Manny Henshaw | Page 6

Professional as always . A little bummed that they did not have a loaner for me and I had to drive an MB utility van...? They said it would be available and I even changed m . A little bummed that they did not have a loaner for me and I had to drive an MB utility van...? They said it would be available and I even changed my date of service due to being able to have a loaner. More

by greg.stout0 Verified Customer Verified Customer

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Overbooked My car was in service for 4 hours but the service department was overbooked and they never looked at it. I had a loaner but couldn’t leave my car over My car was in service for 4 hours but the service department was overbooked and they never looked at it. I had a loaner but couldn’t leave my car overnight. Need to do a better job scheduling. It’s not a doctor’s office. Try again and hope for a better result More

by John Comas Verified Customer Verified Customer

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Excellent Joyful experience swith courteous and skillful, experienced personnel. I don't really have twenty five words right this moment, but I somehow hope thi Joyful experience swith courteous and skillful, experienced personnel. I don't really have twenty five words right this moment, but I somehow hope this will help. More

by donjuandouroux Verified Customer Verified Customer

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Did not deliver what was promised this is the 4th time the van was suppose to be washed and it was not. In every occasion we were called and told the van would be ready in about 45 mi this is the 4th time the van was suppose to be washed and it was not. In every occasion we were called and told the van would be ready in about 45 minutes from the call because it was being washed, when we arrived the van was not washed. We were then told, “oh, sorry could you bring it back later or can you wait an additional 30 minutes to have it washed”. I just don’t understand why it’s not done other than someone is lazy about doing it because it is a big van and they figure that no one is going to come back just to get a wash. Very frustrating, it would not be a big deal but it happens every time. More

by LORENZO-PENA Verified Customer Verified Customer

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Service Everyone at this dealership is excellent and goes above and beyond at their job. From Sales and service to the coffee and valet attendants. Definentl Everyone at this dealership is excellent and goes above and beyond at their job. From Sales and service to the coffee and valet attendants. Definently recommend this dealership over others in southern California and the inland empire. More

by sandraytorres Verified Customer Verified Customer

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Not satisfied First trip cost me 615$ for repair and test for evaporations caused the check engine light and month after check engine light came again and auxiliary First trip cost me 615$ for repair and test for evaporations caused the check engine light and month after check engine light came again and auxiliary battery problem what they said is that the auxiliary battery still able to charge and they charge it. When I came in to pick up the following day the auxiliary battery showing again, I ask if they can reset it but they did not.and the won’t reset it because I don’t want to pay a gas cap of 215 $. So the following day I came back and bought auxiliary battery and install it myself then I took the positive post of the battery and put it back. Now it is working fine. Because when I re start it it re set itself. What pissed me of I paid 615$ for nothing because all they did is re set it. The evaporations replacement was not done. I got cheated with 615$. I did not buy a gas cap. I used the old one I put a round seal inside the gas cap. More

by JOEZEN33730 Verified Customer Verified Customer

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Quick & efficient!!!! Had an awesome experience with my ML400 first service! Manny greeted me with a friendly “Good morning” and preceded to inform me my SUV had a pre paid Had an awesome experience with my ML400 first service! Manny greeted me with a friendly “Good morning” and preceded to inform me my SUV had a pre paid service agreement. My car was done in a quick & efficient time and I was back home in no time! More

by JYSNCHZLR Verified Customer Verified Customer

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Passenger door panel I always get an above and beyond service especially my service advisor Manny Henshaw he’s service is always top notch always updates the kind of repai I always get an above and beyond service especially my service advisor Manny Henshaw he’s service is always top notch always updates the kind of repairs that needed to be done More

by BJLUVU222 Verified Customer Verified Customer

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Better customer care than the Doctors office Jose Hernandez was great, service done on time, free ride home and back, car cleaned when picked up. No better customer service anywhere. Recommend wi Jose Hernandez was great, service done on time, free ride home and back, car cleaned when picked up. No better customer service anywhere. Recommend without reservation More

by skipbt Verified Customer Verified Customer

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Great service Car service was fantastic as was Manny’s service! Front desk was not so friendly at all but that is what get I guess! Thank you Car service was fantastic as was Manny’s service! Front desk was not so friendly at all but that is what get I guess! Thank you More

by LARRYCOUPER Verified Customer Verified Customer

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