Manolo Santos | Page 35

Excellence Ferman Mini staff and management went above and beyond to ensure all our needs were met. The sales staff came in on their day off to meet with us and Ferman Mini staff and management went above and beyond to ensure all our needs were met. The sales staff came in on their day off to meet with us and stayed way past closing time to make sure we were happy. I am a repeat customer and will be in the future. More

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2019 Oxford edition Mini Cooper It was a pleasure working with this dealership. They made everything simple for my first time buying a car. Quick and friendly with no problems or err It was a pleasure working with this dealership. They made everything simple for my first time buying a car. Quick and friendly with no problems or errors More

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Great mini and a great experience Chellcey and Manolo made leasing my new mini a breeze, and the Finance Manager, Aaron, was great. I will definitely be back to lease my next one. Chellcey and Manolo made leasing my new mini a breeze, and the Finance Manager, Aaron, was great. I will definitely be back to lease my next one. More

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Very pleasant, convenient and fast transaction Other than the fact that I love the Mini brand, Chellcey and Mr. Santos made me love Mini even more. They gave me a deal that I can realistically affo Other than the fact that I love the Mini brand, Chellcey and Mr. Santos made me love Mini even more. They gave me a deal that I can realistically afford and they are pleasant to work with. They are wonderful and trustworthy to make business with. I was in and out in no time driving my new car. Thank you guys and certainly not going to be my last buy at your dealership. More

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Amazing... EVERYTHING I brought my 2009 mini in for service... and it was in pretty rough condition. The vanos system was shot, it was leaking oil, brake pads were needing I brought my 2009 mini in for service... and it was in pretty rough condition. The vanos system was shot, it was leaking oil, brake pads were needing replacing... the works! So instead of pushing me to repair an obviously struggling car- Courtney with the service department suggested trading it in for a newer model. She didn’t have to- it’s her department to FIX them- not sell new ones. But she over heard me mention that I owed $5,000 on the car still and it was going to be $3,000 to repair it. So she directed me to Derek, who was an absolute charm. He listened to what I had to say- didn’t pressure me at all, was very welcoming and accommodating. I told him I hated the minis with the silver gas caps (worst design EVER) but I didn’t need an absolutely BRAND NEW car- as I’ve had the 2009 for 2 years and didn’t mind that it was 10 years old. So he found me THE PERFECT car- and after I fell in love with it. I was taken over to a gentleman named Joe Cleaver to flesh out the finances. He worked diligently and patiently- he even helped work out a deal that I could afford without emptying my bank! He was just as amazing as the rest of the team and I felt like I was in good hands. Never once did I feel like I was given the run-around, or promised things that weren’t delivered. Even days after coming home with my new car- they remained in touch. Asking how I enjoyed the new car- even being so kind and friendly enough to ask how much better it was than my old car! They’re so personable and wonderful. I couldn’t have dreamed of a better experience!! More

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Best Experience Ever!!!!!!! The team is Wonderful at Mini of Tampa!! I have purchased a lot of cars in the last 20 years and this has been the best experience by far for me! I am The team is Wonderful at Mini of Tampa!! I have purchased a lot of cars in the last 20 years and this has been the best experience by far for me! I am over the moon happy and will recommend them to everyone! They are very knowledgeable and are not pushy at all! I am a Ferman customer, no family member for life! We purchased our Mini with Sara and she was amazing! She is a great sales person! She listened to my needs, answered all of my questions and found the perfect car for me! She is very relatable and friendly! If you are in the market for a new vehicle I highly recommend this team. They provide you with VIP service all the way! More

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I love Ferman MINI I love my car. Great experience. Bob Annis and Mike Stanton who helped me on the phone were great. Bob was so cool and helped us tremendously. Make s I love my car. Great experience. Bob Annis and Mike Stanton who helped me on the phone were great. Bob was so cool and helped us tremendously. Make sure you ask for Bob!! Thank you Ferman Mini! Scott in finance was awesome too! More

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Simply the best Ferman Mini of Tampa Bay is the place to go for the next level of service in buying a Mini Cooper and service department. This is my second time buyin Ferman Mini of Tampa Bay is the place to go for the next level of service in buying a Mini Cooper and service department. This is my second time buying a new mini. There's just nothing better than driving a mini, fast, fun, reliable, it's icononic and practical with pazazz! Manolo Santos is a great fit as a the manager. He sold me my 1st mini 4 years ago and made sure my second buying experienceas smooth sailing also. The service is always done with a smile. It's a very welcoming environment. Feels like coming in to see friends. I love mini's for life and Ferman Mini! More

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Happy I really liked my first mini so there was no question i wanted another one! Thanks to Sara and Santos they made this painless and easy and enjoyable! I really liked my first mini so there was no question i wanted another one! Thanks to Sara and Santos they made this painless and easy and enjoyable! I cant thank them enough how much i appreciate all they did for me!!!! More

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The best car buying experience with truly honest people!!!! Like most people, we have had terrible experiences with car dealerships and salesman (literally the week before we went to another dealer and they pul Like most people, we have had terrible experiences with car dealerships and salesman (literally the week before we went to another dealer and they pulled the ole bait and switch). So when we finally decided on a mini, I dreaded what we would encounter.....the overzealous salesman and harsh managers, lies, etc. But I was pleasantly surprised!! My partner had gone in the day before and looked at some cars and met Matt Cerro, the Motoring Advisor/Salesman and said he really liked him. I went in (expecting to meet the typical salesman) and was shocked that he was everything my partner said he was!! Matt is simply amazing!! He did not do any of the typical car salesman tactics or bait and switch. He was informative and honest. Everything he promised to us he delivered. He did not pressure us at all. And it was Christmas Eve and they said they would stay as long as we needed them to (they were supposed to close at 5) which I thought was super nice and selfless. We decided on the car and was expecting the typical back and forth from the sales, general, and business managers, but they proved us wrong yet again!! They gave us an initial number and we countered (thinking this would be a long back n’ forth process) and they accepted our offer!!!! Then came the signing process with the business manager Dan McCloy. We were expecting (again) the “you need this package, you need this warranty” lectures but Dan didn’t do any of that. He was straightforward and even said “I will show you all that we offer as far as packages and warranties but I’ll be honest and recommend the ones I feel that are the most important to have”. He put it in a way that helped us see the importance of the extra add on’s versus the scare tactics most dealers like to do. They even followed up the next few days by calling and emailing to see how we and the car were doing. I could go on and on about all the good things they said and did at Ferman Mini. You usually hear what sounds like the truth and deep down you know it’s not (and in the end your gut feeling is usually correct). But the staff at Ferman Mini is a breath of fresh air!! Everything they promised, they followed through with. They have apparently learned the lesson that if you are honest with and work with the customer, they will buy from you and continue to come back....and let others know that they are a good place to buy a car from. I know it’s a long review but it doesn’t even address all the good things that happened during our buying process. I can honestly say with 100% confidence that We would recommend Ferman Mini to anyone!!!!!!! More

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