"Excellent Customer Service"
I purchased my 2015 Lexus E360 from them and the customer service was absolutely, 100% top notch. Most dealerships end their customer service once you leave the lot. Well, Donohoo continues to contact you for the first 30 days. Kathryn contacted me via email weekly to check on my newly purchased vehicle. Well, I started hearing a noise from the tire area when I turned. I told her about it and she scheduled for me to come in. However, I started having another issue with my radio and decided to take it in to the Lexus dealership since I still have a warranty on it. There were some warranty items that had to be fixed, but the Lexus dealership also saw that the car was completely out of alignment. I emailed Kathryn to find out if they did an alignment while the car was in their possession, which she found out it didn't. So, she offered for me to bring it back to them to get it done. Unfortunately, by the time I got this news back to the Lexus serviceman, the alignment was already completed. When I told Kathryn, she did not hesitate in responding to me to let me know that they would still take care of it...and they did. This is top notch service! Everyone who hears this story is now swayed to go to Donohoo for their next new to them vehicle...including my sister in Washington, DC.
"Great expedient service"
I used Truecar to find the vehicle I was looking for and it matched me with DonohooAuto. Being out of state, I did not want to make more than one trip to the dealership. Alex was very helpful with the communication before hand answering all my questions and concerns. In the Dealership the process was mostly painless.. there was some waiting around.. but worth it. I traded the car I drove there in and left with my new and shinny TT. The whole thing took about 4 hours. The followup was also fantastic.. the car did not have a manual and Maria was great and ordered one for me and had it delivered to me in no time. - Highly recommended.
- David Salazar
Once we came in we were attented right away. They did an excellent job at attending us. I say I went to the best dealership to get my first car. Thank you Donohoo.
"Quick & Easy with no Hassle "
It has been over 15 years since I bought a car. I've search and compared cars at other dealerships for many years but never could find a reasonable car at a reasonable price. My new best friend Car Gurus directed me to DonohooAuto and I can't thank them enough. I found a nice 6 year old used car that was still under factory warranty due to extreme low mileage. I went in to text drive the car and finally made my decision two day's latter to purchase the car. The sales team was not pushy and the front desk team was very nice and attentive. I will definitely go back and I will definitely recommend others to visit DonohooAuto.
"The most efficient business I've ever dealt with"
Everyone was so helpful from the girls up front to the salesmen and staff. We had a great experience. I have told everyone to visit. 👍
"Top notch! "
Love this place! I've bought five vehicles here so far and I know I'll be back for more. The process is so easy and fast.
"Easiest purchase ever!"
This was, by far, the easiest experience we've ever had while purchasing a vehicle. There was a plentiful amount of inventory, the staff was exceptionally polite, and the paperwork was a breeze. We especially liked that sales people didn't hover over you and pester us while making a decision. We will continue to drive from Auburn to purchase vehicles from Donohoo Auto.
"Great and easy process. Honest and upfront."
Great process. Easy test drive and friendly service. We bought car and drive it home. The check engine light came on the next morning. I called and they looked at it that day, gave me a loaner car, put an O2 sensor on...at no charge of course. Highly recommend!
Came in two cars sitting up front ready for test drives, drive away with car I wanted hour later. Very easy to work with thank you
We had a wonderful experience at DonohooAuto and would highly recommend it to anyone looking for a new or used vehicle! Friendly, knowledgeable staff with a very efficient setup!