyone that asks me about car shopping with Casey! Thank More

by Jamaika Henderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Glass , Toby Bates, Travis Battles

Aug 18, 2017

Casey Chevrolet responded

It was a pleasure working with you Jamaika! Thank you so much for taking the time to review us and congratulations on your newest addition.

April 16, 2017

Dealership Rating
Employee Rating

MAADA A+++ I came with my daughter to the Hampton Colosseum sale and Maada was very helpful, courteous, and respectful and I loved the 2012 Malibu he showed me a More

by Deborah Brown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Maada Keili

Apr 19, 2017

Casey Chevrolet responded

Thank you so much for your excellent rating and review, Deborah! We are so glad that even though you didn't end up getting your car at Casey Chevy, you had an enjoyable time working with our team! Thanks for sharing your experience with us and let us know if there's anything we can do for you in the future!

February 17, 2017

Dealership Rating
Employee Rating

Jeff has got to be the best !!!! I have been taking my cars and trucks (15 of them) to Jeff ever since he started working there.... Every time is hassle and worry free !!! They are do More

by MARK SCHILLING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Sibley , Jeffrey Amos, Scott Gregoire, Rick Milton, Stephen Pagano, Craig Politte, William Rodgers III

Feb 22, 2017

Casey Chevrolet responded

Thanks Mark! We are so happy to hear that your experience with us went so well! We strive to give our customers the best service every time they visit and your feedback helps us to do just this. Thanks again for sharing and we appreciate your continued support of our dealership. We'll be sure to pass on your compliments to Jeff and the team!

October 12, 2016

Dealership Rating
Employee Rating

Great Toby is an awesome salesperson!!! I didn't think I would walk out of there with a car that day, but Toby worked her magic, and BAM, I got my car. Sh More

by Angela Gilchrist
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Toby Bates

Oct 18, 2016

Casey Chevrolet responded

It's great to hear such a wonderful endorsement of Toby's dedication to her customers, Angela! Thank you so much for the kind words about your experience with us at Casey Chevrolet. Toby works very hard to ensure each and ever customer is treated with the kindness and respect they deserve during the buying process. To hear her and Malcolm were able to get you in the right car for you is awesome! If you need anything else at all, please let us know! Thanks and have a great day, Angela!

October 12, 2016

Dealership Rating
Employee Rating

visit Damon was awesome and very professional. He is the best sales person I have ever dealt with.Purchased several cars from him. Malcolm always makes my p More

by Greg
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Damon Barron

Oct 14, 2016

Casey Chevrolet responded

Thank you for your great feedback, Greg! We are so glad Damon and Malcolm both had a hand in making sure your most recent buying experience at our dealership left you completely satisfied. We truly appreciate your continued business, and please let us know if you need anything else. Have a wonderful day!

February 11, 2016

Dealership Rating
Employee Rating

AMAZING.. I have been adopted. I have never experienced this type of help ,loyalty and care being a professional myself and the care I have for my own clients More

by Blondie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Toby Bates, Mary Farris

Feb 11, 2016

Casey Chevrolet responded

Thank you for your review! We appreciate the feedback and plan on using it to better the experience for all of our customers. Please feel free to come back for any of your automotive needs and have a great day.

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