Marina Felix
Marina Felix at Dirito Brothers Walnut Creek Volkswagen

Marina Felix

service advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
866 Reviews

Industry Experience

26 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

4.9

866 Reviews

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866 Reviews of Marina Felix

December 10, 2025

Dealership Rating
Employee Rating

Very polite and professional team. The car was done in two hours and solution was explained clearly. More

by CINDYHENDERSON49
Service Price Transparency
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Recommend Dealer
Yes

December 09, 2025

Dealership Rating
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Honest and trustworthy team that is always happy to help address any questions or concerns I have ever had about my VWs. More

by chriskostal
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 10, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your trust in our team at Dirito Brothers Walnut Creek Volkswagen. It's good to know we're meeting your expectations. Thank you for sharing your experience.

December 09, 2025

Dealership Rating
Employee Rating

Amazon from beginning to end keeping me informed about what needed to be done how long getting updates always helps to know they are working on the car. Thanks you again for everything service 5 stars More

by Jetta Man
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Dec 09, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback on your service experience at Dirito Brothers Walnut Creek Volkswagen. Keeping you informed is important to our team. Thank you for choosing us.

December 08, 2025

Dealership Rating
Employee Rating

Marina was very helpful and made this appointment very easy. She let me know when my car was almost ready so I could pick it up quickly. More

by BFLYGIRL4
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 09, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our team at Dirito Brothers Walnut Creek Volkswagen. It's great to hear the appointment process was smooth. Thank you for choosing us.

December 07, 2025

Dealership Rating
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I must say, the drop off and pickup were seamless. The service reps were extraordinarily helpful. I loved the ability to stay in touch via text. More

by DAVID@MEHARGS.NET
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Dec 08, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback on our drop off and pickup process. It's good to know our team’s communication via text made things convenient. Thank you for choosing Dirito Brothers Walnut Creek Volkswagen.

December 07, 2025

Dealership Rating
Employee Rating

I was kept up to date on what was being done, and work was done on time. Very nice to be able to count on it. More

by WENDYJR
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Dec 07, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your trust in Dirito Brothers Walnut Creek Volkswagen. Staying informed and timely service are important to us. Thank you for sharing your experience.

November 30, 2025

Dealership Rating
Employee Rating

This dealership does an excellent job of customer service. They noted that my belt drive needed to be replaced, made a convenient appointment and replaced it. I definitely give them five stars. More

by PKOFMAN3
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

Nov 30, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for recognizing our customer service at Dirito Brothers Walnut Creek Volkswagen. We're glad the belt drive replacement was smooth and convenient. We appreciate your five-star rating.

November 29, 2025

Dealership Rating
Employee Rating

Over the years Dirito Brothers has serviced my 2002 Saab and have done a very good job. Unfortunately I have been informed that they cannot continue to do so. This is not their fault since Sabb is no longer More

by JOHN.DILL
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Nov 30, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with our service team at Dirito Brothers Walnut Creek Volkswagen. We understand the challenges with servicing older Saab models. We're glad our team has been helpful during that time.

November 26, 2025

Dealership Rating
Employee Rating

Kevin and Marina were excellent and squeezed us in without an appointment. Quality repairs done quickly. More

by 784STAFF
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert

Nov 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your recognition of our team's efforts at Dirito Brothers Walnut Creek Volkswagen. We're glad to hear the repairs met your expectations. Thank you for sharing your experience.

November 22, 2025

Dealership Rating
Employee Rating

the Dirito Brothers sales department are excellent. the service was great; they listen when explaining the problem I have with my car and give excellent suggestions. More

by DIATHMP87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Thomas

Nov 23, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your feedback about our sales and service teams at Dirito Brothers Walnut Creek Volkswagen. We're glad to know our suggestions were helpful. Thank you for sharing your experience.

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