Marcus Procter
Marcus Procter at Five Star Subaru of Grapevine

Marcus Procter | Page 3

Service Director

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

Contact Me
not yet
rated
76 Reviews
not yet
rated

76 Reviews

Write a Review

76 Reviews of Marcus Procter

May 06, 2022

Dealership Rating
Employee Rating

Excellent courteous, prompt service. Would highly recommend for sales professionalism, service department efficiency, comfortable waiting room. Was in and out in less time than expecte More

by Wv3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 07, 2022

Five Star Subaru of Grapevine responded

Thank you, Wv3, for choosing Five Star Subaru for your vehicle care. Our service team welcomes the opportunity to address all of your maintenance and repair questions at 817-438-1700. You are a valued customer and friend of the dealership. Sincerely, Marcus Procter, Service Director

April 21, 2022

Dealership Rating
Employee Rating

Best Subaru dealership in the US. We just leased our 2022 Forester from them and this is now our 3rd Subaru all from 5 Star Subaru. Our sales person, Nick Eyster, always takes care More

by RABUNTING
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, Nick Eyster, Kenny Wilder , Jeff Davis

Apr 22, 2022

Five Star Subaru of Grapevine responded

Hello RABUNTING, Congratulations on your lease at Five Star Subaru. Our staff wants to help you fully enjoy your new Forester. Stop by or give us a call at 817-438-1700 to review its technology or care schedule at any time. Customer care continues! Thank you, Doug Laymon, Sales Manager

April 07, 2022

Dealership Rating
Employee Rating

Staff was pleasant and professional as well as quick & efficient .dealership was clean & organized. Waiting area was clean & well supplied but very cold More

by Jeannette Hamilton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 08, 2022

Five Star Subaru of Grapevine responded

Hello Jeannette, Thank you for choosing Five Star Subaru for your vehicle needs. We really appreciate the endorsement of so many of our staff. We want to hear from you any time you have vehicle concerns at 817-438-1700. Your driving comfort is our priority. Thanks again for sharing your feedback. Best Regards, Marcus Procter, Service Director

April 06, 2022

Dealership Rating
Employee Rating

Definitely not a 5 star dealership! Told me they couldn’t put the radiator on because there’s no space, took it to caliber 20 minutes after and they were able to put in less than 2 minu More

by Marko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

April 05, 2022

Dealership Rating
Employee Rating

Five Star Subaru is all about customer service and customer satisfaction. I cannot recommend them higher! From sales to service, they are top notch in every way! More

by reneestandley1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 06, 2022

Five Star Subaru of Grapevine responded

Reneestandley1, Customer satisfaction is definitely a priority at Five Star Subaru. Thank you for recognizing our service staff. We look forward to seeing you and your Subaru again. Let us know when to expect you at 817-438-1700. Best Regards, Marcus Procter, Service Director

April 02, 2022

Dealership Rating
Employee Rating

Very pleased with the professional service and the courteous treatment the staff provided. They took time to explain all they things they did and what to do for my next service time. More

by rollerposter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon Zablosky

Apr 03, 2022

Five Star Subaru of Grapevine responded

Hello rollerposter, You are a valued Five Star Subaru customer. Thank you for rating your service experience and please let Jon or me know when we will see you again. Reach us any time you have vehicle concerns at 817-438-1700. We appreciate you! Best Regards, Marcus Procter, Service Director

March 26, 2022

Dealership Rating
Employee Rating

The folks at Five Star Subaru go above and beyond the call of duty each and every time! More

by Thoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jon Zablosky , Sean Roberts

Mar 26, 2022

Thoo responded

Great dealership and great employees.

March 05, 2022

Dealership Rating
Employee Rating

Sean was incredibly helpful and professional. I have never had anything other than outstanding experiences with the service department at Five Star Subaru in Grapevine. It’s the only place I trus More

by Happy Camper
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Sean Roberts

Mar 06, 2022

Five Star Subaru of Grapevine responded

Thank you Happy Camper! Your continued business at the Five Star Subaru service department is very much appreciated. Sean always focuses on customer satisfaction and he and our techs look forward to continuing to help you care for your Subaru. Reach us again at 817-438-1700. Best Regards, Marcus Procter, Service Director

February 19, 2022

Dealership Rating
Employee Rating

Communication and friendly service set this dealership apart from all the others. I would not trust my vehicle repairs to anyone else. More

by diane.versocki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Ohanesian , Shawn Robrerts

Feb 20, 2022

Five Star Subaru of Grapevine responded

Hello Diane, Thanks for recognizing the Five Star Subaru service team. Communication is key and we want to continue sharing our knowledge. When you have vehicle care questions, we are here for you at 817-438-1700. You are a valued customer and we want you knowledgeable about your ride. Take Care, Marcus Procter, Service Director

February 12, 2022

Dealership Rating
Employee Rating

A major problem, once the manager was notified, was quickly and completely addressed. I am so impressed with the commitment to service by the service manager. Thank you 5 Star Subaru for identifying th More

by David.williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 14, 2022

Five Star Subaru of Grapevine responded

Thank you, David, for taking the time to rate your Five Star Subaru service visit. I, along with my team, appreciate the opportunity to help with your vehicle care. We look forward to welcoming you back. Please let us know when you need our automotive knowledge at 817-438-1700. Best Regards, Marcus Procter, Service Director

3
...

Dealership Inventory (387 Vehicles)

new 2026 Subaru Crosstrek car, priced at $28,669
2026 Subaru Crosstrek
new
Crystal Black Silica exterior
CVT
All-wheel Drive
2026 Subaru Ascent
new
Sapphire Blue Pearl exterior
CVT
All-wheel Drive
new 2026 Subaru Ascent car, priced at $40,844
2026 Subaru Ascent
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2026 Subaru Forester car, priced at $37,294
2026 Subaru Forester
new
Ice Silver Metallic exterior
CVT
All-wheel Drive
new 2026 Subaru Crosstrek car, priced at $30,816
2026 Subaru Crosstrek
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive
new 2026 Subaru Crosstrek car, priced at $33,107
2026 Subaru Crosstrek
new
Magnetite Gray Metallic exterior
CVT
All-wheel Drive