Marcus Atkins | Page 63

Fantastic Mr. Eddie Washington was amazing. I was looking for a preowned and someone lead me to a new ☝️ I left feeling very satisfied and he also assisted me Mr. Eddie Washington was amazing. I was looking for a preowned and someone lead me to a new ☝️ I left feeling very satisfied and he also assisted me with setting up the Bluetooth. Also, all questions that I had he was there to answer. Job well done.👍🏽 More

by DELAHOU Verified Customer Verified Customer

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Excellent sales experience Everyone I dealt with at this dealership was helpful, professional and accommodating in my needs. The front desk team, sales team and finance manager Everyone I dealt with at this dealership was helpful, professional and accommodating in my needs. The front desk team, sales team and finance manager were helpful and informative. This is my 4th purchase at this dealership and they have all been excellent. I would recommend anyone to experience their sales and service teams. More

by clambright Verified Customer Verified Customer

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Expedited help and emotional support Having a unique complicated personal situation , These men Barry Bartel, Chase Mock and Marcus Adkins Were supportive, helpful and found what Having a unique complicated personal situation , These men Barry Bartel, Chase Mock and Marcus Adkins Were supportive, helpful and found what I needed in a relatively short time frame! Helped me find affordable car I liked, and worked to get me through the financing process , my fears and all the while being given emotional support! Thank you ! Carol Jarrell More

by CJRN4GOD Verified Customer Verified Customer

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Purchase experience One problem unresolved until now and hope to get it done soon, very disappointed at the outcome of issue. Honesty is all for me and not finding that w One problem unresolved until now and hope to get it done soon, very disappointed at the outcome of issue. Honesty is all for me and not finding that with an issue and contacting the used sales manager and not getting a response the same day is really leaving a bad taste in my mouth about the dealer and whole experience. More

by JVARGASRICHARDS Verified Customer Verified Customer

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Good experience. Customer friendly. Nick Makrakis worked very hard to get the vehicle I wanted in a timely manner. Not pushy but kept me informed. Professional and knowledgeable. This Nick Makrakis worked very hard to get the vehicle I wanted in a timely manner. Not pushy but kept me informed. Professional and knowledgeable. This is the second vehicle I have purchased from this dealership. More

by SMORGAN3 Verified Customer Verified Customer

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Sale of Used Lexus RX w/Trade-In Salesman took the time to listen to our needs basis our feedback before, during and after our initial "test drive" of the RX we were initially interes Salesman took the time to listen to our needs basis our feedback before, during and after our initial "test drive" of the RX we were initially interested in buying. Basis our feedback he was able to direct us to an RX model that had the features my wife and I were looking for. He kept us abreast of the status of each step in the purchase, (trade-in) process. The Financial transaction paperwork went smoothly as the Finance Manager took the time to explain the process in dealing with my financial institution as needed to complete the purchase transaction, as well as explaining each section of the "add on" service/maintenance options available to us post acquisition. More

by LECARNEY Verified Customer Verified Customer

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2008 RX 350 Beautiful dealership, fantastic greeting from receptionist. Salesman, Rex Bomar, very friendly, did his job selling the vehicle. I test drove the car Beautiful dealership, fantastic greeting from receptionist. Salesman, Rex Bomar, very friendly, did his job selling the vehicle. I test drove the car around the dealership, seemed good (But I should have taken a freeway drive above 65mph). Rex told me it needed tires, so he offered a discount off the $12,900 + TTL asking price. I asked Rex if Northside Lexus service department had checked out the car, Rex replied "no, they didn't have time & generally don't send used cars through service unless they are being certified". He said the vehicle was in great condition & he had driven it. Unfortunately as I drove home, I found out the car was definitely not road worthy above 65mph on the freeway. It was an awful struggle getting the RX 350 home, steering wheel vibration was terrible. Decided to take it right away to Discount Tire, paid $900 for new tires, then took the vehicle to my mechanic to check a squeeling sound from the engine bay, only to find out it needed an new idler arm, new belt tensioner, new belt and new alternator, paid over $1400 more. Ended up 3 full days without the vehicle!!! Paid top dollar for this 2008 RX 350 with 75,300 miles which was $11,500 + TTL, over what NADA shows as clean retail of $11,350 - Then add the $2,300 out of my pocket for necessary tires & repairs, I ended up paying almost $14,000 + TTL. I think Northside Lexus should have checked out the vehicle to make sure it was road worthy before selling it & they should have serviced the car to make sure there were no problems!!! At the end of the day, I don't feel like I got a great deal, actually, not even a good deal!!! More

by Sean Verified Customer Verified Customer

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Great experience Eric made buying my new rx350 a very positive experience Thanks. I would definitely recommend them to my friends. Thanks Northside for your exce Eric made buying my new rx350 a very positive experience Thanks. I would definitely recommend them to my friends. Thanks Northside for your exceptional product and service. More

by MELNDAVEROSS Verified Customer Verified Customer

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Wonderful dealership experience This dealership is the 4th closest Lexus dealership and we keep going back Because we continue to have a great experience each time we return. Great This dealership is the 4th closest Lexus dealership and we keep going back Because we continue to have a great experience each time we return. Great People, great selection, beautiful showroom, the whole package! More

by MRMWAM81 Verified Customer Verified Customer

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Beautiful building good prices I found the car online and drove 3 hours to get it with an appointment. The car was not ready when we got there. It needed more detailing and inspec I found the car online and drove 3 hours to get it with an appointment. The car was not ready when we got there. It needed more detailing and inspection. I thought that was odd because they knew I was coming for almost a full week a head of time. We didn’t negotiate the price, because it was listed very responsible. However, the finance guy was short and we could tell he was irritated. Our credit score is excellent and I knew they could offer in house finance at a lower rate. I had shopped at other Lexus dealerships and they told me. At the end we were waiting for one more bank to come back with the rate and he seemed to think it wouldn’t be better and we should just go a head and settle for the 3.8 something. We told him we needed to go talk in private and he called back with a 3.33. I wanted a 2.9 but at this point I just wanted to get out of there. We arrived around 10:15 pm and didn’t get out of there until almost 4pm! We bought a Certified 2019 ES hybrid. Our salesman Larry was nice and seemed like a honest man: More

by serena_rose10 Verified Customer Verified Customer

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