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Marina Felix
Marina Felix at Dirito Brothers Walnut Creek Volkswagen

Marina Felix

service advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
786 Reviews

Industry Experience

25 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.9

786 Reviews

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786 Reviews of Marina Felix

June 07, 2025

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Employee Rating

Thank you for kindness Marina, always helpful with a smile! It's a clean waiting area, friendly staff. More

by cembarandir
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Recommend Dealer
Yes
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Jun 08, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your kind words about our team and service at Dirito Brothers Walnut Creek Volkswagen. We're glad you had a positive experience while waiting.

June 07, 2025

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Employee Rating

My recall appointments monitored by Dirto and schedule when all parts were available. Marina Felix took really god care of me answering my questions and programming my info center More

by hmcilhattan
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Recommend Dealer
Yes
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Jun 08, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to hear you had a great experience with our team during your recall appointments. We're always here to help at Dirito Brothers Walnut Creek Volkswagen. If you have any more questions or needs, don't hesitate to reach out.

June 06, 2025

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An outstanding experience from start to finish—reliable, professional, and absolutely worth a solid five stars! More

by di
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

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Jun 08, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with us at Dirito Brothers Walnut Creek Volkswagen. We appreciate your kind words and wish you the best.

June 06, 2025

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Every thing went well and on time. We liked the video from mechanic, very informative. More

by MAKAMATRIX
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Yes
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Jun 08, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased that everything met your expectations. It's great to know the video from our mechanic was helpful. Thank you for sharing your experience with Dirito Brothers Walnut Creek Volkswagen.

June 01, 2025

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Everyone is very nice and professional. My recall isn’t fixed however, and it isn’t possibile to get out of the passenger side of the car from the inside! More

by Kathleenostler
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: service not done correctly

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Jun 05, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Customer satisfaction is important to us, and it's wonderful to read that our Service Team provided you with a polite, professional experience. I would, however, like to speak with you to learn more about the recall work completed on your vehicle by our Service Team. When you have a moment, please reach out to me at your earliest convenience to further discuss. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 30, 2025

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Employee Rating

The 5 stars I gave is for Marina and the young gentleman who greeted me when I entered the service garage. They’re both wholesome and professional. I’ll give three stars to the lady( sorry don’t know her na More

by HYDEEONG1765
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Recommend Dealer
Yes
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Jun 01, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your feedback. We're glad to hear that your visit was pleasant, and that our team members were able to assist you professionally. If you would like to further discuss the level of customer service you received when calling our Service Department, please contact us at Dirito Brothers Walnut Creek Volkswagen.

May 26, 2025

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Employee Rating

Good people make great employees make happy customers all of which can be found at Dirito Bros VW More

by IJCAREY
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

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May 28, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about our team here at Dirito Brothers Walnut Creek Volkswagen. We appreciate your support.

May 25, 2025

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Every thing worked and great as usual as I have my third GTI from this dealership. First two I leased this one I financed to own. More

by PARTHIS23
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Yes
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May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting Dirito Brothers Walnut Creek Volkswagen with your vehicle. We're glad to have you as a loyal customer. Enjoy your newly financed GTI.

May 15, 2025

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Marina took very good care of us. Great communication. She was able to work around our schedule. More

by zooloo007
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Recommend Dealer
Yes
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May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for sharing your experience with our team at Dirito Brothers Walnut Creek Volkswagen. We're glad to be of service and happy everything worked out smoothly for you. Take care.

May 15, 2025

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Great customer service, took great care of me. Very honest about what was needed for my car. More

by Lavernerice925
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Hubert , Sean Thomas

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May 26, 2025

Dirito Brothers Walnut Creek Volkswagen responded

We're glad to know that you experienced our honest customer service. Thanks for choosing Dirito Brothers Walnut Creek Volkswagen. Take care!

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