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Toyota of Scranton responded

Thanks again, Thank you for taking time to provide feedback on your recent buying experience. It sounds like you had an excellent buying experience at Toyota of Scranton. It is always great to hear about a dealership that provides the best customer service experience. It is clear that the team at Toyota of Scranton values their customers and is dedicated to ensuring their satisfaction. Additionally, it is impressive to hear that the management team went above and beyond to make your experience exceptional. It's always great to hear about individual team members who provided excellent service. It sounds like Corey, Mark, and Joe went out of their way to make your experience memorable. This kind of dedication to customer satisfaction is a hallmark of a top-notch dealership. Overall, it seems like you had a great experience buying from Toyota of Scranton, and I hope that you enjoy your new vehicle! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

TONYTIGER29, Congratulations on your 3rd car purchase with Ahmad through Toyota of Scranton! It's great to hear that you have always been satisfied with your experience and that any issues were quickly resolved to your satisfaction. It's clear that Ahmad and the team at Toyota of Scranton value your business and strive to provide excellent customer service. We hope that you enjoy your new vehicle and look forward to seeing you for your next purchase. Thank you for taking the time to leave a positive review on Dealer Rater! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

IRELAND5308, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you've been a loyal Toyota customer for over 20 years, and that you had a positive experience with us during your recent car purchase. Our team is dedicated to providing exceptional service to all of our customers, and we're delighted to hear that we were able to answer all of your questions and provide you with the support you needed throughout the buying process. We're also glad that you found our post-sale follow-up helpful. Thank you for your kind words, and we look forward to serving you for many more years to come. If you ever have any questions or concerns, please don't hesitate to reach out to us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

mcg2020, Thank you for taking the time to share your fantastic sales experience at our dealership! We are thrilled to hear that Marco provided you with great service and that you enjoyed your time in our waiting area and cafe. We appreciate your recommendation and are grateful that you plan to visit us again when you're in the market for another vehicle. At our dealership, we strive to provide every customer with an exceptional experience, whether it's for sales or service. We are glad that you enjoyed our waiting area and cafe, and we look forward to providing you with the same level of comfort and service when you visit us for service in the future. Thank you again for your review, and we can't wait to see you again soon! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

brakenrun, Thank you for taking time to provide feedback on your recent sales experience. We are delighted to know Richard LaRussa was accommodating and provided answers to your questions. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

EUGENE.E.NELSON, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

NICMURPH12, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We all appreciate your comments. We are delighted you enjoyed working with Brian. Thanks for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

Josephiannielli, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We all appreciate your comments. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

SYDNEY.BROOKMYER, Thank you for taking time out of your day to offer your review and comments regarding your recent sales experience. We are delighted you enjoyed working with Doug Martin and our sales team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Toyota of Scranton responded

MCCORMICK0425, Thank you for taking the time out of your day to offer feedback on your recent sales experience. We are delighted you enjoyed working with Joe, Jr and the sales team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776