Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Marina Felix
Marina Felix at Dirito Brothers Walnut Creek Volkswagen

Marina Felix

service advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
786 Reviews

Industry Experience

25 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.9

786 Reviews

Write a Review

786 Reviews of Marina Felix

June 07, 2025

Dealership Rating
Employee Rating

Thank you for kindness Marina, always helpful with a smile! It's a clean waiting area, friendly staff. More

by cembarandir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 08, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our team and service at Dirito Brothers Walnut Creek Volkswagen. We're glad you had a positive experience while waiting.

June 07, 2025

Dealership Rating
Employee Rating

My recall appointments monitored by Dirto and schedule when all parts were available. Marina Felix took really god care of me answering my questions and programming my info center More

by hmcilhattan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 08, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a great experience with our team during your recall appointments. We're always here to help at Dirito Brothers Walnut Creek Volkswagen. If you have any more questions or needs, don't hesitate to reach out.

June 06, 2025

Dealership Rating
Employee Rating

An outstanding experience from start to finish—reliable, professional, and absolutely worth a solid five stars! More

by di
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Report | Print
Jun 08, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with us at Dirito Brothers Walnut Creek Volkswagen. We appreciate your kind words and wish you the best.

June 06, 2025

Dealership Rating
Employee Rating

Every thing went well and on time. We liked the video from mechanic, very informative. More

by MAKAMATRIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 08, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased that everything met your expectations. It's great to know the video from our mechanic was helpful. Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen.

June 01, 2025

Dealership Rating
Employee Rating

Everyone is very nice and professional. My recall isn’t fixed however, and it isn’t possibile to get out of the passenger side of the car from the inside! More

by Kathleenostler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: service not done correctly

Report | Print
Jun 05, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is important to us, and it's wonderful to read that our Service Team provided you with a polite, professional experience. I would, however, like to speak with you to learn more about the recall work completed on your vehicle by our Service Team. When you have a moment, please reach out to me at your earliest convenience to further discuss. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 30, 2025

Dealership Rating
Employee Rating

The 5 stars I gave is for Marina and the young gentleman who greeted me when I entered the service garage. They’re both wholesome and professional. I’ll give three stars to the lady( sorry don’t know her na More

by HYDEEONG1765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 01, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're glad to hear that your visit was pleasant, and that our team members were able to assist you professionally. If you would like to further discuss the level of customer service you received when calling our Service Department, please contact us at Dirito Brothers Walnut Creek Volkswagen.

May 26, 2025

Dealership Rating
Employee Rating

Good people make great employees make happy customers all of which can be found at Dirito Bros VW More

by IJCAREY
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Report | Print
May 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about our team here at Dirito Brothers Walnut Creek Volkswagen. We appreciate your support.

May 25, 2025

Dealership Rating
Employee Rating

Every thing worked and great as usual as I have my third GTI from this dealership. First two I leased this one I financed to own. More

by PARTHIS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting Dirito Brothers Walnut Creek Volkswagen with your vehicle. We're glad to have you as a loyal customer. Enjoy your newly financed GTI.

May 15, 2025

Dealership Rating
Employee Rating

Marina took very good care of us. Great communication. She was able to work around our schedule. More

by zooloo007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your experience with our team at Dirito Brothers Walnut Creek Volkswagen. We're glad to be of service and happy everything worked out smoothly for you. Take care.

May 15, 2025

Dealership Rating
Employee Rating

Great customer service, took great care of me. Very honest about what was needed for my car. More

by Lavernerice925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Report | Print
May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to know that you experienced our honest customer service. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen. Take care!

1
2
...
79

Dealership Inventory (170 Vehicles)

new 2025 Volkswagen Atlas car, priced at $49,059
2025 Volkswagen Atlas
new
Pure White exterior
Automatic
All-wheel Drive
$49,059
View Details
new 2025 Volkswagen Atlas car, priced at $49,059
2025 Volkswagen Atlas
new
Pure White exterior
Automatic
All-wheel Drive
$49,059
View Details
new 2025 Volkswagen ID.4 car, priced at $41,826
2025 Volkswagen ID.4
new
Pure Gray exterior
Automatic
Rear-wheel Drive
$41,826
View Details
new 2025 Volkswagen Taos car, priced at $33,716
2025 Volkswagen Taos
new
Monument Gray exterior
Automatic
All-wheel Drive
$33,716
View Details
new 2025 Volkswagen ID.4 car, priced at $59,376
2025 Volkswagen ID.4
new
deep black pearl exterior
Automatic
All-wheel Drive
$59,376
View Details
new 2025 Volkswagen ID.4 car, priced at $52,731
2025 Volkswagen ID.4
new
Opal White Pearl exterior
Automatic
Rear-wheel Drive
$52,731
View Details
View All Inventory