Marcus Procter
Marcus Procter at Five Star Subaru of Grapevine
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Marcus Procter | Page 4

Service Director

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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4.8
74 Reviews
4.8

74 Reviews

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74 Reviews of Marcus Procter

December 19, 2021

Dealership Rating
Employee Rating

Easy to deal with. Informative. Great at problem or understanding resolution. Excited about my new car. Wilderness package is great. More

by ABOW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 20, 2021

Five Star Subaru of Grapevine responded

Congratulations, ABOW, on owning a new Wilderness package! It will be great to hear about your travels next time you visit Five Star Subaru. Let us know how we can share our advice again at 817-438-1700. Thanks for shopping with us! Happy Holidays, Doug Laymon, Sales Manager

December 15, 2021

Dealership Rating
Employee Rating

Grapevine Subaru has the best service department. I am always greeted right away and they perform my services thoroughly. They are always friendly. More

by Nugrammi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Dec 16, 2021

Five Star Subaru of Grapevine responded

Thank you, Nugrammi, for crediting several of the Five Star Subaru staff for their efforts during your service visit. Customer care is a priority and we welcome questions between visits at 817-438-1700. We look forward to seeing you in 2022! Happy Holidays, Marcus Procter, Service Director

December 02, 2021

Dealership Rating
Employee Rating

I high recommend Five Star Subaru in Grapevine. They are efficient, friendly, honest, professional and a pleasure to work with. I highly recommend Mitchel Hunter (internet sales) and Mike in Service. This More

by Rommel3295
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 03, 2021

Five Star Subaru of Grapevine responded

Hello Rommel3295! Congratulations on your new Outback Touring! Our goal is to make certain you always love your Subaru. Mitchell, Mike, and all of us are here to share our advice. Stop by or give us a call at 817-438-1700. Thank you and Happy Holidays, Doug Laymon, Sales Manager

November 19, 2021

Dealership Rating
Employee Rating

Consistently delivered what they have promised. We couldn't get an appointment schedule online for when we need our oil change so decided to just visit the dealership and see if they can fit us in. More

by MyTribeca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 20, 2021

Five Star Subaru of Grapevine responded

Thank you, MyTribeca! We really appreciate the opportunity to be your service center. Please stop by Five Star Subaru or give us a call at 817-438-1700. We will continue to do our best to accommodate you. Safe travels this holiday season. Best Regards, Marcus Procter, Service Director

November 18, 2021

Dealership Rating
Employee Rating

For the past 3+ years from sales to service every visit has been an outstanding experience. Bought 2 cars (new and trade-up) over the past 3 years and couldn't be more content thanks to Taylor Greene, an e More

by SIMONE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 19, 2021

Five Star Subaru of Grapevine responded

Hello SIMONE, Thank you for your loyalty to Five Star Subaru. We really appreciate your trust in our staff and services. Call us any time we can answer your vehicle questions at 817-438-1700. Sincerely, Doug Laymon, Sales Manager

October 30, 2021

Dealership Rating
Employee Rating

Came in for an oil change. Got My Vehicle in right Came in for an oil change. Got My Vehicle in right away. Even washed it came out and told me everything that the vehicle may need in the future. Ve More

by cooper75067
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Tony Hooman, David Cheney, Dyson Ellis, Jon Zablosky , Anthony Pipkin

Oct 31, 2021

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for rating your Five Star Subaru service visit! We appreciate the chance to help with your vehicle care and welcome all of your questions at 817-438-1700. Best Regards, Marcus Procter, Service Director

September 17, 2021

Dealership Rating
Employee Rating

I was very pleased with the sales team and also the service team. Very professional. More

by Genemiller54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dyson Ellis

Sep 18, 2021

Five Star Subaru of Grapevine responded

Thank you, Genemiller54, for your loyalty to Five Star Subaru. Your endorsement of both our sales and service departments is greatly appreciated. Whenever you need our advice, we want to hear from you at 817-438-1700. Safe travels and please stay in touch. Take Care, Doug Laymon, Sales Manager

August 02, 2021

Dealership Rating
Employee Rating

Service provided was excellent.Both in service and Service provided was excellent. Both in service and maintenance. Very clean environment and helpful people. I proud to be a three Subaru car Family More

by martinkingtexas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 03, 2021

Five Star Subaru of Grapevine responded

Martinkingtexas, We are thrilled to have you as a part of our Five Star Subaru family! It is important you feel comfortable every time you visit. Call us again at 817-438-1700. We look forward to seeing you. Thank you, Marcus Procter, Service Director

July 24, 2021

Dealership Rating
Employee Rating

We were traveling through and had an issue with our car. The dealership was able to get us in last minute, fix our issue, and even washed and vacuumed it! You do kit find dealerships that are willing to do More

by Kenny Watkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Johnnie Taylor, Dyson Ellis, Mike Ohanesian, Jon Zablosky , Michael Dinh, Trina McLean, Ryen Ruybal, Brian Swarver

Jul 25, 2021

Five Star Subaru of Grapevine responded

Hello Kenny, We hope you were able to continue your travels with peace of mind. Thank you for stopping by Five Star Subaru and if we can help further, reach us at 817-438-1700. Take Care, Marcus Procter, Service Director

July 17, 2021

Dealership Rating
Employee Rating

Sean Roberts was absolutely wonderful and welcoming! Definitely coming back to this location! Everyone was very through on our work and exterior. We even got a free car wash! More

by Amandamorse2289
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sean Roberts, Johnnie Taylor, Dyson Ellis, Mike Ohanesian, Jon Zablosky , Michael Dinh, Trina McLean, Ryen Ruybal, Brian Swarver

Jul 18, 2021

Five Star Subaru of Grapevine responded

Amandamorse2289, We are so pleased to receive your endorsement of so many Five Star Subaru staff members. Thank you! Any time we can offer our maintenance or repair advice, reach us at 817-438-1700. We will be more than happy to help. Thanks again, Marcus Procter, Service Director

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