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Toyota of Scranton responded

THEBESTISYETTOCOME4US, Thank you for taking the time to leave us a wonderful 5-star review! We appreciate your kind words and are thrilled to hear that you had a positive experience with our sales department at Toyota of Scranton. We take pride in our team's knowledge and commitment to providing excellent service to our customers. We're glad that you found them to be knowledgeable and respectful throughout your interactions. It's great to know that Joe has been particularly helpful and accessible, whether it's through messaging or phone calls. We're here to support you and address any questions or concerns you may have, so please don't hesitate to reach out. Thank you again for your trust and choosing Toyota of Scranton. We truly value your business and look forward to assisting you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

TAMMYRJACKSON31 Thank you for choosing Toyota of Scranton and taking the time to leave us a fantastic 5-star review! We greatly appreciate your kind words and positive feedback about your recent experience with our team. Providing exceptional service and exceeding customer expectations are our top priorities, and we are thrilled to hear that we achieved that goal during your visit. Our dedicated team members work diligently to ensure every customer receives the highest level of service and satisfaction, and we are delighted to know that they did an amazing job assisting you. Your recognition of their efforts is truly motivating and reinforces our commitment to delivering outstanding customer experiences. We are delighted that we were able to meet and even exceed your expectations. Your satisfaction means the world to us, and we are grateful for the opportunity to serve you. If there is anything else we can assist you with, please do not hesitate to reach out. We are always here to provide you with exceptional service and support. Once again, thank you for choosing Toyota of Scranton, and we look forward to serving you again in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

m_kodra, Thank you for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that Doug and Marko provided you with a quick and painless experience from start to finish. Your satisfaction is our utmost priority, and we're grateful for the opportunity to serve you. Doug and Marko are dedicated members of our sales team, and they will be thrilled to hear about your positive feedback. They consistently strive to make the car-buying process smooth and enjoyable for our customers, and it's wonderful to know that they exceeded your expectations. We truly appreciate your loyalty and the fact that you consider yourself a customer for life. It means a lot to us that you trust us with your automotive needs, and we're committed to continuing to provide you with exceptional service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out to us. We're here to ensure your continued satisfaction and to assist you with anything you may need. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you for many more years to come! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

DVALENTI0417, Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had a positive experience with our service at Toyota of Scranton. Our team takes great pride in providing timely and efficient service, and we're delighted to know that we were able to meet your expectations. It's wonderful to hear that our technician was not only knowledgeable but also courteous in handling your concerns. We strive to ensure that every customer feels valued and receives the highest level of service possible. Your feedback serves as a great encouragement to our dedicated staff, and we will be sure to pass along your kind words to the technician who assisted you. Should you have any further questions or require additional assistance in the future, please don't hesitate to reach out to us. Thank you again for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear Tammy, Thank you so much for taking the time to share your wonderful experience with Toyota Scranton. We are thrilled to hear that our team went above and beyond to ensure your car buying experience was a pleasant one. At Toyota Scranton, we strive to provide exceptional service and make every customer feel valued and satisfied. It is our utmost priority to create a seamless and enjoyable car buying journey for each individual who walks through our doors. We are delighted that our team exceeded your expectations and made your car buying process a memorable one. We truly believe in going the extra mile to assist our customers in finding the perfect vehicle that meets their needs and preferences. Your kind words are a testament to the dedication and hard work of our staff members who are committed to providing exceptional customer service. We will make sure to pass along your compliments to the entire team, as it will undoubtedly motivate them to continue delivering outstanding experiences to all our customers. Thank you again for choosing Toyota Scranton as your dealership of choice. We truly appreciate your business and look forward to serving you in the future. If you have any further questions or need assistance, please do not hesitate to reach out. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JOELJONES321, Thank you so much for taking the time to leave us such a wonderful 5-star review. We truly appreciate your feedback and are delighted to hear about your positive experience with Jax at Toyota of Scranton. We completely understand and respect your preference for messaging when it comes to exploring vehicle options. We strive to provide our customers with a hassle-free and comfortable experience, and it's great to hear that Jax was able to cater to your needs by promptly responding with the information you were seeking. We're glad to know that Jax's approach was both relaxed and pressure-free. Our team believes in creating a friendly and informative environment for all our customers, and we're thrilled that Jax exceeded your expectations by providing you with all the necessary details every step of the way. Your kind recommendation of Jax and our dealership means a lot to us. We take pride in delivering exceptional customer service, and your endorsement is a testament to our commitment. Once again, we sincerely appreciate your feedback and the opportunity to serve you. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again and providing you with the same level of exceptional service. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

PIKECOUNTYPAINT, Thank you for taking the time to leave us an excellent review! We greatly appreciate your feedback and recommendation of Scranton Toyota to your friends and family. We're thrilled to hear that your experience at our dealership was hassle-free and pressure-free. At Scranton Toyota, we strive to create a comfortable and relaxed environment for our customers, allowing them to make informed decisions at their own pace. Our team is dedicated to providing exceptional service and ensuring that our customers have a positive car-buying experience. We understand that purchasing a vehicle is an important decision, and we're honored that you chose us as your dealership of choice. Thank you once again for your kind words and for recommending Scranton Toyota. We look forward to serving you, your friends, and your family in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JSHORT2, Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that your overall experience during the sale of your vehicle was exceptional. Providing courteous and professional service is a top priority for us, and we're delighted to know that everyone you encountered at our dealership reflected these qualities. Our team takes great pride in delivering outstanding customer service, and it's fantastic to hear that we met your expectations. We believe that buying a vehicle should be a positive and enjoyable experience, and we're glad that we were able to provide that for you. Your satisfaction means the world to us, and we truly appreciate your kind words. Should you have any further questions or need any assistance in the future, please don't hesitate to reach out. We're here to help. Thank you once again for choosing our dealership, and we look forward to serving you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

R.GEIGER, Thank you so much for taking the time to share your wonderful experience with us at Toyota of Scranton! We are delighted to hear that your recent purchase was nothing short of excellent. We are especially thrilled to know that "G" Patino-Flores provided you with outstanding service. We pride ourselves on having a team of knowledgeable and friendly salespeople, and it's fantastic to hear that "G" went above and beyond to ensure your needs were met. We will be sure to pass along your kind words to him. We also appreciate your mention of Rich and Marco from our finance department. They are dedicated professionals who strive to make the financial aspect of buying a vehicle as smooth and stress-free as possible. It's great to know that they provided you with a pleasurable experience. At Toyota of Scranton, customer satisfaction is our top priority, and your positive feedback encourages us to continue delivering exceptional service. We look forward to serving you again in the future when you decide to purchase another vehicle. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing Toyota of Scranton! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

DEANRPATCHES, Thank you for your fantastic review! We're thrilled to hear that you had a great experience working with us. Our team is dedicated to providing excellent service and making the truck-buying process as smooth and painless as possible. We appreciate your kind words and look forward to serving you again in the future. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton