Marcous Morton | Page 6

3 times and issue is not resolved with the transmission. Now it is ticking again like last time the day I brought it home. I appreciate the rental but why do the mechanics not drive the car to test befor Now it is ticking again like last time the day I brought it home. I appreciate the rental but why do the mechanics not drive the car to test before sending home. And it was in for 20 days total in the last 3 months. So disappointed about this jeep and the service of the jeep. I keep taking off work and losing time to come back and forth to the dealer. More

by mallaleyjj Verified Customer Verified Customer

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Communication is an overarching problem at this location. There’s an over reliance on an automated system that is, at best, too buggy to be trusted. I’m also beyond irritated that the service department see There’s an over reliance on an automated system that is, at best, too buggy to be trusted. I’m also beyond irritated that the service department seems to think it is ok to take someone’s car and ignore it for two days because no one is checking on parts or asking if one repair can be delayed. The department seems to think it is “no big deal” to be without a car while they dither around. A repair where we had an appointment to come in should not take three days. That being said, we are still waiting on a part that is “on order” but won’t be here until next month. I have very little faith the arrival of the part will be communicated. We only come here because the service department at Greenway is much worse. More

by debmirek Verified Customer Verified Customer

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I had to call probably 10 times to find out the time frame for my car, Marcus the representative was horrible answering the phone or calling back, the service manager was also horrible answering or call frame for my car, Marcus the representative was horrible answering the phone or calling back, the service manager was also horrible answering or calling back More

by Jamil Swaid Verified Customer Verified Customer

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I am very satisfied with the customer service - Marcous Morton is my advisor and he is very helpful and knowledgeable. Morton is my advisor and he is very helpful and knowledgeable. More

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Every time I need something, I talk to Marcous and he is always ready and willing to help. always ready and willing to help. More

by LUBA20042804 Verified Customer Verified Customer

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No comment on dealership side of it (sales) but the service department they sure do care about the customers needs even though the process sometimes can take longer than usual to find the problem. At l service department they sure do care about the customers needs even though the process sometimes can take longer than usual to find the problem. At least my advisor. Marcous hasn’t failed me yet. He has been my advisor.for the past two years and I wouldn’t change him as long as he still works for them More

by h.patino27 Verified Customer Verified Customer

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The best dealer and Jeannie Seville is the best advisor anybody could ever ask for to help to get your car fix, she’s so respectful and very helpful and I thank god for having her there to be the best and anybody could ever ask for to help to get your car fix, she’s so respectful and very helpful and I thank god for having her there to be the best and even though she’s always busy but always find time to help others More

by makelelemj Verified Customer Verified Customer

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Thank you Marcous. Had to get my daughter’s Jeep serviced before she goes back to college. Stopped in without an appointment and was in and out with quality service. Th Had to get my daughter’s Jeep serviced before she goes back to college. Stopped in without an appointment and was in and out with quality service. Thanks again. More

by mpagano Verified Customer Verified Customer

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I brought my Jeep in for three things, to calibrate the speedometer, repair the rear driver’s side taillight, and check the clutch. I was told they needed the car overnight and they kindly provided me an U speedometer, repair the rear driver’s side taillight, and check the clutch. I was told they needed the car overnight and they kindly provided me an Uber to take me home. Later in the day I received a text and an email with a video telling me that I needed an air filter, front brakes, a brake flush, new spark plugs, and that my oil pan was leaking, and that the differentials and transfer case needed servicing. I was told the speedometer was calibrated and that there was nothing wrong with the taillight. Finally that I did need a new clutch which was going to cost approximately 3200$. I won’t bore you with the prices of all the other “needed” services. As my Jeep is worth about 5500$ and they were suggesting 5000$ of repairs I needed to think about it. I told Marcus I would call him in the morning. I had remembered that they had fixed the oil pan already for me two years ago so Marcous offered to replace the gasket for just the cost of the part which was very fair. I asked him to go ahead and do that while I considered the rest of the items. I pulled out all my records for the jeep and found that other than the air filter and the clutch I had done all the other items in the last two years. Granted it was not at the dealer so they didn’t have a record of it but they never looked to see if these things needed to be done. They just suggested them based on the mileage of the jeep. If I hadn’t thought to check on my own I would have assumed I did need them since they were recommended. I called the next morning to see if these things Jeep was ready for the items I did approve but was told that nothing had been done and since Marcous was off that no one could confirm the price he gave me and that nothing work would be done. I left a message for the service manager to call me, who did sometime after lunch. He honored what Marcous had told me and the Jeep was repaired. I spent 37$ taking an Uber to the dealer to pick up the Jeep only to find the taillight was in fact not working. I had to argue with them to get someone to look at it on the spot as they wanted to keep the car overnight again as it was already 4pm. Eventually someone looked at it and said because it was an aftermarket light they couldn’t do anything about it. I paid for my oil pan gasket and left. I have an appointment at a local transmission shop to replace my clutch for 1200$ More

by brianjaymiller Verified Customer Verified Customer

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I had lost all faith in this dealership. When I called for service related to an auto start/stop malfunction, Marcous Morton answered and informed me the repair would be completed under warr When I called for service related to an auto start/stop malfunction, Marcous Morton answered and informed me the repair would be completed under warranty. He was professional and polite. On the day of service Marcous’ professionalism continued. It was a pleasure dealing with him. Based on other issues with the car, I may be in the market for a new car. I wasn’t going to consider another purchase with this dealership until my encounter with Marcous. He sets the standard for what customer service should look like. Thank you Marcous. More

by kimberbuzz73 Verified Customer Verified Customer

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