Marina Felix | Page 5

I take our VW only to Dirito Brothers Walnut Creek Volkswagen. I have never had an issue that wasn't taken care of. The best VW dealer in the greater Bay Area! My service adviser Marina Felix took c Volkswagen. I have never had an issue that wasn't taken care of. The best VW dealer in the greater Bay Area! My service adviser Marina Felix took care of my warranty concern and got the car to me on time. Thank you Marina and Dirito Brothers Walnut Creek Volkswagen for your honesty and great service. Khashi More

by OSHKHASH Verified Customer Verified Customer

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Hi, received excellent service on timely manner. Very happy with the staff. Love the environment and communication was very easy. Enjoyed the coffee. Picked up my car on timely manner our recommend Very happy with the staff. Love the environment and communication was very easy. Enjoyed the coffee. Picked up my car on timely manner our recommend the dealership to my friends and family. More

by KIMKKHARA Verified Customer Verified Customer

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Always great service at Dirito Brothers Volkswagen. They work with you and you always feel great with the service they provide. They work with you and you always feel great with the service they provide. More

by clarise.burton Verified Customer Verified Customer

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Very friendly, thoughtful and courteous service advisors, especially Marina. The dealership provided transportation to the downtown shopping area and back. The service provided was accomplished on time and especially Marina. The dealership provided transportation to the downtown shopping area and back. The service provided was accomplished on time and very well explained and documented. More

by RYNOSERI Verified Customer Verified Customer

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Great service. They listened and helped me a lot. Even the receptionist was great and friendly. They listened and helped me a lot. Even the receptionist was great and friendly. More

by Xoxoxo Verified Customer Verified Customer

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Marina is always thorough and clear in explaining my options and looking out for the longevity of my vehicle. options and looking out for the longevity of my vehicle. More

by ERGARCIA1987 Verified Customer Verified Customer

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Great customer service - take care of the issue without upselling. Delivery on promises on time. Overall, great experience!!! upselling. Delivery on promises on time. Overall, great experience!!! More

by QLENGUYEN Verified Customer Verified Customer

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Just to say thank you for Erin who helped me and Sean for follow up on my windshield follow up on my windshield More

by ernestodiesta Verified Customer Verified Customer

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An absolutely painless & wonderful car purchasing experience! Having multiple Volkswagen's the service department is the best in the business! experience! Having multiple Volkswagen's the service department is the best in the business! More

by geoffrey.reimer Verified Customer Verified Customer

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Friendly dearlership until you actually need something or there is an issue with your vehicle. My almost brand new (9k miles on it) ID4 stopped working, their offer of a solution is to just wait for a couple there is an issue with your vehicle. My almost brand new (9k miles on it) ID4 stopped working, their offer of a solution is to just wait for a couple hours anytime it refuses to start and then try it again. Claiming its just a software glitch and doesn't warrant any kind of actual solution. So now I'm stuck with a car that is totally unreliable that costs me $600/month. I'm currently in a long and complicated process of trying to get a replacement or a buyback. Whatever you do, don't buy an ID4, and maybe avoid VW entirely until they can sort out their software issues since they won't offer any help or solutions if you encounter a faulty vehicle. More

by ELLABESSETTE Verified Customer Verified Customer

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