Marcous Morton | Page 14

CAME IN FOR SERVICE MARCOUS WAS TOP NOTCH WITH GETTING MY VEHICLE TAKEN CARE OF AND MAKING SURE I WAS OKAY THE WAITING SERVICE AREA WAS AWESOME. FIVE STAR SERVICE CFCJDR THANKS FOR MAKING MY BUYING AND SERVI VEHICLE TAKEN CARE OF AND MAKING SURE I WAS OKAY THE WAITING SERVICE AREA WAS AWESOME. FIVE STAR SERVICE CFCJDR THANKS FOR MAKING MY BUYING AND SERVICE EXPIERENCE GREAT. More

by ogeeairwill Verified Customer Verified Customer

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Great service , Jeannie and Marcous were the best , they are keepers! They go way above and beyond to make your car run perfect.Thats the reason we keep coming back. are keepers! They go way above and beyond to make your car run perfect.Thats the reason we keep coming back. More

by bcase1 Verified Customer Verified Customer

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I've had exceptional service and I find everything to be a good value and very customer focused a good value and very customer focused More

by dhsmith77 Verified Customer Verified Customer

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I brought my Pacifica to the dealership due to rust on the hood and driver-side doors. During the initial visit, I pointed out corrosion on the driver-side sliding door handle. The Service Advisor assured the hood and driver-side doors. During the initial visit, I pointed out corrosion on the driver-side sliding door handle. The Service Advisor assured me that the body shop would paint both driver-side door handles, as they were replacing both doors, so everything would look new. Additionally, I reported paint corrosion on the roof rack crossbars, and the advisor confirmed that the body shop would address this issue as well. After 9 weeks, I was informed that the van was ready for pickup. I specifically requested the Service Advisor to perform a thorough walkthrough to ensure all agreed-upon work was completed. He assured me that everything looked good. However, this was not the case. Upon driving home, I noticed that the driver-side window deflectors—originally installed on all four doors when I purchased the van—were missing. When I contacted the Service Advisor, he apologized for failing to communicate that the body shop could not salvage the window deflectors when removing the old doors. When I asked who was responsible for replacing and reinstalling them, I was told I would need to contact the dealership where I purchased the van (this advise makes 0 sense to me) or Mopar customer service for reimbursement. Aside from this past bad experience, I do want to point out that my Service Advisor, historically, has been good as far as taking me in to bring the Pacifica on last-minute notices and working with me on professional discounts. More

by alvaro5 Verified Customer Verified Customer

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Whenever I need service, I call to make an appointment and request for Marcous to be my service advisor. I have been buying and servicing cars for about 5 years now and Marcous has always been my advisor and request for Marcous to be my service advisor. I have been buying and servicing cars for about 5 years now and Marcous has always been my advisor and treats me right and gets me in and out ASAP! This past visit he got me out of there before promised. Great Job! I also like the video that the service tech takes so we can see what they are seeing. Keep up the great work!! More

by MTA1FSU Verified Customer Verified Customer

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Marcous Morton is the best. Called and he got me in the same day. Service was quick and I was back on the road with no problem. Marcous Morton is the reason I keep coming back Called and he got me in the same day. Service was quick and I was back on the road with no problem. Marcous Morton is the reason I keep coming back to this dealership More

by sergnme Verified Customer Verified Customer

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He's one of your best employees! He's very professional and always ahead of the needs of the client. Very receptive and understanding. He's very professional and always ahead of the needs of the client. Very receptive and understanding. More

by Jean Perron Verified Customer Verified Customer

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Service was fast and efficient. Marcous was communicative and easy to work with. Would come back again. Marcous was communicative and easy to work with. Would come back again. More

by dmac2 Verified Customer Verified Customer

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I like going to this dealership, it’s pretty chill. Marcous is super nice & very attentive. Marcous is super nice & very attentive. More

by yuri.garcia.ann Verified Customer Verified Customer

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Marcous did a great job keeping me informed. The video inspection is a nice touch as well. Quick and easy. Thank you. The video inspection is a nice touch as well. Quick and easy. Thank you. More

by ljchiddi Verified Customer Verified Customer

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