Marcus Procter
Marcus Procter at Five Star Subaru of Grapevine
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Marcus Procter | Page 3

Service Director

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.8
74 Reviews
4.8

74 Reviews

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74 Reviews of Marcus Procter

April 07, 2022

Dealership Rating
Employee Rating

Staff was pleasant and professional as well as quick & efficient .dealership was clean & organized. Waiting area was clean & well supplied but very cold More

by Jeannette Hamilton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 08, 2022

Five Star Subaru of Grapevine responded

Hello Jeannette, Thank you for choosing Five Star Subaru for your vehicle needs. We really appreciate the endorsement of so many of our staff. We want to hear from you any time you have vehicle concerns at 817-438-1700. Your driving comfort is our priority. Thanks again for sharing your feedback. Best Regards, Marcus Procter, Service Director

April 05, 2022

Dealership Rating
Employee Rating

Five Star Subaru is all about customer service and customer satisfaction. I cannot recommend them higher! From sales to service, they are top notch in every way! More

by reneestandley1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 06, 2022

Five Star Subaru of Grapevine responded

Reneestandley1, Customer satisfaction is definitely a priority at Five Star Subaru. Thank you for recognizing our service staff. We look forward to seeing you and your Subaru again. Let us know when to expect you at 817-438-1700. Best Regards, Marcus Procter, Service Director

April 05, 2022

Dealership Rating
Employee Rating

Definitely not a 5 star dealership! Told me they couldn’t put the radiator on because there’s no space, took it to caliber 20 minutes after and they were able to put in less than 2 minu More

by Marko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

April 02, 2022

Dealership Rating
Employee Rating

Very pleased with the professional service and the courteous treatment the staff provided. They took time to explain all they things they did and what to do for my next service time. More

by rollerposter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jon Zablosky

Apr 03, 2022

Five Star Subaru of Grapevine responded

Hello rollerposter, You are a valued Five Star Subaru customer. Thank you for rating your service experience and please let Jon or me know when we will see you again. Reach us any time you have vehicle concerns at 817-438-1700. We appreciate you! Best Regards, Marcus Procter, Service Director

March 26, 2022

Dealership Rating
Employee Rating

The folks at Five Star Subaru go above and beyond the call of duty each and every time! More

by Thoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jon Zablosky , Sean Roberts

Mar 26, 2022

Thoo responded

Great dealership and great employees.

March 05, 2022

Dealership Rating
Employee Rating

Sean was incredibly helpful and professional. I have never had anything other than outstanding experiences with the service department at Five Star Subaru in Grapevine. It’s the only place I trus More

by Happy Camper
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Sean Roberts

Mar 06, 2022

Five Star Subaru of Grapevine responded

Thank you Happy Camper! Your continued business at the Five Star Subaru service department is very much appreciated. Sean always focuses on customer satisfaction and he and our techs look forward to continuing to help you care for your Subaru. Reach us again at 817-438-1700. Best Regards, Marcus Procter, Service Director

February 19, 2022

Dealership Rating
Employee Rating

Communication and friendly service set this dealership apart from all the others. I would not trust my vehicle repairs to anyone else. More

by diane.versocki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian , Shawn Robrerts

Feb 20, 2022

Five Star Subaru of Grapevine responded

Hello Diane, Thanks for recognizing the Five Star Subaru service team. Communication is key and we want to continue sharing our knowledge. When you have vehicle care questions, we are here for you at 817-438-1700. You are a valued customer and we want you knowledgeable about your ride. Take Care, Marcus Procter, Service Director

February 11, 2022

Dealership Rating
Employee Rating

A major problem, once the manager was notified, was quickly and completely addressed. I am so impressed with the commitment to service by the service manager. Thank you 5 Star Subaru for identifying th More

by David.williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 14, 2022

Five Star Subaru of Grapevine responded

Thank you, David, for taking the time to rate your Five Star Subaru service visit. I, along with my team, appreciate the opportunity to help with your vehicle care. We look forward to welcoming you back. Please let us know when you need our automotive knowledge at 817-438-1700. Best Regards, Marcus Procter, Service Director

February 09, 2022

Dealership Rating
Employee Rating

Always professional courteous and the amenities second to none And the parts and service department know what they’re talking about and they know how to help More

by Subby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 10, 2022

Five Star Subaru of Grapevine responded

Hello Subby! It is always great to hear from our Five Star Subaru guests. Thank you for recognizing so many of our staff members and your service experience. We look forward to continuing to help you care for your car. Reach us anytime at 817-438-1700. Best Regards, Marcus Procter, Service Director

February 07, 2022

Dealership Rating
Employee Rating

Great service always professional and on time. Would not take my car any where else. More

by Debrajoanne63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor

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