Bob Murray

Tow service was great. Cesar was great. Had my car back by noon wonderful service. I can’t talk highly enough about what a wonderful team they have at that firm in Mini dea Cesar was great. Had my car back by noon wonderful service. I can’t talk highly enough about what a wonderful team they have at that firm in Mini dealership, courteous professional, always helpful. More

by brianne.holmberg Verified Customer Verified Customer

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Everyone from sales to management to financing to genius we’re all amazing. I am so glad that I found you all the process was easy and I could tell that every single person had my best interest at heart. Th we’re all amazing. I am so glad that I found you all the process was easy and I could tell that every single person had my best interest at heart. Thank you so much to all of you!! More

by lvaldes0405 Verified Customer Verified Customer

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Management and sales were very friendly and helpful - I appreciate them respecting my time and driving from Sarasota to help with my windshield concerns and providing solution to give me peace of mind - th appreciate them respecting my time and driving from Sarasota to help with my windshield concerns and providing solution to give me peace of mind - thank you More

by sgoldsmith704 Verified Customer Verified Customer

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Always a wonderful experience. Having bought at least 6 cars over the years, I won’t be going anywhere else Having bought at least 6 cars over the years, I won’t be going anywhere else More

by tylerclscott Verified Customer Verified Customer

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The service at Ferman has been excellent for my current Mini and the two before. It feels like one big family that I am a part. Mini and the two before. It feels like one big family that I am a part. More

by Jay P. Verified Customer Verified Customer

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Warning to MINI Owners – Ferman MINI of Tampa Bay Service Department I want to warn fellow MINI enthusiasts: I recently brought my JCW to Ferman MINI of Tampa Bay for a non-working speaker, and over a week, Department I want to warn fellow MINI enthusiasts: I recently brought my JCW to Ferman MINI of Tampa Bay for a non-working speaker, and over a week, the dealership replaced the head unit twice without resolving the issue and ordered a third unit from Germany, expected in 2-3 weeks. No one in the service department thought to check something as basic as the balance/fader settings after the second replacement on the head unit was installed, which ended up solving the speaker issue. I discovered this myself after picking the car up, meaning the issue could’ve been resolved in one minute without replacing further expensive parts or wasting warranty funds. To make matters far worse, my car was returned with a large paint chip on the hood scoop and a cracked, scratched shift knob — both in perfect condition prior to service. Despite their own blurry/incomplete video footage (none showing the affected areas) and no signed intake condition report, they denied all responsibility. They also ignored repeated requests, stopped responding to emails/calls, and falsely claimed services were performed (like a complimentary wash). I’ve filed complaints with MINI USA, the Better Business Bureau, the Florida Department of Agriculture and Consumer Services, and am pursuing small claims court. If you value your MINI, photograph every inch before service and avoid this dealership’s service department if possible. I'm happy to share details and documentation if it helps others avoid similar treatment. I've shared photos on a google review and will continue on other public forums. More

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Great people friendly smiles! Every time I go in for a visit to check out what’s new, it never fails I wind up purchasing Every time I go in for a visit to check out what’s new, it never fails I wind up purchasing More

by billcomninel Verified Customer Verified Customer

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Matthew & Ferman are always phenomenal to us. That’s why we keep coming back. Thank you always to them That’s why we keep coming back. Thank you always to them More

by ginothebarbertampa Verified Customer Verified Customer

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Thanks to Tony Beltran and Courtney Devine! They helped us get a great replacement for my 2009 Mini Cooper. They were so helpful and understanding and never pressured us. It’s nice to know you They helped us get a great replacement for my 2009 Mini Cooper. They were so helpful and understanding and never pressured us. It’s nice to know you have someone you can trust and count on. More

by JEFFMYER458 Verified Customer Verified Customer

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Very friendly service. The entire mini and BMW staff were welcoming and friendly. They answered all of our questions and concerns. The entire mini and BMW staff were welcoming and friendly. They answered all of our questions and concerns. More

by dawnwilley1 Verified Customer Verified Customer

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