Marina Felix | Page 5

Dropped my car due to an emergency Prompt and courteous service. Thank you team. Much appreciated. courteous service. Thank you team. Much appreciated. More

by Fkhan Verified Customer Verified Customer

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Marina Felix was excellent and provided the best customer services. Always enjoy having Marina as my contact person at the service department. services. Always enjoy having Marina as my contact person at the service department. More

by Tanggg Verified Customer Verified Customer

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Great service everyone is very helpful caring and considerate the wait room is very pleasant considerate the wait room is very pleasant More

by LAURALEELIGHT12 Verified Customer Verified Customer

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I scheduled my Jetta TDI for routine service and informed the Service Advisor that the engine light was on. I was informed that their only Diesel specialist was out on vacation and wouldn't be back until Mon the Service Advisor that the engine light was on. I was informed that their only Diesel specialist was out on vacation and wouldn't be back until Monday and I would have to leave my car. I requested that the Check Engine Code Reader be used so I can determine the issue. At this point, this is where things went south quickly. The Service Advisor should have proceeded with the oil change & engine code diagnostic while I waited. I know my TDI better than some members of my family. The car was driveable and not in any danger. Instead, I was told that I would still have to wait until Monday and a Lyft was ordered. At that point, I should have just took my keys and left, but felt trapped and just left with the Lyft. I called back asking that the code be read so that I can do my research and determine whether I want Diirto Brothers to service my car. I received a call from the Service Advisor stating that she did research about the code. I just wanted the code so I could do my own research and digest the issue. At this point, I just said its best the car stays. On Monday, a multi-point inspection was done and I received a recommendation on what should be addressed and approved the service. I was told the parts would be in on Wednesday and car fixed on Thursday. By Friday, no communication. No communication on Saturday. I call on Monday about the status of my car and was told that two text messages were sent on Thursday. If the owner (that has been getting her car serviced there for 10 years & bought her 2nd car there) didn't respond by Friday, shouldn't protocol be to send an email or call on Saturday or next business day? Eventually, I pick up my car to discover that a light bulb that is out wasn't replaced. How that was missed during a multi-point inspection and it sitting there for two weeks is beyond me. Going forward, my TDI will go to VW Fairfield. More

by BRC Verified Customer Verified Customer

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Sean is great at communicating status and explaining what is going on. Everyone at the dealership is a delight to work with. is going on. Everyone at the dealership is a delight to work with. More

by allan.miller Verified Customer Verified Customer

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Sean was lovely and helpful! Very efficient care & service. I appreciate all the help your team provided Very efficient care & service. I appreciate all the help your team provided More

by CARLYBITTNER Verified Customer Verified Customer

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Well, I thought it would be another day of wait for our vehicle but it's not. Marina did a service recovery by offering me a courtesy car in which I was able to do my appointment. Marina manifested a good vehicle but it's not. Marina did a service recovery by offering me a courtesy car in which I was able to do my appointment. Marina manifested a good customer service and kept me informed on what was going on with my vehicle. Other staff were also pleasant and nice. Satisfied with the service. Thank you ALL! More

by Myrna Verified Customer Verified Customer

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Very pleasant and professional service experience at Dirito Brothers! Marina greeted us at our car and made us feel welcome. The service department runs like a well-oiled machine. Thank you to the entir Dirito Brothers! Marina greeted us at our car and made us feel welcome. The service department runs like a well-oiled machine. Thank you to the entire team. More

by TRAYSILLY Verified Customer Verified Customer

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Very polite and professional team. The car was done in two hours and solution was explained clearly. The car was done in two hours and solution was explained clearly. More

by CINDYHENDERSON49 Verified Customer Verified Customer

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Honest and trustworthy team that is always happy to help address any questions or concerns I have ever had about my VWs. address any questions or concerns I have ever had about my VWs. More

by chriskostal Verified Customer Verified Customer

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