Marcus Carnes

Frank was amazing! Very informative and Great energy. Best salesman experience throughout my new car journey. Very informative and Great energy. Best salesman experience throughout my new car journey. More

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In the last several months trying to buy a used car has felt like we were running a very confusing obstacle course. After a long search that left us disappointed, discouraged, and incredibly dismayed at th felt like we were running a very confusing obstacle course. After a long search that left us disappointed, discouraged, and incredibly dismayed at the practices at other dealerships, we finally landed at City Volkswagen of Evanston — and it was a breath of fresh air. From the very first phone call with Marcus, we noticed the difference. By the time we walked into the dealership, that impression was only confirmed. Marcus, along with Narcis and Alex, completely changed our experience. They were upfront, transparent, and professional in every interaction. No hard sell. No pressure tactics. No surprise fees. Just honest people who went out of their way to help us get exactly what we needed. The difference was night and day. After weeks of running into the worst of dealership practices elsewhere, we found a team that truly works with integrity, professionalism, and excellence. We only wish we had started with them! We’ve already recommended them to friends and will keep doing so. A huge thank you to Marcus, Narcis, Alex at the City Volkswagen of Evanston team. You’re standouts in the industry, and you made all the difference for us. We can't thank you enough. More

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I had such a great experience at City VW of Evanston! From the very beginning, Haley, Marcus, Chas, Alex & the entire team were so accommodating and made the whole process of buying a car seamless for me From the very beginning, Haley, Marcus, Chas, Alex & the entire team were so accommodating and made the whole process of buying a car seamless for me and my household. Everyone was attentive, kind, and went above and beyond to help! I especially want to highlight Chas, he was absolutely outstanding. He was patient, knowledgeable, and genuinely cared about making sure I felt comfortable and confident every step of the way. What can often be a stressful process felt easy, transparent, and even enjoyable thanks to his professionalism and support. I truly love my new Tiguan and would highly recommend City VW of Evanston to anyone looking for a new vehicle. Thank you again to Chas and the whole team for making this such a positive and memorable experience! More

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Great experience here working with Marcus and Mario. Truly an easy process from start to finish Truly an easy process from start to finish More

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brought my daughter here for her first car and she had a GREAT experience. They are straight forward and will help you get into a car that fits you. Please come here for your next car buying experience. See GREAT experience. They are straight forward and will help you get into a car that fits you. Please come here for your next car buying experience. See Char or Marcus. Good looking out guys!!!! More

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We recently visited City Volkswagon of Evanston from 3 hours away to look at (and ultimately purchase) a specific vehicle. This was the best experience we've had purchasing a used vehicle. We worked with hours away to look at (and ultimately purchase) a specific vehicle. This was the best experience we've had purchasing a used vehicle. We worked with Mario and he was transparent, direct, and not "salesman-y." I really appreciated his demeanor and posture in negotiating. Really nice and genuine guy. More

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Best way to close out a lease for a car you love. ...buy it! Love my Tiguan. Leased it from and now bought it from City Volkswagen of Evanston. Incredible customer service in every aspect of sales, ...buy it! Love my Tiguan. Leased it from and now bought it from City Volkswagen of Evanston. Incredible customer service in every aspect of sales, vehicle service, and careful explanations of all finance and warranty options. Kudos to Ian (sales) and Alex (finance), Bill and Jason (service) and special recognition to Marcus (Sales Manager) and Anthony (and JP - co-owners) for operating a totally modern, customer focused car dealership! More

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We visited City Volkswagen of Evanston on Thursday, June 19th to test drive a used Volkswagen Atlas. Narcis took care of us that day. The test drive went great, and while impressed with the Atlas, it did no 19th to test drive a used Volkswagen Atlas. Narcis took care of us that day. The test drive went great, and while impressed with the Atlas, it did not have all the features that we wanted. Narcis suggested, a used Tiguan, competitively priced and loaded with features, so we took that for a spin, eventually purchasing that car. Throughout our visit there was never any rush or pressure to purchase, in fact we left the dealership to test drive another car only to return for the Tiguan. The lone issue we had with the purchase was that there was only one key FOB. Narcis told me that he could see what he could do about getting an extra one. He reached out to VW and they said that the car was turned in with only one key, but he spoke with his management and secured an additional one at no charge. Our experience with Narcis and City Volkswagen of Evanston, as well as the follow-up afterwards, has been stellar. We will certainly look here again should we be in the market for another vehicle! More

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I’ve purchased many vehicles over my lifetime and my recent 2025 Tiguan purchase was the best one I’ve ever had thanks to Brendan Cowhey and the other staff at City Volkswagen of Evanston. I’m grateful recent 2025 Tiguan purchase was the best one I’ve ever had thanks to Brendan Cowhey and the other staff at City Volkswagen of Evanston. I’m grateful I had Brendan as my sales consultant because he made the whole experience smooth and stress free, with no pressure. During the time I spent with him, I found him to be highly knowledgeable of the product, trustworthy and a genuinely caring individual. He had a great sense of humor too! So if you’re in the market for a new vehicle, I highly recommend working with Brendan! He’s the best! More

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This is my second car purchased from City VW of Evanston, and it will be where I will purchase every other VW in the future. I’m in a not so fun financial situation and they worked to the ends of the earth t and it will be where I will purchase every other VW in the future. I’m in a not so fun financial situation and they worked to the ends of the earth to get me a great deal that fit my budget. Every single person I dealt with was #smashmouthstatus. Everyone was warm and friendly, and I didn’t feel intimidated at all going in there. Frank, my salesman was efficient and made sure all my questions were answered. He followed-up with me in a timely manner and always let me know he was there with any questions during the purchase experience, but also post purchase Marcus and Enrique went above and beyond working with VW credit and I’m truly thankful for how they were able to work their magic. The process took about a week, but it felt like a day with how great they were with their communication and follow-ups. Finally Alex made signing the contracts easy breezy beautiful contracts signed and I was in and out in 30. Highly recommend if you’re looking into a VW, which also highly recommend, head to City VW of Evanston. More

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