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Marcellis Smith

Overview Reviews (173) Inventory (301)

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Marcellis Smith

Marcellis Smith | Page 9

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

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4.8

173 Reviews

Overview Reviews (173) Inventory (301)

Dealership Experience

4 yrs, 10 mos

Industry Experience

6 yrs

4.8

173 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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173 Reviews of Marcellis Smith

February 05, 2025

Dealership Rating

Employee Rating

The Service completed earlier than promised. The service advisor was very thorough and professional in explaining recommended additional services. The service advisor was very thorough and professional in explaining recommended additional services. More

by BTOUCH62

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 11, 2025 -

Honda of the Avenues responded

Thank you for your business and we are glad to hear that our team was able to have you vehicle completed faster then the estimated time.

February 04, 2025

Dealership Rating

Employee Rating

Marcellis was very helpful and patient with me. He was very polite and informative with everything He was very polite and informative with everything More

by JOZI_KUNORA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 11, 2025 -

Honda of the Avenues responded

Thank you for your business and we are happy to hear that Marcellis made your latest visit an enjoyable one.

February 02, 2025

Dealership Rating

Employee Rating

The service department really just needs a person to solely schedule appointments for customers needs. solely schedule appointments for customers needs. More

by mandas2482

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Feb 04, 2025 -

Honda of the Avenues responded

We appreciate your business and feedback, we will pass your comments on to our service director.

January 28, 2025

Dealership Rating

Employee Rating

Made an appointment was seen right away before my appointment time the rep Marcel Smith took in my information asked a few questions suggested a few things on my vehicle and quickly got me processed. appointment time the rep Marcel Smith took in my information asked a few questions suggested a few things on my vehicle and quickly got me processed. The whole process was painless. More

by GEONEG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 29, 2025 -

Honda of the Avenues responded

We are very happy to hear that Marcellis was able to get your vehicle serviced in a timely fashion and provided you a 5-Star experience.

January 24, 2025

Dealership Rating

Employee Rating

Got my car back on the road without any other issues. The service representative was very friendly and knowledgeable. The service representative was very friendly and knowledgeable. More

by JOSHUA.MICLAT

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan Deitrick

Jan 27, 2025 -

Honda of the Avenues responded

Thank you Joshua for your business and for taking time to complete a review of your experience.

January 19, 2025

Dealership Rating

Employee Rating

Bobby is awesome he takes care of his customers, everyone is helpful, would recommend this service center. is helpful, would recommend this service center. More

by beverlyehrle

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bobby Howard

Jan 20, 2025 -

Honda of the Avenues responded

We appreciate your business Beverly and are glad to hear that Bobby was able to provide you with an awesome experience.

December 31, 2024

Dealership Rating

Employee Rating

Excellent service; everything was as expected. Waiting area was nice, clean and also enjoyed the amenities (i.e. water, snacks). Waiting area was nice, clean and also enjoyed the amenities (i.e. water, snacks). More

by vancemd

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Jan 03, 2025 -

Honda of the Avenues responded

Thank you for your business and we are glad to hear that you enjoyed the amenities and had a 5-Star experience.

December 26, 2024

Dealership Rating

Employee Rating

My advisor was informative and very knowledgeable about the process. Thanks for the help I got oil changed and vehicle maintenance done the process. Thanks for the help I got oil changed and vehicle maintenance done More

by juanforero31

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 26, 2024 -

Honda of the Avenues responded

We appreciate your business and are glad to hear that our team was able to provide you with a 5-Star experience.

December 24, 2024

Dealership Rating

Employee Rating

Marcellis was very professional , good experience in the process of the services. Good job Thank you . process of the services. Good job Thank you . More

by vhs844

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 26, 2024 -

Honda of the Avenues responded

Thank you for your business and we are gald to hear that Marcellis was able to provide you with a 5-Star service visit.

December 08, 2024

Dealership Rating

Employee Rating

The service department was able to complete my maintenance and overdue maintenance in the time needed. I use my car to work so they were able to complete everything in one day, thankfully maintenance and overdue maintenance in the time needed. I use my car to work so they were able to complete everything in one day, thankfully More

by MELISSAMAY2008

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Rory Broderick

Dec 09, 2024 -

Honda of the Avenues responded

Thank you for your business Melissa and we are glad to hear that our service department was able to have you maintenance completed in a timely fashion.

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